Lithia Volkswagen of Des Moines

Jesse and the guys in the service department at Lithia do a GREAT job, as always! Thanks much for your years of service and taking care of our auto needs! a GREAT job, as always! Thanks much for your years of service and taking care of our auto needs! More

I know most people are used to spending "hours" at a dealership, but I literally spent one hour including financing. We just moved to Iowa from Arizona and had a RWD vehicle that was not going to at a dealership, but I literally spent one hour including financing. We just moved to Iowa from Arizona and had a RWD vehicle that was not going to work in a midwest winter. We obviously had a trade to work thru, as well as some negative equity. I worked with Tim Atkinson and let him know exactly what I was looking for as well as my top 3 critera. Not only did he find the car to make it work, but the car exceeded my expectations! That said, the dealership, the "working of the deal" left me extremely impressed. If you have ever had a bad experience with a car dealership - Lithia will turn it around. Ask for Tim! More

Jeremy was extremely helpful with my recent car purchase. He went above and beyond to get me the car that I wanted even under difficult circumstances. He was't pushy at all though and that is a real bonus fo He went above and beyond to get me the car that I wanted even under difficult circumstances. He was't pushy at all though and that is a real bonus for a car dealership. More

They were professional, knowledgeable, friendly and helpful. Their patience was greatly appreciated. They were very efficient in getting financing arranged and I was able to drive my new Passatt TDI helpful. Their patience was greatly appreciated. They were very efficient in getting financing arranged and I was able to drive my new Passatt TDI home. George did a great job! More

George was very professional and pleasant to work with. He answered all my questions and I feel he took his time with me. He personally took off my old plates and checked over my new van with me before I He answered all my questions and I feel he took his time with me. He personally took off my old plates and checked over my new van with me before I left. There was another salesperson that was also very pleasant and congratulated me on my new van. More

it was a great buying experience. i had a problem with my prior vehicle and they were able to answer my questions and deal with my wishy washy nature. i will definatly be concidering buying my future cars fr prior vehicle and they were able to answer my questions and deal with my wishy washy nature. i will definatly be concidering buying my future cars from them. More

Jeremy was very knowlegable, helpful, and very friendly. The price we got on our new Jetta was fantastic. They helped work around our odd work hours, working late on a friday night to get us into our new ca The price we got on our new Jetta was fantastic. They helped work around our odd work hours, working late on a friday night to get us into our new car. Everyone was very helpful and accomidating. More

Jeremy is awesome! His listening skills are outstanding! His customer service skills also include but are not limited to: being friendly, respectful, & helpful. Jeremy allowed us to make our decisions witho His customer service skills also include but are not limited to: being friendly, respectful, & helpful. Jeremy allowed us to make our decisions without aggressively pushing us to BUY NOW. He is clear when communicating and was prompt to reply to my questions even when he was not at work! Jeremy spent quality time with us to assist in setting up the navigation system and blue-tooth celluar phone when we picked up our VW Passat. I can text message Jeremy and he always responses quickly. When I leave personal items in a loaner car; yepper, Jeremy locates the items and sometimes mails them to me! Another great quality mark for Jeremy is his confirmation that he has successfully met our needs and expectations. It is extremely important to him that we were and continue to have our needs/services met with our expectations and satisfaction. He has five star (5*) rating standards for himself and the company for whom he works. Jeremy is cognizant of our time needs and always there to help with shopping transfers to my VW from the 'loaner car' he arranges for me as I live 70+ miles from Des Moines. I consider Jeremy Cosser a friend I found at Lithia VW of Des Moines. More

Best experience I have ever had buying a car. Tim has a customer for life. I spent 1.5 hours in the dealership in two days. It was quick and the customer service was superb. I had a price and payment an customer for life. I spent 1.5 hours in the dealership in two days. It was quick and the customer service was superb. I had a price and payment and I got it. Also, there were two small issues with the car and they are fixing both at no expense to me. This was a great experience. More

Trusting my sales person and Lithia made my buying experience very easy. I picked out my car on-line and made a few calls to Jeremy about options and price. He answered the phone and my questions pr experience very easy. I picked out my car on-line and made a few calls to Jeremy about options and price. He answered the phone and my questions promptly everytime. When the car came in, I spent an hour at the dealership and drove off. I drove away thinking that was the best buying experience of my life and I still believe that. My VW Passat is the best purchase I've made and I'd suggest others to do the same. More