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Lithia Volkswagen of Des Moines

Johnston, IA

4.7
1,726 Reviews

5200 Merle Hay Rd

Johnston, IA

50131

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Showing 1,726 reviews

October 01, 2022

Alex was very helpful in getting me into my new Jetta. Great experience, I would recommend. More

by Brittney
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Henson
Oct 02, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Alex here at Lithia Volkswagen of Des Moines.

September 29, 2022

Great experience provided by the service department and Emerah was awesome to deal with. I would recommend them! More

by Dbasic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emrah , Mark Mears
Oct 02, 2022 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Emrah met your expectations. Thank you again for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

September 29, 2022

I came in wanting to finance and keep my lease. Alex helped me quickly and made the process easy. After the paper work Dwayne walked us through the financial part. Both gentlemen we great to work w More

by LMathre
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dwayne Hill, Alex Henson
Oct 02, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you and congratulations on your new vehicle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Volkswagen of Des Moines.

September 16, 2022

Volkswagen went above and beyond and picked me up from work. I was able to finish paperwork quickly and leave the lot within an hour. More

by Brad P
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Hill, Faris Kudumovic
Sep 16, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words, Brad, and for taking the time to leave us this wonderful feedback!

September 13, 2022

The Volkswagen dealership and Christian were great! Very easy to work with, patient with all my questions and i didnt feel pushed or rushed! I hadn't ever bought from a dealership only private parties More

by Liz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Woodard , Dwayne Hill
Sep 13, 2022 -

Lithia Volkswagen of Des Moines responded

Liz, It's fantastic to hear that Christain provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Volkswagen of Des Moines!

September 09, 2022

On line booking worked and car ready within stated time of 90 minutes. More details on what was done to the car would have been helpful. More

by david
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Halstead
Sep 09, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you, David! It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Lithia Volkswagen of Des Moines!

September 07, 2022

The worst experience I’ve ever had buying a car. Highly regret buying my car from there. More

by R.PARRISH21
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faris Kudumovic
Sep 10, 2022 -

Lithia Volkswagen of Des Moines responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Sep 12, 2022 -

R.PARRISH21 responded

You have my number. I’ve been waiting for a call back for you guys. Meaning I have reached out and was told someone will contact me back to resolve the issues. That was almost 2 weeks ago.

September 07, 2022

Alex and Dwayne were very professional and made the car buying process a breeze. I feel like they have my back and will take care of me after the sale. Highly recommend this dealership!! More

by bart_a_baker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Hill, Alex Henson
Sep 08, 2022 -

Lithia Volkswagen of Des Moines responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Volkswagen of Des Moines!

September 06, 2022

Very nice dealership. Staff friendly and helpful . Mr. Crabb was my salesperson and made the process of purchasing very easy More

by Jo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crabb
Sep 07, 2022 -

Lithia Volkswagen of Des Moines responded

Jo, Thank you for sharing your experience with us! We're happy to hear it went well working with Crabb and hope you enjoy your new vehicle. We truly appreciate your feedback!

September 04, 2022

Working with Randy was a great experience! Everyone at the dealership made sure that my needs were met and were flexible with my schedule. More

by Eric Richardson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Crabb
Sep 05, 2022 -

Lithia Volkswagen of Des Moines responded

Thank you so much for your kind words for Randy and our team, and for taking the time to leave us this wonderful feedback! Congratulations on your new vehicle! We look forward to seeing you again!

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