Lithia Volkswagen of Des Moines

Oil change Your phone service was not the best when I called..... no answer at all to begin with. Then I called later and then got the voice mail response syst Your phone service was not the best when I called..... no answer at all to begin with. Then I called later and then got the voice mail response system More

Great customer service I went in to just view car and I had 2 more dealerships to look at other vehicles. I walked out with a new car and I am happy about it. It was a bit o I went in to just view car and I had 2 more dealerships to look at other vehicles. I walked out with a new car and I am happy about it. It was a bit of a whirlwind just because I wasn’t expecting to buy so quickly. I don’t remember everyone I met or talked to, but I do know that Andrew was the best car sales man I’ve been able to work with. More

Recent service The only negative comment is that I had a lot of difficulty getting thru to service. The gal who answered the phone needs to speak up when answering p The only negative comment is that I had a lot of difficulty getting thru to service. The gal who answered the phone needs to speak up when answering phone. I could barely hear her More

I scheduled test drive and everything was ready. The overall experience was very good. Andrew went above and beyond to make the experience the best he could . Dwayne made the paperwork painless and w The overall experience was very good. Andrew went above and beyond to make the experience the best he could . Dwayne made the paperwork painless and was pleasant to visit with. More

We had a good experience at Lithia. Kyler was very knowledgeable about the vehicles we were interested in. He was personable and accommodating. The area that he lacked knowledge in was Kyler was very knowledgeable about the vehicles we were interested in. He was personable and accommodating. The area that he lacked knowledge in was some of the financial aspects of the sales process but was able to find out quickly any questions we had. Everyone worked hard and quickly to get us the car we needed. More

Luv The Bug always a great experience. I have no complaints. I enjoy how quickly I am always serviced and I truly enjoy driving my bug. its zippy! also I had bra always a great experience. I have no complaints. I enjoy how quickly I am always serviced and I truly enjoy driving my bug. its zippy! also I had brakes done at the crystal lake Illinois dealership and really was impressed with their service too! More

Buying Chevy Cruze from Kyler Bemis Kyler was 100%. On the spot with my purchase of my 2013 Chevy Cruze. He kept me informed non stop throughout the process. We reviewed car fax togeth Kyler was 100%. On the spot with my purchase of my 2013 Chevy Cruze. He kept me informed non stop throughout the process. We reviewed car fax together and I am quite satisfied with this car. More

Overall good Good service thank you however the car I got for the day was on E with 20 miles left on tank. I stopped and threw in 4 gallons and the meter didn’t go Good service thank you however the car I got for the day was on E with 20 miles left on tank. I stopped and threw in 4 gallons and the meter didn’t go up. Over lunch stopped again put another 4 gallons in and meter dropped to 15 miles till empty. Thinking it was running out somehow put another 4 gallons in and the meter didn’t go up- I chalked it up as a broker gas meter which is annoying as I stopped 3 times to fill a car I only drove 25 miles in. As I was pulling up Merle Hay the meter must have reset and it was now 3/4 full. Just letting you know so you can get this looked at for the next person. I enjoy your service and my rep was great even mentioned the empty gas and asked if it was ok I just didn’t realize it was on 0. More

Great Service I called VW and asked about a couple parts my car needed. Rob answered the phone and helped me out to the best of his abilities before he transferred I called VW and asked about a couple parts my car needed. Rob answered the phone and helped me out to the best of his abilities before he transferred the call over to Gage. Gage then proceeded to help me out with what I needed. All in all you think phone calls like that will take forever and you almost dread to call - this was the quickest and most helpful call I've experienced. More

90K Service My car had high oil consumption plus it was due its 90K mile service. I bought the car with about 80K miles on it and it had no service history. Lithi My car had high oil consumption plus it was due its 90K mile service. I bought the car with about 80K miles on it and it had no service history. Lithia VW replaced the parts that were causing the high oil consumption and preformed routine maintenance items that were due or should have been completed earlier. More