Lithia Volkswagen of Des Moines

Great people that sell quality cars We worked with Lamont and he went out of his way to find us a car that we loved. And when we found that perfect car but it was a bit out of our price We worked with Lamont and he went out of his way to find us a car that we loved. And when we found that perfect car but it was a bit out of our price range, he worked with Dwayne (business manager) and Caleb (sales manager) to get it to a more comfortable price for us. They even got the stores general manager Scott involved there for a bit to ensure they had done everything they could for us. Truly an above and beyond experience. Only negative was that it was a very loooooong process. We have bought and negotiated many used cars in the past and this was by far the slowest dealership we have been to. It took almost 6 hours total spread over 2 days to test drive just one car, haggle pricing and finalize the deal. So I definitely recommend this place to everyone, but you will need to plan PLENTY of time to do anything here :) More

Good but slow Service was great and semi timely. However they could not print out my receipt and report and were to email it to me and I have not received it. But Service was great and semi timely. However they could not print out my receipt and report and were to email it to me and I have not received it. But I got your review request. More

Excellent sales experience Trey greeted us upon arrival, listened to what we wanted, and really worked to get us a great vehicle! I would recommend working with this individual, Trey greeted us upon arrival, listened to what we wanted, and really worked to get us a great vehicle! I would recommend working with this individual, he was very knowledgeable about the vehicles in comparison, and specifics about the questions we had about our VW. Awesome job! More

Smooth and Easy Brian was the best vehicle sales professionals I have ever worked with. He worked with me over the phone during a busy work day and the vehicle was re Brian was the best vehicle sales professionals I have ever worked with. He worked with me over the phone during a busy work day and the vehicle was ready to go when I arrived at the end of the day. The best part was that after the sale was complete, he spent time going through the vehicles features so when I drove off the lot, I was ready to enjoy from the get go. Highly recommend. More

Smooth process! We started out by viewing vehicles online and then contacted Mitch about a vehicle that we were interested in. He provided us with information and pho We started out by viewing vehicles online and then contacted Mitch about a vehicle that we were interested in. He provided us with information and photos upon request and stayed late to help us complete our purchase! More

Out standing experience! When we walked in Brian greeted us with a great smile! He had called us and I told him what we wanted to do. I drove my VW Bug for them to rate for a When we walked in Brian greeted us with a great smile! He had called us and I told him what we wanted to do. I drove my VW Bug for them to rate for a trade in. They rated it and was a great report. When I drove up there was that orange Tiguan, to be mine. That’s how fast it all went, about fifteen minutes to a hand shake. Set an appointment for Monday April 22, 2019 at 1:00pm. Brian, Dwayne and Jerry were fabulous to work with ! signed a lot of papers on Monday with Brian and Dwayne. Then Brian was terrific helping an older lady to learn about her new ride. He gave me a follow up call to see how I was doing with the Tiguan! I enjoyed the experience and I love my Nemo! Thank you Volkswagen of Des Moines! I’ll be back! More