Lithia Volkswagen of Des Moines

Exerienced Helpful quick service Kyler was so very helpful and always available to talk answer questions. He got the car we wanted and the price was in our b Helpful quick service Kyler was so very helpful and always available to talk answer questions. He got the car we wanted and the price was in our budget So easy to work with! I dont like paperwork but Dwyne was fast and we were in and out quickly! I would recommend these men to anyone looking for a car! More

GREATEST OF ALL TIME I brought in my 2015 Lexus CT 200h thinking there was no way a VW dealer would have an oil filter for it. BOY WAS I WRONG. I was in and out in under 3 I brought in my 2015 Lexus CT 200h thinking there was no way a VW dealer would have an oil filter for it. BOY WAS I WRONG. I was in and out in under 30 minutes and every employee I talked to was extremely knowledgeable. More

Wonderful Experience Upfront, Caring people. I had Kyler Bemis for my salesperson. He brought up the history of the car. Easy to work with, and very courteous. I really do Upfront, Caring people. I had Kyler Bemis for my salesperson. He brought up the history of the car. Easy to work with, and very courteous. I really do recommend Kyler. More

Oil changed She helped me with the oil change and also let me know that it was good for 10,000 miles or a year. My light came on so I just wanted to be sure every She helped me with the oil change and also let me know that it was good for 10,000 miles or a year. My light came on so I just wanted to be sure everything was just on time. Thanks for the service. More

VDubbing off the lot!! Awesome Sales - Trey was such a fun, honest guy that worked FOR ME! It was a pleasure. Highly recommend a test drive from Lithia VW of DSM. Prove me w Awesome Sales - Trey was such a fun, honest guy that worked FOR ME! It was a pleasure. Highly recommend a test drive from Lithia VW of DSM. Prove me wrong. Dwayne sped me through the paperwork so I could speed off the lot in style. He even stayed late so we could finish the process. More

ABS dream My ABS went out with all the lights and horrible noises. I took it to Lithia Volkswagen and there they discovers that it was a factory default and wou My ABS went out with all the lights and horrible noises. I took it to Lithia Volkswagen and there they discovers that it was a factory default and would be paid for by warranty. It was there overnight and now I’m back to cruising down the road worry free. More

Recommend dealership My husband and I worked with a very nice salesman, Andrew. He had great customer service, good follow up skills, and I would recommend anyone to work My husband and I worked with a very nice salesman, Andrew. He had great customer service, good follow up skills, and I would recommend anyone to work with him. We did have a few hiccups along the way with having our vehicle ready by pick up time. Our vehicle was ordered and picked up from a different dealership. A lot of the issues fell back on the other dealership, but Andrew and the VW team did everything they could to satisfy us. Other than that, we had a good experience and were treated with much respect along the way! They made great accommodations for us to ensure we were happy. More

Unprofessional, lacks quality This will be a lengthy review, but feel it needs to be said. We bought a brand new 2019 Tiguan back in July. Within the first month we realized th This will be a lengthy review, but feel it needs to be said. We bought a brand new 2019 Tiguan back in July. Within the first month we realized the AC was blowing hot air on one side. I called the service reps to see what they recommended. They advised to bring it in that day (it was already 4:00 PM), but knew it probably couldn't get fixed that day. So they recommended bringing it in the next week and offered a rental car. We are a one car family at the moment and need a car to get around. I was completely fine with that. We went in at 7 AM (at their recommendation) to drop the car off and get the rental. Only to be told "we don't have one available." My fiancée had a family member pass away the previous day, so she was in no mood to put up a fight. I called the dealership extremely upset because they already knew we needed a rental car. I was give the "oh, I'm not sure why she was told that. We have a rental car right here." Ok, fine, mistakes happen. I'm satisfied at this point. I call my fiancée later to make sure everything went ok after that. She mentions a few comments that were made by their staff. Their staff had the audacity to say "I don't know why you need a rental car anyway, it's just going to sit at work." Who are they to tell us if we need a rental car or not? Not that it should matter, but we needed to get around that day to meet with family and set up funeral arrangements. Then the salesman turns their back and made a comment to another tech stating "oh, it's going to be one of those..." Thinking that she didn't hear them. Extremely unprofessional. The work ended up being somewhat extensive. They had to remove the entire dash. We were told it would be finished that Friday at the latest. Friday comes and goes with no communication. We had the funeral that day, so it wasn't on the top of my priority list to follow up with them. So I attempt to reach them on Monday... no response. I eventually call 2 days later asking for an update. They seemed caught off guard that I called for an update. The service manager even said "oh, well looks like I dropped the ball on communication here." That was the first time anyone at the dealership took responsibility for anything. We go the car back later that day. Of course it doesn't end there. The dash was not completely snapped back together. There's still a piece sticking out/possibly broken. We found broken plastic pieces all over the floor. And so far I've found 2 gouges in our leather where they apparently weren't very careful with the dash. I get it, the leather scratches easily, but this thing is less than a month old, and it's clear they weren't very careful. It's not worth my time or effort to get back in there and have them "fix it." They would probably just make it worse. I've already sent a review to them with no response. So it's fairly clear that no one really cares. I guess this was the next step to let other people know of our experience. More

Just ok Had an appointment, no one came to drive in drop off. I had to find someone to register the car in. 2-2 1/2 hours for a oil change? Only bright spot w Had an appointment, no one came to drive in drop off. I had to find someone to register the car in. 2-2 1/2 hours for a oil change? Only bright spot was the gentleman who finally checked me out. $100 for a oil change? Wow! More

Great experience I had a great experience as a buyer at Lithia. The sales person I worked with, Dane, was knowledgeable and helpful. Dwayne in finance made the purc I had a great experience as a buyer at Lithia. The sales person I worked with, Dane, was knowledgeable and helpful. Dwayne in finance made the purchase process smooth and got me on the road in my new vehicle fairly quickly. The waiting area was very clean, up to date, and comfortable. More