Lithia Toyota of Springfield

Good deal on a great Tacoma TRD Sport We had a very informative conversation with Keith about the Tacoma TRD Sport. We got a good offer of price, however we did not get any better price We had a very informative conversation with Keith about the Tacoma TRD Sport. We got a good offer of price, however we did not get any better price after attempted negotiation.. we had a wonderful experience over all ! Thank you! More

USED CAR BUYERS BEWARE I paid $10,000 for a 2003 4Runner back in June and from day one I’ve had nothing but problems with it. I thought buying a used 4Runner from a Toyota d I paid $10,000 for a 2003 4Runner back in June and from day one I’ve had nothing but problems with it. I thought buying a used 4Runner from a Toyota dealership that I’d get a decent vehicle. I’ve owned Toyota trucks for over 30 years one new and several used and I’ve never had any major problems with them, until buying from Lithia. The CarFax indicated that Lithia put some money into it before selling it but they fell ethically short in fixing all that was and is wrong with it. The check engine line came on within a month upon owning it and I wasn’t to concerned because I had the same light happen on a used SR5 Tacoma I’d owned before and it was a simple sensor replacement. I had it looked at by a non Toyota mechanic who couldn’t figure out what the light indicated but they managed to stop the light from going on for a while. Meanwhile upon receiving my title after a good 8 weeks, the odometer reading was BLANK. Right then and there I should of informed the Better Business Bureau. This upon hindsight would indicate that the vehicle had been semi rebuilt before selling it to me which is outright fraud. I finally took it into Kendall in October, because I wanted a through and honest appraisal of just what was wrong with it. They ended up having to “dig” all the way into the engine where they discovered shards of metal in the engine. I was told I needed a whole new engine and all the other components that were damaged. Kendall informed me that Lithia had to have been aware when they sold it to me that it had serious issues. I was now stuck between a rock and a hard place because Kendall wanted to charge me close to $8,000 to install and repair everything that was wrong with the 4 Runner. I had to pay them for what work they had done and that cost me close to $3,000, to put it back to a semi driveable state. I ended up taking it back to Lithia and spoke with the service manager Ken Anderson who managed to persuade me to let them make it right, and we agreed upon a set price of $3500 and he kept emphasizing that “they” would replace all the necessary components at no additional cost to me. I insisted that photos be taken while the engine was being put back together and Ken assured me in his texts that he was “giving me the very best engine that will run for years to come.” This a direct quote from his text message, that I still have on my phone! This under warranty engine work was completed on October 26th. Over the coarse of the next four and a half months I only put on 2287 miles on the “very best engine” when the Maint light came on indicating It needed a oil change. Took it into Kendall and was informed that I have a slow engine leak. This was on March 13th and now I have vehicle that could leave me stranded at any point just because Lithia has no integrity whatsoever and is only concerned with their profit margins. So either Lithia’s mechanic is extremely incompetent, or he is doing exactly as he is told and only fixing it to the point of $3500 dollars of parts and labor and leaving out essential gaskets and/or sealant so I will have to return and have the engine “rebuilt “ once again. In conclusion, even though my rebuilt engine is still under warranty I am more then skeptical that my 4runner will ever be fixed to the point where I can trust it to run more than a couple thousand miles. I have put over $17,000 into it, and Lithia has none nothing to warrant my trust . To reiterate , DON’T BUY ANY USED VEHICLE FROM LITHIA, THEY HAVE NO INTEGRITY. More

This is the 3rd This is the third vehicle we've bought from Lithia Toyota in Springfield. We always feel like they treat us fairly. Rodney is a great guy to work wi This is the third vehicle we've bought from Lithia Toyota in Springfield. We always feel like they treat us fairly. Rodney is a great guy to work with if you have the chance. We'll be back for the next one. More

Easy car buying experience as they advertise Bought our 2020 rav4 xle premium. The price offered after the discounts was the best. The communication over email/texts was welcoming and friendly. D Bought our 2020 rav4 xle premium. The price offered after the discounts was the best. The communication over email/texts was welcoming and friendly. Did not have such experience at few other local dealerships I visited, therefore we chose to drive 2 hours each way to buy our car from Lithia Toyota at Springfield. At the dealership, we spent about an hour. We were not pressured to buy optional items like extended warranties. The finance person also was friendly and explained the paperwork we were signing very well. More

Great Experience Keith Moreck and Jacob Harris were awesome. They were extremely patient and answered any and all questions I had (some more than once). Great team at Keith Moreck and Jacob Harris were awesome. They were extremely patient and answered any and all questions I had (some more than once). Great team at Lithia in Springfield, they make the car buying experience every bit as comfortable and exciting as it should be. Special thanks to KayLee Forrest for her help in getting us into the perfect truck. Looking forward to coming back in for my service checkup. More

Keith Moreck is so great to work with. I drove from Portland to this dealer because the great price. Keith Moreck is great person to work with. He made the purchase easy as much as possibl I drove from Portland to this dealer because the great price. Keith Moreck is great person to work with. He made the purchase easy as much as possible. I would recommend friends to come here. More

We will HIGHLY recommend Lithia of Springfield! Also we had the BEST experience ever and will definitely come back!! It was also a fun experience! Thanks again had the BEST experience ever and will definitely come back!! It was also a fun experience! Thanks again More

We traveled nearly 500 miles to locate the specific preference trim level we wanted in our new 2020 Highlander and we could not be more satisfied. No Toyota dealer in our home area had what we wanted preference trim level we wanted in our new 2020 Highlander and we could not be more satisfied. No Toyota dealer in our home area had what we wanted and did not want to move below MSRP. We researched dealerships out of state and received a very quick and significant discount quote from the Lithia of Springfield Toyota website by just clicking a button. Chris and Lyle were very helpful in answering our questions via text, email, and phone. Rodney and Clint handled our in-person purchase experience and both were friendly, professional, informative and never pressuring. We are extremely satisfied with all aspects of our buying experience and heartily recommend this dealership. More

Keith Moreck was so great to work with. He found me exactly what I wanted. I would highly recommend him as well as the whole Lithia Springfield. exactly what I wanted. I would highly recommend him as well as the whole Lithia Springfield. More

Keith made the entire Lithia Toyota team made the car-buying process very easy. I got a below KBB price on a certified 4Runner, and they even filled up the gas tank as an added bonus. Definitely will car-buying process very easy. I got a below KBB price on a certified 4Runner, and they even filled up the gas tank as an added bonus. Definitely will recommend them to family and friends. Hands down better customer service than I have received at other dealerships in Eugene. More