Lithia Volkswagen of Des Moines

Best Experience Ever!! I was shopping for a pearl white Lexus and Lithia was my last stop of the day. I had the pleasure of meeting Brian, a superb salesman, and he had my I was shopping for a pearl white Lexus and Lithia was my last stop of the day. I had the pleasure of meeting Brian, a superb salesman, and he had my dream car sitting in the back lot. Although they were officially closed on Saturday after 5 pm, they stayed open just for me so I could buy my car that night! Brian also secured the best price for my trade-in in a matter of minutes. Chris, finance manager, also prepared all the paperwork in a jiffy. I am so glad I stopped at Lithia. This was my first visit here and will not be my last. I would give this first class dealership a 10 out of 10 for their outstanding customer service. More

We got an amazing deal on a 2014 Jetta. The employees were extremely helpful, friendly and know how to do their job! Overall, we had a wonderful experience. were extremely helpful, friendly and know how to do their job! Overall, we had a wonderful experience. More

Keep up the honesty and customer service I received that's the only thing that drives me to buy a car somewhere not so much the price. I absolutely love my new 2014 passat tdi sel. Thank you lithia V that's the only thing that drives me to buy a car somewhere not so much the price. I absolutely love my new 2014 passat tdi sel. Thank you lithia Volkswagen of Des Moines for the opportunity to own one of the best cars on the market!!!! Thank you Robert Bridges & Brent Schettler for this opportunity look forward to working with you for many years to come!!!! More

He worked very hard for us. After spending all day with him we drove of in a 2013 vw Jetta couldn't be an happier. Would buy from again. He is very professional and hard worker. him we drove of in a 2013 vw Jetta couldn't be an happier. Would buy from again. He is very professional and hard worker. More

I purchased my new VW Beetle at Lithia. Me and my husband were new to the area and I was ready to purchase a new car. I decided on the Beetle because it was different. I cant say enough positive th husband were new to the area and I was ready to purchase a new car. I decided on the Beetle because it was different. I cant say enough positive things about this dealership!!! Everyone I have worked with has been extremely nice and helpful! We have worked with Jesse in the service department along with David Davila and the General Manager Anthony and we have received superior service from all!! I would highly recommend this dealership to everyone. The staff really went above and beyond my expectations. More

Brent was a great salesman he went clear out of his way to help me I think he will go far in selling cars.We walked the hole lot looking for just the right one,he showed me the best and showed me the worst to help me I think he will go far in selling cars.We walked the hole lot looking for just the right one,he showed me the best and showed me the worst and let me make up my own mind he was not pushy at all.He is a clean cut guy that respects his job and the customer and I am a guy that basically hates most car salesmen.I will most definitely recomend friends to go to him! More

David made my used car buying experience very quick and easy. Even when I just showed up there one day after work he was very helpfull being put on the spot. He also worked around my lunch to make sure the easy. Even when I just showed up there one day after work he was very helpfull being put on the spot. He also worked around my lunch to make sure the paperwork and vehicle were ready when I got there. I was able to do all the paperwork and have the car on the road well within my lunch hour. Thanks to David and the staff around him for making my experience quick and easy. Cole F More

I am incredibly impressed at the honesty, professionalism and customer care I found at Lithia of Des Moines. My husband and I have been looking in preparation for buying for the last few months. I have be and customer care I found at Lithia of Des Moines. My husband and I have been looking in preparation for buying for the last few months. I have been to dozens of dealerships in the past. None of them compare to Lithia. These guys are my heroes! Superman! - Jeremy Crosser. He starts of kind of like Clark Kent. Unassuming, calm, friendly, but in the end he showed us the cape! He compared cars for us. We test drove a couple of cars, sat in, or looked at a few other models. He made it about us. What we wanted/needed for our family. Not about price or options. No ridiculous dickering, no "I'll go talk to the boss", no "special deals schmooze". Professionalism. Polite, friendly, professional. Then he walked us through EVERYTHING. Options, features, even a tour of the dealership. He kept his appointments and commitments to other customers without us ever feeling like he was abandoning us or forgetting about us. There was a great deal going on with Jeremy and he made us feel as if we were equally important and he made it look easy. We spent the time talking with Jeremy as a friend, not a salesman. Not only did I take years of Jeremy's life in my initial test drive a few months ago, but I gave him a bit of a bad time about the colors of the cars and other misc. stuff as we talked. He was an incredibly good sport. He and the staff went above and beyond to find us the best financing and that was no easy task since my husband is self employed. This was the smoothest agreement we ever made. Comfortable all the way through. Mr. Incredible - Chris Cameron. All superheroes are not alike. We had a great time with Chris as he prepared our paperwork, explained warranties, and all the details that are needed to dot i's and cross t's. It could have been dry and boring but it wasn't. It was like coming to visit and old friend. He even went the extra mile to stop by after the sale and explain some facts we had muddled in our discussion. Superman doesn't have a sidekick in the comics but Jeremy has a great co-worker and sidekick in the office. Walt is a smiling face, a friendly greeting, good company and an all around nice guy! His manner added to the atmosphere that we were visiting friends not "selling cars". We weren't his customers and to his credit...you would not have known it. Thanks Walt! You are the sidekick to beat all sidekicks and a superhero in your own right. I will recommend each of you and your staff to anyone I talk to. Keep exceeding my expectations! More