Lithia Volkswagen of Des Moines

Great service department! I have experienced problems with my radio and back up camera and mentioned it when I was in for my 10,000 mile service. Austin and his team investigat I have experienced problems with my radio and back up camera and mentioned it when I was in for my 10,000 mile service. Austin and his team investigated, but couldn’t pinpoint the issue because they couldn’t replicate the problem. As I was leaving the problem presented itself. Austin immediately ordered a new radio unit for my car and got my car scheduled for the replacement as soon as the radio arrived. This has completely resolved the issue and I am a happy VW driver. Thank you to Austin and the Lithia service team for taking care of this so quickly and efficiently! More

Great personal service- frustrating phone service I was able to get my 2013 VW Beetle serviced on 6/26/19. I phoned and was able to get an appointment quickly, and on the day that I was already plann I was able to get my 2013 VW Beetle serviced on 6/26/19. I phoned and was able to get an appointment quickly, and on the day that I was already planning to be in Des Moines. I live in Missouri, so I appreciate this from the service department. My car was serviced and I was back on the road only slightly later than they had first told me. I was told car would be done around noon, but it was actually 1:30. My frustration with your service department is that there is such a long wait for a human to answer the phone. I feel that when the service person gives a contact card that it should ring directly to that person (cell phone or designated line). When I was trying to call and find out when my car would be completed, it was on hold for over 10 minutes. I experienced this same delay on the day that I made the appointment. Thank you. Chris Birdsell More

Amazing Customer Service Lithia blew me away with their incredible customer service. Brian Braak, our salesman, was so kind and personable, and never made us feel pressured to Lithia blew me away with their incredible customer service. Brian Braak, our salesman, was so kind and personable, and never made us feel pressured to purchase in any way. We did end up buying a brand new VW Atlas, and every person we encountered throughout the process was helpful, knowledgeable, and made us feel at home at the dealership. Great place to buy a vehicle from! More

Great Experience Went in to have the transmission serviced and check out the emissions system because the DPF regen light and check engine light were on constantly. L Went in to have the transmission serviced and check out the emissions system because the DPF regen light and check engine light were on constantly. Let me know that the transmission didn't need to be serviced yet and that the NOX sensor for the emissions needed to be replaced. Overall I was there most of the day but the service adviser kept me informed on what was going on. Ended up fixing the problem that day so I didn't have to make another special trip down there. (Don't live in the Metro area) I will keep coming there for service if they keep treating me as nicely as they did More

Service center is terrible The service center at Lithia is disorganized and very slow. Drive to Minneapolis or Omaha for a new Volkswagen. You'll be disappointed in Des Moines. The service center at Lithia is disorganized and very slow. Drive to Minneapolis or Omaha for a new Volkswagen. You'll be disappointed in Des Moines. More

Excellent Service Cheyenne was an excellent Service Consultant listening to my concerns and bringing forward appropriate recommendations! Great service for my 2010 TDI Cheyenne was an excellent Service Consultant listening to my concerns and bringing forward appropriate recommendations! Great service for my 2010 TDI Diesel Jetta as always! Thank you! More