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Lithia Volkswagen of Des Moines

Johnston, IA

4.7
1,726 Reviews

5200 Merle Hay Rd

Johnston, IA

50131

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Showing 1,726 reviews

August 19, 2023

I enjoyed working with the staff. They were very thorough and made the process easy. More

by roxane.foster
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Woodward
Aug 21, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you so much, Roxane, for choosing Lithia Volkswagen of Des Moines! Congrats on your new purchase, and let us know if we can be of any more assistance!

August 19, 2023

AJ was extremely fast and efficient at returning all calls/texts regarding a car I was interested in. Drove up the next day & purchased within a couple hours. Great sales team who made ya laugh and feel More

by Savannah
Recommend Dealer
Yes
Employees Worked With
Jeremy Lester, AJ Highsmith
Aug 21, 2023 -

Lithia Volkswagen of Des Moines responded

Thanks for your feedback on your recent visit to Lithia Volkswagen of Des Moines. It's great to hear that AJ was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

August 17, 2023

AJ was so pleasant to work with and made the buying process painless and simple for us! Gave us time to make the right decision and was extremely helpful! Went out of his way to get vehicle ready to se More

by Kristen M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Highsmith
Aug 18, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you, Kristen, for your feedback on your recent visit to Lithia Volkswagen of Des Moines. It's great to hear that AJ was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you enjoy your new vehicle!

August 16, 2023

Courteous, efficient, thorough service even though I had no appointment. The problems involved needed prompt attention and my concerns were completely resolved. More

by sym50023
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the technicians name
Aug 17, 2023 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come!

August 16, 2023

Jacob did his best to ensure quick & quality service! Appreciated these guys! Thanks for everything More

by Nashcoe623
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Howell, Mark Mears
Aug 17, 2023 -

Lithia Volkswagen of Des Moines responded

Nash, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jacob, and we look forward to working with you again.

August 10, 2023

Overall, I am pleased with the service provided. The part I needed was quoted to arrive one month from the time of dropping off my vehicle, so VW provided a loaner which was appreciated. More

by jettagirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams, Jesse Goering
Aug 10, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. We look forward to serving you for years to come.

August 05, 2023

Worked with AJ Highsmith to find a car for my son. AJ was incredibly helpful, patient, and worked hard to help us make it all happen. I will definitely be back and will recommend AJ to all of my frien More

by heather.briggs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
AJ Highsmith
Aug 08, 2023 -

Lithia Volkswagen of Des Moines responded

It's fantastic to hear that AJ provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Volkswagen of Des Moines!

July 31, 2023

AJ was very helpful and very honest with me when I bought a used car and I really appreciate that and a person. Thank you. More

by Luv_u_lord
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason, AJ Highsmith
Aug 01, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with AJ and our team, and we look forward to working with you again.

July 28, 2023

My salesman was AJ Highsmith and appreciated his pleasant demeanor. He us very knowledgeable and patient through this buying process. I worked with Jeremy and Jason in the financing Dept and very easy to wo More

by Anita Moyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Melton Finance Dept , Jeremy Lester, AJ Highsmith
Jul 31, 2023 -

Lithia Volkswagen of Des Moines responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, Anita, please do not hesitate to let us know. We are always happy to help!

July 23, 2023

From the first meeting with AJ HIGHSMITH I was impressed with his cheerful greeting. You might say…, he had me at HELLO! But in all seriousness, I notice he was very professional and knew his cars inside a More

by g.dub
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 24, 2023 -

Lithia Volkswagen of Des Moines responded

Here at Lithia Volkswagen of Des Moines, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with AJ, and it was a pleasure having you at the dealership. We appreciate your review!

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