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Lithia Volkswagen of Des Moines
Johnston, IA
1,726 Reviews
Lithia Volkswagen of Des Moines: Iowa's Top VW Dealer
At Lithia Volkswagen of Des Moines we offer an extensive selection of new Volkswagen models and used cars, trucks and SUVs. Conveniently accessible from I-35/I-80, we are located at 5200 Merle Hay Road in Johnston, Iowa. Approximately twenty minutes from downtown Des Moines and a short drive from Ankeny & Waukee, our sales department is open Monday through Saturday to help you buy or lease your next car. View our hours and directions to find the best route to our auto dealership.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,726 reviews
April 13, 2019
Friendly Service Friendly and prompt as always. Got me in on time and service was done in an hour. Good accommodations for waiting while service was being completed. Friendly and prompt as always. Got me in on time and service was done in an hour. Good accommodations for waiting while service was being completed. More
by jneon837
Verified CustomerEmployees Worked With
Cheyenne Swink
April 12, 2019
The way it should be They listened, they made suggestions, they respected our comments, they spoke plain English. Ten years ago I was one of the top Sales person in New E They listened, they made suggestions, they respected our comments, they spoke plain English. Ten years ago I was one of the top Sales person in New England, working at a large Ford, Lincoln dealership. I will be dealing with this group again, they are what a dealership should be! More
by Shagawamichael
Employees Worked With
Dwayne Hill, Lamont Johnson, Cheyenne Swink, Gerald Mohon
April 12, 2019
oil change and routine maintenance The only problem was that when nitrogen was added to the tires, the modem wasn't reset and I was getting a low tire warning. The only problem was that when nitrogen was added to the tires, the modem wasn't reset and I was getting a low tire warning. More
by PATRICIAYOUNG
Employees Worked With
Cheyenne Swink
April 12, 2019
How not to be treated by a dealership I must admit, I now wish I had driven to Minneapolis and avoided this dealership. It is sad but I can not say anything pleasant about how the dealersh I must admit, I now wish I had driven to Minneapolis and avoided this dealership. It is sad but I can not say anything pleasant about how the dealership dealt with me. More
by unhappy client
Employees Worked With
Brian Braak
April 11, 2019
Oil Change Service Everything went smoothly as usual. Lifetime synthetic oil change and tire rotation. Done in a timely manner. Professional attitudes from everyone i Everything went smoothly as usual. Lifetime synthetic oil change and tire rotation. Done in a timely manner. Professional attitudes from everyone involved. Thanks Lithia VW! More
by JAYMCCAULEY
Employees Worked With
don't know
April 11, 2019
Great customer service Perry was incredible at the service counter..He was most accommodating with my requests and even got me a courtesy car! The service was quick and com Perry was incredible at the service counter..He was most accommodating with my requests and even got me a courtesy car! The service was quick and complete...I had washed my car early that day so the service people vacuumed out my car and washed mats,!! Incredibly nice and certainly unexpected!! thanks so much for a great experience. More
by ZWICKY58
Employees Worked With
Perry
April 11, 2019
Jeep Wrangler My salesman was awesome. Getting something done with the service team was like pulling teeth. But finally they did get my requests done. My vehicle is My salesman was awesome. Getting something done with the service team was like pulling teeth. But finally they did get my requests done. My vehicle is still experiencing issues a month after purchasing it and spending cumulatively 2 weeks at the shop. Overall my experience with Lithia was messy and unorganized. But they helped me out in big way, but getting there was a struggle. More
by mossbros
Employees Worked With
Austin, Dane Larsen
April 11, 2019
Recall They were kind and welcoming. Answered all questions, and helped us with our problem effectively and efficiently. I don’t remember the gentleman’s nam They were kind and welcoming. Answered all questions, and helped us with our problem effectively and efficiently. I don’t remember the gentleman’s name in the service dept, but he made sure I was taken care of. More
by REBRASSAVONG
Employees Worked With
Dane Larsen
April 11, 2019
License bracket Estimated it would take 45 minutes but it took more like 20. Very happy. I was treated very professionally and waiting area was very nice. Estimated it would take 45 minutes but it took more like 20. Very happy. I was treated very professionally and waiting area was very nice. More
by BFUNNEMARK
Employees Worked With
Cheyenne Swink
April 11, 2019
Service I had my oil change done and they did an exceptional job and quick too. Very friendly customer service. I would definitely recommend to anyone I had my oil change done and they did an exceptional job and quick too. Very friendly customer service. I would definitely recommend to anyone More
by SEXINIA
Employees Worked With
Cheyenne Swink
