Lithia Volkswagen of Des Moines

Nic/Salesman went above and beyond I hadn't planned on purchasing from Lithia but saw a possible match advertised. I was able to do an extended test drive and have my mechanic look at i I hadn't planned on purchasing from Lithia but saw a possible match advertised. I was able to do an extended test drive and have my mechanic look at it. That vehicle didn't work out but our salesman Nic Poulisse worked with my wife and I to figure out what worked best for us and came up with a vehicle that fit our needs. Then when the payment didn't match up with our needs General Manager/Tim Boes stepped up and was able to make it work and acting Finance Manager/Walt Lehmann was able to take care of the extra paperwork that was needed. The buying experience was well taken care of. Nic went above and beyond to make sure we were taken care of, I will be recommending him to family and friends who need a vehicle. More

Worst and most expensive service I've experienced I bought a used VW Golf from this dealership in August and I've had nothing but problems with it and I have had to put in over $2000 worth of necessar I bought a used VW Golf from this dealership in August and I've had nothing but problems with it and I have had to put in over $2000 worth of necessary repairs. Every time something goes wrong, even though it is obvious...there is a $140/hr diagnosis charge which has never taken less than 2 hours. The shuttle hours are much less than the average 8 hour work day and my car has never been done in less than 3 days. During my last oil change they came up with over $1500 worth of needed repairs and marked them as URGENT. A second opinion said these were unnecessary for at least another 30,000 miles. More

Professional, knowledge, loyal, fast, honest employees Brad Ernst is very professional with great attitude and positive energy very knowledgeable about cars and is on point when he tells you he will call Brad Ernst is very professional with great attitude and positive energy very knowledgeable about cars and is on point when he tells you he will call you. Or get you any information that you need ! I would definitely recommend him and would only work with him in future. More

good experience--Brian was great to work with everything associated with purchasing the car was good----look forward to the relationship with Lithia with possible purchase again in the future. Wo everything associated with purchasing the car was good----look forward to the relationship with Lithia with possible purchase again in the future. Would recommend to anyone! More

Good service, good price, overall great experience. Everything worked out fine with no surprises. I was given the advertised price, Alex the salesman was top notch and the timing was as promised. Overal Everything worked out fine with no surprises. I was given the advertised price, Alex the salesman was top notch and the timing was as promised. Overall very impressed with the whole experience. More

Buying a New (Used) Car I originally went into Lithia to look at a Toyota Corolla I found on their website. I test drove it with Brian. He was very easy to talk to and knew a I originally went into Lithia to look at a Toyota Corolla I found on their website. I test drove it with Brian. He was very easy to talk to and knew about the vehicle. After driving the car I could tell it wasn't the right one for me. Brian suggested I try a 2010 Jetta. I was in a situation where I needed a car ASAP so I figured why not?! I absolutely LOVED the car and Brian was extremely knowledgeable about the vehicle. He told me not only about the important functions but also all the bells and whistles that came with it! I looked at the car on a Monday, he gave me the Carfax and did not pressure me into buying right then-which I really appreciated. He wanted to make sure it was the right car for me. I ended up purchasing the car the next day and would definitely recommend Brian and Lithia. More

General oil change and inspection I love that my oil change came with a car wash. Very friendly staff, not very pushy with services they reccomend. I will be back. I love that my oil change came with a car wash. Very friendly staff, not very pushy with services they reccomend. I will be back. More

They are great to work with. Dennis is exceptional They treat you as a valued customer even when you don't drive a new car. I appreciate this. I would recommend this facility to friends and family. They treat you as a valued customer even when you don't drive a new car. I appreciate this. I would recommend this facility to friends and family. More

10 K Service done on a roadtrip through USA Even if my car has not been bought from this dealer, I experienced a great service at Express Service of Lithia Des Moines. I have never had such an e Even if my car has not been bought from this dealer, I experienced a great service at Express Service of Lithia Des Moines. I have never had such an excellent service in the 40 years I've been driving a car. Thanks to Alisa. More