Lithia Volkswagen of Des Moines

I walked in to meet with an sales person and he was very pleasant I enjoy my visit they really works with you to get what you wants pleasant I enjoy my visit they really works with you to get what you wants More

got my car in and out and fixed in no time and shuttled back to pick up on my schedule back to pick up on my schedule More

Jason was very helpful and listened to my concerns. He tried to get the problem fixed as soon as he could . He tried to get the problem fixed as soon as he could . More

They we easy to work with, very honest and upfront business. They set expectations early, and followed through on commitments with no follow up needed from me. Loved working with them on the purchase business. They set expectations early, and followed through on commitments with no follow up needed from me. Loved working with them on the purchase of my dream car More

$14,000 quote to fix a 13 year old car. Totally unreasonable. Will never go back. Manager didn't return calls and saw no problem with such an outrageous quote. Are they just trying to s Totally unreasonable. Will never go back. Manager didn't return calls and saw no problem with such an outrageous quote. Are they just trying to sell new cars and plush people to new cars instead of fixing their cars? . More

The service I received was fast and the staff was professional and friendly. The best service I received was from Majid. He is a value to the company for sure. professional and friendly. The best service I received was from Majid. He is a value to the company for sure. More

I needed to get a second key made for my car actually my new used car. And they were most helpful if I have any other concerns with my new Volkswagen Tiguan. I will come back. new used car. And they were most helpful if I have any other concerns with my new Volkswagen Tiguan. I will come back. More

I am very dissatisfied with your service department. Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to tak Their lack of cooperation in allowing me to get my service and warrantee work done is atrocious. I see no reason whatsoever that I should have to take a day off from my job in order to get my card to your dealership. Statements like this is an Willis Cadillac we don’t do that or not acceptable. More

My 2013 VW Passat TDI had an issue with the AdBlue heater. It was taken care of under warranty (the car is 9 years old) and the service technicians did a good job of assessing other needs and making r heater. It was taken care of under warranty (the car is 9 years old) and the service technicians did a good job of assessing other needs and making recommendations on things I should consider having done and things that will be coming up in the next 20,000 miles-ish range. Communication was great - the new service tool is awesome! More

I’ve spent over 2. 5k at this shop. Four days later my car starts making a loud humming sound. Took it to another mechanic and was told that VW replaced my old cv axle w 5k at this shop. Four days later my car starts making a loud humming sound. Took it to another mechanic and was told that VW replaced my old cv axle with a non VW part and it’s causing noise. The service advisor told me he would give me the axle at their cost which is great, but now I have this loud buzzing sound coming from my car and I feel like my cv axle wasn’t repaired correctly and now I will have to pay more money to get it fixed. Glad my car is not leaking oil but wish everything was fixed correctly. More