Lithia Volkswagen of Des Moines

Service Center dishonest Was told car needed $900 worth of repairs. Took it to another establishment - just dust on the brakes. Also was told warranty would not cover rotor Was told car needed $900 worth of repairs. Took it to another establishment - just dust on the brakes. Also was told warranty would not cover rotors. Another lie. I could never get anyone to call me back. When I did talk to manager very rude and dismissive! Do not get car serviced here. Bad reputation for ripping people off! More

Service Review Last time I had my car serviced the diesel fuel emission additive wasn't filled. I went back after the oil change to get it filled. (Had to have my ca Last time I had my car serviced the diesel fuel emission additive wasn't filled. I went back after the oil change to get it filled. (Had to have my car towed in because all the oil leaked out driving down the road.) The tech who filled it spilled it on the trunk liner. The most recent change went perfectly but I had to ask for the crystallized exhaust emission additive to be cleaned from the trunk liner instead of the tech taking the initiative to clean it up. I was disappointed by this. Take pride in your work. More

Jon Kelly at Lithia of Des Moines Jon was the best. He sat with me for hours while we dealt with my crazy car situation. In the end I have a brand new car at a lower price than my crap Jon was the best. He sat with me for hours while we dealt with my crazy car situation. In the end I have a brand new car at a lower price than my crappy used one! More

The salesman took the time to listen to our needs and wants. The salesman was wonderful, we only needed to drive two cars to find the right one and he took care of all paperwork. The process was simple and up fr The salesman was wonderful, we only needed to drive two cars to find the right one and he took care of all paperwork. The process was simple and up front. No hidden cost. More

Excellent Service First service for our Beetle. Service was done faster than expected, and I was surprised it was at no cost! Service personnel very friendly and help First service for our Beetle. Service was done faster than expected, and I was surprised it was at no cost! Service personnel very friendly and helpful. More

Great experience This was my second VW that I have purchased from Brad. He made excellent effort to answer all of my questions and get me the best possible deal I coul This was my second VW that I have purchased from Brad. He made excellent effort to answer all of my questions and get me the best possible deal I could afford. They had the exact color combination I was looking for and I didn't have to settle for what was available. More

Thank you Jon Kelly My thanks to Jon Kelly. He went above and beyond for us to get the car of our choice. He took time and did not rush the process...that made my famil My thanks to Jon Kelly. He went above and beyond for us to get the car of our choice. He took time and did not rush the process...that made my family feel very comfortable with him. We trust him. When we buy another car he will be the first person we call!!!! The McIntosh's of Des Moines More

Made it fun and easy Brian Braak made buying a car easy! He answered all my questions and concerns. He took the time to explain how everything worked in the car. He foll Brian Braak made buying a car easy! He answered all my questions and concerns. He took the time to explain how everything worked in the car. He followed up after I took the car home to make sure everything was going okay. I didn't expect this experience to be enjoyable, but it was!!! (Not to mention I love my new car!) More

Used vw Went well. Fun car to drive! The service was excellent and all were very quick to help. The process was very quick and easy. Great experience. Went well. Fun car to drive! The service was excellent and all were very quick to help. The process was very quick and easy. Great experience. More

Oil change Appointments make life easier especially if your going to wait. 2 hrs seemed a little long when I was the 1st in line. Otherwise very pleased with sta Appointments make life easier especially if your going to wait. 2 hrs seemed a little long when I was the 1st in line. Otherwise very pleased with staff and service. Very accommodating. Free beverages nice More