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Lithia Volkswagen of Des Moines

Johnston, IA

4.7
1,726 Reviews

5200 Merle Hay Rd

Johnston, IA

50131

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Showing 1,726 reviews

February 28, 2022

My service was amazing! My technician recognized the wait time by offering a free tire rotation which was a great value add! More

by Abby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead, Jason Halstead
Feb 28, 2022 -

Lithia Volkswagen of Des Moines responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience! We look forward to continuing to serve you in the future! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 24, 2022

Well for one, my car was towed there. I called about it a few days later and the guy says it's not there. While my car was there for over a month someone rolled my windows down, now there More

by KATIE.CONWAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Halstead
Mar 13, 2022 -

Lithia Volkswagen of Des Moines responded

Providing a positive experience is our top priority, Katie, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 24, 2022

Best dealership ever, i wouldn't go any where else. Chris was amazing to work with! More

by CHIRONOODLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Hill, Jeremy Lester
Feb 26, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to leave us this great review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Volkswagen of Des Moines. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 23, 2022

just a reminder, there are THREE wiper blades on the TDI golf I own. This is not the first time you service techs have forgotten to replace the rear wiper blade when I asked to have all the wiperblades repl More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Caldwell
Feb 24, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you, John, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience and appreciate your reminder regarding the wiper blade replacement. We will share your comments with our team, and we look forward to working with you again. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 23, 2022

Fantastic service, with awesome communication and done in a timely fashion. Everything from the people to the service provided exceed expectations. More

by Dennis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonny Rankin, Linda Cramer
Feb 24, 2022 -

Lithia Volkswagen of Des Moines responded

Thanks for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. We appreciate your business, Dennis, and hope to see you again soon! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 22, 2022

My salesman Faris took the time to listen to me and find out what was important to me in finding the right vehicle for me. He explained things in detail and answered all my questions. I was not totally sure More

by Rhonda P.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Hill, Faris Kudumovic
Feb 22, 2022 -

Lithia Volkswagen of Des Moines responded

Rhonda, It's fantastic to hear that Faris provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Volkswagen of Des Moines! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 22, 2022

I had a great experience! Everyone there was very helpful and super nice. I will definitely refer family and friends More

by Arinsetchell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Henson
Feb 22, 2022 -

Lithia Volkswagen of Des Moines responded

It's great to hear that Alex was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Volkswagen of Des Moines! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 22, 2022

Outstanding in every aspect of service, especially Jason Halstead! Minor problem while waiting for service: Removal of TV in waiting area!........ More

by Peter
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
Feb 22, 2022 -

Lithia Volkswagen of Des Moines responded

Peter, Thank you for the kind words for our service department! We look forward to sharing your compliments with Jason, and don't hesitate to let us know if we can be of further assistance. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 22, 2022

Amazing service and so helpful. Kevin was great and very accommodating. I would recommend to anyone. More

by MELISSA.LYNN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead, Kevin Caldwell
Feb 22, 2022 -

Lithia Volkswagen of Des Moines responded

Melissa, Thank you for your business and this review. We're happy to hear Kevin and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

February 22, 2022

Great experience all together, quick and easy! Highly recommend going through lithia Volkswagen of Des Moines! We worked with Majid & Dwayne & they were both super nice & helpful. Found us the pe More

by Alexandra.davis726
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Hill, Majid Garibovic
Feb 22, 2022 -

Lithia Volkswagen of Des Moines responded

Alexandra, Thank you so much for choosing Lithia Volkswagen of Des Moines! Congrats on your new SUV, and let Majjid or Dwayne know if we can be of any more assistance! Best Regards, Ron Anderko, General Manager RAnderko@lithia.com

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