Lithia Volkswagen of Des Moines

The service was slow. They lied about getting my car to the tech in the morning two days. They also one day said they would call me at the end of the work day and never di They lied about getting my car to the tech in the morning two days. They also one day said they would call me at the end of the work day and never did. It took them four days just to tell me the solution was to change the oil. To me this was a short turn solution to get me out the door. More

Great experience. Stayed late on a Friday night so we could close the deal and get my wife's car! Stayed late on a Friday night so we could close the deal and get my wife's car! More

Love having this shop take care of our VW! Very thorough and communicate very well. Very thorough and communicate very well. More

So far beat customer experience . Kevin service advisor was very helpful, polite, knowledgeable. O far my vehicle is good and no issues. Kevin service advisor was very helpful, polite, knowledgeable. O far my vehicle is good and no issues. More

Great work but there technicians and great communication from there advisories also. there is not another dealer like this one from there advisories also. there is not another dealer like this one More

We were serviced at Lithia VW. It was the worst service experience yet for us! We made an appointment ahead because we needed out vehicle to be done by a certain date. It was broug It was the worst service experience yet for us! We made an appointment ahead because we needed out vehicle to be done by a certain date. It was brought in on that date and all we got was excuses as to why it was not looked at and may not be looked at for a day or so. Customer service was all about excuses and not how they could help out the situation. We were very displeased! More

Quick, simple, easy… it was my sons first time buying a car that was intended for longer time ownership. We knew what car we wanted and drove out with it after a couple of hours. car that was intended for longer time ownership. We knew what car we wanted and drove out with it after a couple of hours. More

They made sure my problem was fixed and asked if I needed a ride home while fixing my car problems a ride home while fixing my car problems More

Helpful service advisor and very accommodating. Highly recommend this service, but I do wish VW granted my 20k service that expired but didn't meet the mileage. Ended up having to pay for that. Highly recommend this service, but I do wish VW granted my 20k service that expired but didn't meet the mileage. Ended up having to pay for that. More

AJ was very easy to work with! ! Came in with a car in mind and he made it happen! ! Came in with a car in mind and he made it happen! More