Lithia Volkswagen of Des Moines

Effortless From the time I called to see if I could get in for service to greeting from Jason and pick up I had outstanding customer service. From the time I called to see if I could get in for service to greeting from Jason and pick up I had outstanding customer service. More

oil change Needed oil change as well as burnt out running light and problem tire. Was out in 2 hours even though I was late. Would only have Lithia service the Needed oil change as well as burnt out running light and problem tire. Was out in 2 hours even though I was late. Would only have Lithia service the Jetta. More

Came for an oil change...left feeling so secure I came in for an oil change and wanted them to check my tire sensor. They did these things and much more! They checked my fluids, air filter and 26 ot I came in for an oil change and wanted them to check my tire sensor. They did these things and much more! They checked my fluids, air filter and 26 other things. They didn’t try to get me to have extra unnecessary things done. They are super friendly. More

Good but overwhelming Kyle was very helpful in the whole process of finding out what was wrong with my car. Communication regarding when my car was done and ready to be pic Kyle was very helpful in the whole process of finding out what was wrong with my car. Communication regarding when my car was done and ready to be picked up was nonexistent. Price was very overwhelming for myself, it would be nice if there were options on payments. More

Nice people Very helpful Nice facilities David our salesman was very friendly and helpful Duane in financing was helpful and very nice and so far I am very happy with the car David our salesman was very friendly and helpful Duane in financing was helpful and very nice and so far I am very happy with the car More

Rodents damaged AC Hi there! I had a somewhat unsatisfactory experience at Lithia for repairing my Atlas. The first problem was that it took three phone calls to servi Hi there! I had a somewhat unsatisfactory experience at Lithia for repairing my Atlas. The first problem was that it took three phone calls to service to get an appointment scheduled. The first two calls I left a message and nobody called me back. After getting my car in it was found that some wiring had been damaged by rodents causing my AC to not work. I understand why that is not covered by warranty and I agree with that assesment but the problem is that this whole service started off on a negative with failure to return my calls. It could've been made right by just fixing my AC but Lithia and VW wouldn't budge. I understand why but for $300 you could've had a very satisfied customer. Instead, when it comes to buying another vehicle I will likely shop around instead of just buying an Atlas like I had originally planned. I also purchased my last vehicle from Lithia Audi so all in all in the past 3 years I have spent roughly 85k with Lithia Des Moines yet you guys felt it necessary to get $300 out of me even after a pretty questionable service experience. I do still love my Atlas but when it comes time again to buy another vehicle I will certainly be more apt to shop around. It is what it is. More

Bad Service Poor Customer Service to even schedule a oil change..which I purchased a lifetime oil changes when I bought my last car (2012). It took me 3 days to s Poor Customer Service to even schedule a oil change..which I purchased a lifetime oil changes when I bought my last car (2012). It took me 3 days to schedule it. I left several messages and NO Return phone calls. I was transferred on the phone several times and hung up on also. This is my 3rd car purchased here since 2001 and it will be my last. The service advisor guys stand around and never answered the phones that I saw. I get better oil change service at Walmart. I never received a phone call when my car was done, my Appt. was at 8am and it was Noon, then I was told I don't think your car has been washed yet. I asked for a price quote for a part and never got a call back for that either. So O'Reilly's got my business on that one. More

Good work, not the greatest customer service I tried to call three times to schedule my appointments I had questions. I waited on the hold line each time for over 20 minutes and was never able to I tried to call three times to schedule my appointments I had questions. I waited on the hold line each time for over 20 minutes and was never able to speak with someone. I ended up scheduling online. I've brought my car in regularly for service and although it is a perk, my car has never been washed after service like we were told it would be when we purchased from Lithia. Each time we're told the car is ready and when we get there for pickup we're told they haven't had time to get to that. Again, it's a perk, but it seems consistent that it's not a perk for us. More

VW Passat Have been enjoying the new ride. Andrew did a great job on the sale. Dwayne was friendly and informative. Averaged 35 miles per gallon on first t Have been enjoying the new ride. Andrew did a great job on the sale. Dwayne was friendly and informative. Averaged 35 miles per gallon on first tank of gas. More