Lithia Volkswagen of Des Moines

Financed a Used Volkswagen I worked with salesman Brian Braak. He was very knowledgeable and helped me find a vehicle that suited the needs I had expressed. I set a standard on I worked with salesman Brian Braak. He was very knowledgeable and helped me find a vehicle that suited the needs I had expressed. I set a standard on what I was looking for and a price point and they worked with me every step of the way. No hassle into a more expensive car, just honest and genuine communication. I would highly recommend working with him when purchasing a car. He will always work for you and your needs in a polite manner. More

Excellent quality service Brian was very helpful and kind. He helped my daughter with her vehicle. At the same time he offered to help me find a car. Brian listened to my circu Brian was very helpful and kind. He helped my daughter with her vehicle. At the same time he offered to help me find a car. Brian listened to my circumstances and made the process a positive experience for me. He worked with Caleb to see that the car I could afford was even possible. More

Not likely to return Our salesman, although kind, was over an hour late to 2 of our scheduled meetings. Not willing to work on price until I found one for $6,000 less and Our salesman, although kind, was over an hour late to 2 of our scheduled meetings. Not willing to work on price until I found one for $6,000 less and threatened to walk. He worked hard to get the sale, but not to get the car to us.Took over 2 weeks to get our car. Sales Manager, Shon, was a good help. More

our experience buying a car We gave a good rating because the salesman and the financial business was great. The service department we weren't impressed with. We had to return We gave a good rating because the salesman and the financial business was great. The service department we weren't impressed with. We had to return the next day because they needed to get the license plate off the old car to put on the new car, because we bought the car on Memorial Day and the service department wasn't working, we also needed to have the windshield wipers replaced on drivers side because it was raining and leaving streaks making it hard to see. This took a couple of hours and then as my husband was driving home the replaced windshield wiper blew off in the middle of the pouring rain and he had to turn around and go back and almost got in an accident because he couldn't see well. They didn't have anymore replacement windshield wipers so they put the old one on and we ended up having to go buy a new one ourselves. Just felt like the service department was very slow and not careful. More

Average Experience I greatly enjoyed working with Shon and Dwayne. There were some bumps along the way with communication (not the fault of any one individual). Did get I greatly enjoyed working with Shon and Dwayne. There were some bumps along the way with communication (not the fault of any one individual). Did get the outcome I was looking for, but my experience left some things to be desired. More

purchasing a VW Golf Dane Larsen was an excellent salesperson who coordinated my trade- in and purchase of a 2018 Golf. He handled the shipping of the vehicle, and made Dane Larsen was an excellent salesperson who coordinated my trade- in and purchase of a 2018 Golf. He handled the shipping of the vehicle, and made sure all paperwork was expedited to my address in Texas. We picked up the Golf in Bryan,TX without any problems or headaches. He made this transaction seem quite effortless on our part. He is an asset to your team. More

High Quality Service Both my mother and I were looking to lease new cars. We are on a very tight budget and Brian and Caleb worked with us to get us safe cars within our b Both my mother and I were looking to lease new cars. We are on a very tight budget and Brian and Caleb worked with us to get us safe cars within our budget. Brian had been incredibly helpful, as I was driving my old leased car 1,000 miles home from school, working with us within a very tight budget, and and was a great person throughout the whole process, not just a salesperson. I can’t thank him and Caleb enough for all their help. I plan to continue buying/leasing from Lithia VW for a long time. Brian and Caleb are amazing to work with, and VWs from Lithia Des Moines are high quality cars. More

Above and beyond service I went in for a test drive and we greeted outside by a smiling salesman who was quick to get the keys and tell me all about the vehicle. He was very k I went in for a test drive and we greeted outside by a smiling salesman who was quick to get the keys and tell me all about the vehicle. He was very knowledgeable, professional, and genuine. I really liked the vehicle and the salesman Answered all my questions and got me the best deal possible! After I purchased the vehicle they ran it through a thorough check to make sure it was ready for me to drive off in. Very very happy with the service and the vehicle. More

Most Accomadating I had an appointment but prior to my time I called the dealership with an emergency situation. I received immediate attention and such great service. I had an appointment but prior to my time I called the dealership with an emergency situation. I received immediate attention and such great service. I was most appreciative. Id highly recommend Lithia motors. Thank you More

Great experience Lamont Johnson is a terrific sales person. He is very knowledgeable and friendly. One of the best car salesman I have ever worked with in years. Lamont Johnson is a terrific sales person. He is very knowledgeable and friendly. One of the best car salesman I have ever worked with in years. More