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Lithia Volkswagen of Des Moines

Johnston, IA

Overview
Reviews
Vehicles
4.7
1,726 Reviews
Call Dealership (515) 446-3579
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5200 Merle Hay Rd

Johnston, IA

50131

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Showing 1,726 reviews

November 14, 2024

From the beginning to the end of my service. Jontay and everyone who helped assist me was very professional and great . From the Uber/lift rides and the communication I give them 5 stars More

by Mrs Happy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Tay,Williams
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Nov 14, 2024 -

Lithia Volkswagen of Des Moines responded

Hello! Thank you for the fantastic review! We're delighted to hear that Jontay and our team at Lithia Volkswagen of Des Moines provided professional service throughout your visit. We appreciate your support and look forward to assisting you again in the future!

October 29, 2024

Staffs are polite and accommodated us really well. Service was fast and explained everything well. More

by modolalamyra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah tabakovic
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Oct 29, 2024 -

Lithia Volkswagen of Des Moines responded

Hello! Thanks for letting us know that you had a great experience with our team at Lithia Volkswagen of Des Moines. We look forward to seeing you again for more efficient service!

October 22, 2024

The customer care offered by VW of Des Moines is out standing! Emrah is exceptional in taking care of his customers. Ask for him by name and you will be very happy that you did! More

by lisarhoda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah
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Oct 24, 2024 -

Lithia Volkswagen of Des Moines responded

Hello! Thank you for the fantastic feedback! We're delighted to hear that Emrah provided outstanding service at Lithia Volkswagen of Des Moines. We appreciate your recommendation and hope to see you again soon!

October 21, 2024

Absolutely amazing job with the work on my sons 2011 vw jetta. So much to work on and they got all wrapped in one day with great communication with me the entire time. Thanks Jontay and the folks at Lithia More

by ptaylorla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay Williams
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Oct 22, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for the wonderful feedback! We're happy to hear that Jontay and our team here at Lithia Volkswagen of Des Moines provided excellent service on your son's VW Jetta. Until next time, safe travels ahead!

October 17, 2024

Amazing service, staff, dealership, and quality of work. Highly recommend. Great pricing too. Friendly employees too. More

by EMUJIC0402
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah
Report | Print
Oct 17, 2024 -

Lithia Volkswagen of Des Moines responded

Hi! Thank you for the glowing review! We're delighted to hear that our team at Lithia Volkswagen of Des Moines provided amazing service and great pricing. We appreciate your recommendation and look forward to serving you again in the future!

October 10, 2024

Very good service experience. Service rep made sure everything was completed, and then followed up to be sure we were happy. More

by ccmedic17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jontay
Report | Print
Oct 10, 2024 -

Lithia Volkswagen of Des Moines responded

Hello! We're delighted to hear that our service team at Lithia Volkswagen of Des Moines provided a great experience and thorough follow-up. Thank you for sharing your feedback and come again soon!

October 09, 2024

I took in for an annual service, oil change. Rep told they would top up engine coolant. They did not even top up, coolant is just at min level as before. I am not sure if they really took car More

by srivastava333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember rep name
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Oct 11, 2024 -

Lithia Volkswagen of Des Moines responded

Srivastava, Thank you for taking the time to leave us a review. I'm sorry to hear about your recent service visit. We strive to ensure all aspects of our services are completed thoroughly, so this feedback is concerning. Please reach out at your convenience so we may discuss this further and work towards a resolution. I would like to improve your satisfaction with us. Thank you, Mark Mears - Fixed Ops Manager - markmears@lithia.com

Oct 12, 2024 -

srivastava333 responded

Please share your contact number to reach out to you directly

September 30, 2024

Lithia was fast, helpful, and respectful! I’ve always had a great experience whenever I need to bring my car in. Everyone is friendly. More

by Mdrake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emra
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Oct 01, 2024 -

Lithia Volkswagen of Des Moines responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Erma met your expectations. Thank you for choosing Lithia Volkswagen of Des Moines, we look forward to having you as a valued customer for many years to come! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

September 27, 2024

I appreciate the professional manner in which the employees interact, along with the top drawer level of service. Thank you all! More

by WMBURT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah Tabakovic, Mark Mears
Report | Print
Sep 27, 2024 -

Lithia Volkswagen of Des Moines responded

Thanks for sharing your thoughts about your experience with Lithia Volkswagen of Des Moines. Mark, Emrah, and our team appreciate your business and hope to see you again soon! Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

September 13, 2024

Service was clear, concise and very friendly. A+.. Emrah is always on top of what is needed.. More

by bptension
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emrah
Report | Print
Sep 13, 2024 -

Lithia Volkswagen of Des Moines responded

Thank you for your kind words for Emrah and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Volkswagen of Des Moines. Best Regards, Jason Forte Lithia VW of Des Moines Assistant General Manager 515-727-7012

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