Lithia Volkswagen of Des Moines

Great experience! Great customer service - everyone was very professional - made the sale quick and easy! It was a good experience and easy transaction. I appreciate Great customer service - everyone was very professional - made the sale quick and easy! It was a good experience and easy transaction. I appreciate the quick process. More

Diagnosis I was asked permission for a couple of hours of diagnostic I get charged over $400 for the diagnosis alone after I was told its $125 an hour and for a I was asked permission for a couple of hours of diagnostic I get charged over $400 for the diagnosis alone after I was told its $125 an hour and for a COUPLE of hours that adds up to $250 for the diagnosis not over$400 had I known that I would have not got a diagnostics test because that is an absurd price on top of having to pay over $5000 just to get it fixed it was a very terrible experience More

Great service Honestly, they explained everything really well and were very professional. As well as being really kind and made sure I had gotten everything I wante Honestly, they explained everything really well and were very professional. As well as being really kind and made sure I had gotten everything I wanted done in a timely manner! More

Convenience Auto Least complicated car buying experience I have ever had!!! Everything was ready for me when I got there. I began my purchase online in the early after Least complicated car buying experience I have ever had!!! Everything was ready for me when I got there. I began my purchase online in the early afternoon and we settled on financing options before I went to bed that night. This was the easiest purchase I have ever had. More

Great service So helpful! Great experience!!! Everyone is so helpful, kind and making sure everything was done correctly & quickly! I also got my car wash, which a So helpful! Great experience!!! Everyone is so helpful, kind and making sure everything was done correctly & quickly! I also got my car wash, which always makes me happy :) More

Happy With the Car but Disappointed in the Experience I will start by saying I am happy with my vehicle now that it is home and working. To get to this point though there were frustrations. We went to the I will start by saying I am happy with my vehicle now that it is home and working. To get to this point though there were frustrations. We went to the dealership wanting to see a specific vehicle and had a great experience test driving it with Marie. Once we got back to the dealership though they continued to waste our time trying to sell it to us for more than we said we would pay. I understand that this is part of the process, but wasting hours of my time right before Christmas with family in town is obnoxious and rude. When we finally got the price down and paid for it I went to drive the car off the lot and it said it was not recognizing the key and would not start. I went inside and Marie was kind and went to find out what was going wrong. The “guys in the back” didn’t come out to look at it or make me feel at ease that the vehicle I just purchased was not defective but told Marie to have me wave the key I front of the sensor and it would work. They also said that they had no issues driving it around the lot so they weren’t sure what happened. It felt as if they were saying I had somehow in the minute I owned the vehicle messed something up. The car started and I was able to drive it home that night, but the next day when I went to drive the car to the store it refused to start in my garage. Once again it said it didn’t recognize the key. This was a Sunday and the dealership was closed. I was able to text Marie and she was kind and said she would speak with the service department. The car had to be towed to the dealership and the service department shared that the keys needed to be programmed to the car, the batteries replaced, and a new car battery installed. These are minor things, but things that should have been done before we purchased the car and took it home. I was disappointed that no one on Saturday evening when we purchased the car and had issues with it starting and recognizing the key felt the need to come out and check the car and ensure it was ready to go. I’m thankful I wasn’t stranded somewhere with the car and that it was just stuck in our garage at home. The dealership through there actions made it seem that the only important part was the sale and it didn’t matter what happened after. Marie was very kind and tried to help as much as possible, but the individuals above her that she checked in with obviously did not care. Thankfully the experience with the service department was more positive and I feel confident the issue is corrected. More

Great Experience Lamont was great to work with. I came in to test drive a GTI to make sure I would be ok with the purchase we had planned for my husband. He answered a Lamont was great to work with. I came in to test drive a GTI to make sure I would be ok with the purchase we had planned for my husband. He answered all my questions and shared a lot of the features that I wasn't aware of in the car. Lamont and Gerry were able to get us a deal that worked. There was a bit of a wait after we decided to purchase, as the dealership was busy that Saturday, but Dwayne made the paperwork go fast. Everyone was really helpful and tried to make it up to us for having to wait. More

Great experience Very thorough and kind. I had a great buying experience. Omelia was awesome to work with and had an approachable and friendly style. I would recommend Very thorough and kind. I had a great buying experience. Omelia was awesome to work with and had an approachable and friendly style. I would recommend her to my family and friends. More

Buying Omilia Was very helpful, she took her time to explain all the features of the new car I was test driving I definitely would talk to her again and refe Omilia Was very helpful, she took her time to explain all the features of the new car I was test driving I definitely would talk to her again and refer all my friends to her More

GTI overhaul. Perry the service advisor to Austin the service manager and Jeff the tech were able perform VW wizardry to complete the job with top notch perfection! Perry the service advisor to Austin the service manager and Jeff the tech were able perform VW wizardry to complete the job with top notch perfection! Perry the service advisor was gracious and knowledgeable in navigating my GTI issues with assurances and frequent updates that my concerns were completely quilled ! Jeff the tech did an outstanding job of performing an appropriate job of tackling the work on my car. From the rear main seals, variatior seals and timing chain tensioner were all completed to the highest standards. Austin the service manger was aware of my budget and helped stay within it and assured me the job would get done. A big thank you to all of you!! More