Lithia Volkswagen of Des Moines

good experience--Brian was great to work with everything associated with purchasing the car was good----look forward to the relationship with Lithia with possible purchase again in the future. Wo everything associated with purchasing the car was good----look forward to the relationship with Lithia with possible purchase again in the future. Would recommend to anyone! More

Good service, good price, overall great experience. Everything worked out fine with no surprises. I was given the advertised price, Alex the salesman was top notch and the timing was as promised. Overal Everything worked out fine with no surprises. I was given the advertised price, Alex the salesman was top notch and the timing was as promised. Overall very impressed with the whole experience. More

Buying a New (Used) Car I originally went into Lithia to look at a Toyota Corolla I found on their website. I test drove it with Brian. He was very easy to talk to and knew a I originally went into Lithia to look at a Toyota Corolla I found on their website. I test drove it with Brian. He was very easy to talk to and knew about the vehicle. After driving the car I could tell it wasn't the right one for me. Brian suggested I try a 2010 Jetta. I was in a situation where I needed a car ASAP so I figured why not?! I absolutely LOVED the car and Brian was extremely knowledgeable about the vehicle. He told me not only about the important functions but also all the bells and whistles that came with it! I looked at the car on a Monday, he gave me the Carfax and did not pressure me into buying right then-which I really appreciated. He wanted to make sure it was the right car for me. I ended up purchasing the car the next day and would definitely recommend Brian and Lithia. More

General oil change and inspection I love that my oil change came with a car wash. Very friendly staff, not very pushy with services they reccomend. I will be back. I love that my oil change came with a car wash. Very friendly staff, not very pushy with services they reccomend. I will be back. More

They are great to work with. Dennis is exceptional They treat you as a valued customer even when you don't drive a new car. I appreciate this. I would recommend this facility to friends and family. They treat you as a valued customer even when you don't drive a new car. I appreciate this. I would recommend this facility to friends and family. More

10 K Service done on a roadtrip through USA Even if my car has not been bought from this dealer, I experienced a great service at Express Service of Lithia Des Moines. I have never had such an e Even if my car has not been bought from this dealer, I experienced a great service at Express Service of Lithia Des Moines. I have never had such an excellent service in the 40 years I've been driving a car. Thanks to Alisa. More

Service Center dishonest Was told car needed $900 worth of repairs. Took it to another establishment - just dust on the brakes. Also was told warranty would not cover rotor Was told car needed $900 worth of repairs. Took it to another establishment - just dust on the brakes. Also was told warranty would not cover rotors. Another lie. I could never get anyone to call me back. When I did talk to manager very rude and dismissive! Do not get car serviced here. Bad reputation for ripping people off! More

Service Review Last time I had my car serviced the diesel fuel emission additive wasn't filled. I went back after the oil change to get it filled. (Had to have my ca Last time I had my car serviced the diesel fuel emission additive wasn't filled. I went back after the oil change to get it filled. (Had to have my car towed in because all the oil leaked out driving down the road.) The tech who filled it spilled it on the trunk liner. The most recent change went perfectly but I had to ask for the crystallized exhaust emission additive to be cleaned from the trunk liner instead of the tech taking the initiative to clean it up. I was disappointed by this. Take pride in your work. More

Jon Kelly at Lithia of Des Moines Jon was the best. He sat with me for hours while we dealt with my crazy car situation. In the end I have a brand new car at a lower price than my crap Jon was the best. He sat with me for hours while we dealt with my crazy car situation. In the end I have a brand new car at a lower price than my crappy used one! More

The salesman took the time to listen to our needs and wants. The salesman was wonderful, we only needed to drive two cars to find the right one and he took care of all paperwork. The process was simple and up fr The salesman was wonderful, we only needed to drive two cars to find the right one and he took care of all paperwork. The process was simple and up front. No hidden cost. More