Lithia Volkswagen of Des Moines

We are very impressed with Linda as a service person. She's friendly and very informative. The best help we've had yet at Lithia. She's friendly and very informative. The best help we've had yet at Lithia. More

I was looking to trade in my Jeep and fell in love with the Taos! AJ was my salesman and has excellent customer service! I test drove one Taos but was out of my price range. He called me maybe 2 days late the Taos! AJ was my salesman and has excellent customer service! I test drove one Taos but was out of my price range. He called me maybe 2 days later with a different model and I knew it was the one! He was so helpful and determined to find what I was looking for and made it happen. I couldn't be happier with my new Taos and thank you to everyone at the dealership that helped out!!! More

Difficult to get Service Department via Phone. Service Manager Jason H is Great but can do only so much to maintain Excellent Customer Relations Service Manager Jason H is Great but can do only so much to maintain Excellent Customer Relations More

The service manager I worked with was friendly and helpful, and I had no issue with him or with the work done. It was the prices! They wanted over $840 for two tire pressure sensors, something I can helpful, and I had no issue with him or with the work done. It was the prices! They wanted over $840 for two tire pressure sensors, something I can have done at a tire shop for $128. A fuel pump controller module that VW gives an MSRP of $318 was $406, and I could find the exact same factory part for sale online at $232. Altogether they quoted me $3500 for a few small repairs. I had them do only those things that I thought really should be done by a dealer and went elsewhere for the rest. They’re even expensive compared to other dealers... their shop rate is $185/hr, but Deery Bros where I take my truck is $140/hr. They offer good service, but at exorbitant prices. I expect to pay a premium for factory parts and trained technicians, but this seemed excessive. More

Took care of everything -- even problems I didn't know were present. I walked away feeling everything was 100% right. were present. I walked away feeling everything was 100% right. More

Everyone was super friendly, and the service was quick- I was in and out in less than 2 hours! was in and out in less than 2 hours! More

This is my second purchase from Lithia. Everyone is friendly and professional from the moment you walk in the door. Everyone is friendly and professional from the moment you walk in the door. More

Like the new easier way to schedule routine appointments. Nice to see the Saturday appointment included Nice to see the Saturday appointment included More

The process was easy and not as complicated as it has been in the past been in the past More

Lithia Volkswagen of Des Moines was very attentive to my needs. They went above and beyond to help me with new registration. Thank you! needs. They went above and beyond to help me with new registration. Thank you! More