Lithia Volkswagen of Des Moines

Purchased a car from this dealer through Driveway. com. There was a bit of confusion at first as to whether the car was available, but as soon as AJ took ownership, it was an easy sale. I had the car s com. There was a bit of confusion at first as to whether the car was available, but as soon as AJ took ownership, it was an easy sale. I had the car shipped to another state and it arrived much quicker than expected and in immaculate condition. The follow-up from the dealer has been fantastic, better than I've experienced when buying in state. Highly recommended. More

Does not do full inspection of car, constant issues since i purchased mine. Rude management i purchased mine. Rude management More

The car service provided was good and employees are kind and helpful. However I will never give more than three stars because communicating with Lithia is always a struggle and has been for sometime. Be su and helpful. However I will never give more than three stars because communicating with Lithia is always a struggle and has been for sometime. Be sure to not miss a call from them, because calling back will guarantee no one will answer or if you do get lucky enough to talk to a human being you will be transferred around and likely not be connected to who you need. More

Everyone was extremely friendly. As I waited for my car, I was greeted by several smiling staff. That was incredible! The service was fast and reasonably priced. I won’t take my VW As I waited for my car, I was greeted by several smiling staff. That was incredible! The service was fast and reasonably priced. I won’t take my VW anywhere else. More

AJ made our experience fast and easy. We appreciated that he was so knowledgeable about the truck even though it wasn't a VW. We appreciated that he was so knowledgeable about the truck even though it wasn't a VW. More

Customer service was great. Fiance man was great to deal with. Vehicle was clean an ready to go. Fiance man was great to deal with. Vehicle was clean an ready to go. More

Service advisor was great however 3 indicator lights were still on when I picked up and I had to bring back. 3 days passed and heard nothing still on when I picked up and I had to bring back. 3 days passed and heard nothing More

Service department is good, but I shouldn't have to be in there every week and on a first name basis with the staff. They have always been very helpful and usually able to provide a loaner. The sales there every week and on a first name basis with the staff. They have always been very helpful and usually able to provide a loaner. The sales department is a joke. When I tried to trade in the vehicle I have that has been a huge problem, they insulted me with a lowball trade offer and tried to sell me a used xxx. McGrath in Cedar Rapids is much better and were happy to sell me a new car for a great price, and deliver it to me here in DSM. Do business elsewhere is you can. More

We heard the news about how difficult car buying has been lately so we were pleasantly surprised by how nice our car buying experience was. lately so we were pleasantly surprised by how nice our car buying experience was. More

It’s always a pleasant experience at Lithia VW. Friendly, helpful staff and minimal waiting times make for a positive experience every time. Friendly, helpful staff and minimal waiting times make for a positive experience every time. More