Lithia Toyota of Springfield

Thank you for your thorough service. Very friendly and prompt customer service. I look forward to my next maintenance. Very friendly and prompt customer service. I look forward to my next maintenance. More

Ever since we first bought our Sienna we have always felt taken care of here. taken care of here. More

No pressure, easy to work with. Will was great and we will look for him next purchase. Will was great and we will look for him next purchase. More

I would have appreciated being kept informed early that there was a problem in doing the service I was scheduled for. I had an appointment for an oil change and coolant flush at 11 am. I was told 2 1/2 ho there was a problem in doing the service I was scheduled for. I had an appointment for an oil change and coolant flush at 11 am. I was told 2 1/2 hours. I drove an hour to get there for my appointment. When I got there I also told the tech that my warning light was on. About 2 and a half hours later (about 1:30) I walked into the office and asked for an update. I was told that they had changed the oil but they still needed a tech to check the codes on the warning light (as it was not for an oil change but for something to do with the engine) and it would now be until about 3:00. In walking around trying to pass the time I noticed my car sitting in the parking lot. I again went into the service lobby at about 2:00 to inquire as to why. A person called out and apparently they did not have a bay available and the tech had to go to the parking lot and check the codes. At about 2:30 the tech came in to tell me it was a part needed related to the cooling system so they were unable to do yhe coolant flush and would let me know when the part came in. In my opinion, after over 2 hours I should not have had to ask for updates. I should have been contacted with them as I was waiting. Also, had I known early on that there were issues around doing the coolant flush I might have asked them if it were possible or not to to do something else from the list I was given of maintenance it was due for, while waiting for news and for them to complete the engine code check and ordering the coolant part. Also, I was not provided info on how long until the part might be expected. I drove from Florence to Springfield that day. I understand why the coolant flush could not be completed and why the part had to br ordered. I did not think it was great customer service that after 2 hours of waiting I had to seek out an update, rather than being contacted with one. And, had it been possible to do something else on the car in the meantime, I likely would have requested that option since it is s drive for me from Florence. I am looking forward to hearing when the ordered part might likely come in. More

Blake and Tim are the best adc / support, you want these guys on your team. Very appreciative of the carry and upgrading me to a "Platinum" Tundra. guys on your team. Very appreciative of the carry and upgrading me to a "Platinum" Tundra. More

The people are great and caring and made our car shopping experience the best we’ve ever had. I will definitely recommend them to everyone I come in contact with 😊 experience the best we’ve ever had. I will definitely recommend them to everyone I come in contact with 😊 More

My other car needed too many repairs. I went to the used car lot looking for a 4-door Tacoma truck. They had a few in stock. Will was so courteous, kind, friendly and patient while I test I went to the used car lot looking for a 4-door Tacoma truck. They had a few in stock. Will was so courteous, kind, friendly and patient while I tested a couple trucks. I decided on one, a 2021 model. He walked me through the purchasing steps, and didn’t rush me. I have purchased a couple of trucks from the Springfield, OR. Dealership. The repair and oil change services are excellent also. Thank you Will! More

The staff are kind and professional and they provide excellent service. I have not had any issues or problems. excellent service. I have not had any issues or problems. More

Car was packed for a trip and wouldn't start. ..electric brake system warning. Ken at Lithia helped to diagnose a possible solution. Once jump started...it was the battery. We headed to Lithia and ..electric brake system warning. Ken at Lithia helped to diagnose a possible solution. Once jump started...it was the battery. We headed to Lithia and once there Ken met us and got the new battery installed in 15 minutes or so. We headed out directly on our trip. Really superior customer service! More

Very professional and pleasant to deal with. Much better than having to deal with Kendall. Much better than having to deal with Kendall. More