Lithia Toyota of Springfield

BEWARE - Bought a brand new car that broke down in a day BEWARE of this dealer.. Bought a brand new Avalon Hybrid that broke down in the first 24 hours after purchase. Looks like they do not perform the pre BEWARE of this dealer.. Bought a brand new Avalon Hybrid that broke down in the first 24 hours after purchase. Looks like they do not perform the pre purchase inspection of their new cars. This is normally done in other Toyota dealerships. I bought an Avalon Hybrid Limited from Lithia Sprigfield this week. Process of buying was good. The general manager seemed like a nice guy and we ended up driving out with a new Avalon Hybrid in less then 3 hours. So why was this such a bad experience?? Well.. we had to drive back home to Portland from the dealership for about 100 miles. The dealer who were in such a hurry to make the deal happen did not even perform a preliminary pre-purchase inspection on the car. Next morning, my wife tries to open the doors next morning and it is not responding. We called AAA to jumped the batteries and took the car to a nearby Toyota service center. After performing an over night charge and full diagnostics, it was found that the battery on the hybrid was dead. The Lithia dealer had seen this problem when we were making the purchase but decided to let us (customers) take the risk by just zapping the batteries so that it leaves their premises and breaks down else where. So Beware of this dealer EVEN if you are buying a new vehicle (my Avalon had driven just 10 miles when I bought it).. I heard that this was a case lot rot. So I will have to now deal with other issues like flattening of tires, rusting of the rotters, etc.. as and when they get uncovered. Peace of mind of buy a new 40000+ $ Toyota is gone and we have to now live with all the issues with this car. More

No thanks. Way overpriced on their used vehicle selection. Tony the used car "manager" likes to add on about $3-4000 over book. Example? They have a 2003 Ford Way overpriced on their used vehicle selection. Tony the used car "manager" likes to add on about $3-4000 over book. Example? They have a 2003 Ford Ranger extended cab, V6, 2 wheel drive 2 door pickup. It has a large dent down the right side of the bed and a lot of deep scratches all over it. The interior had multiple burn marks from the previous owner who smoked and the interior of the arm rest was melted by something that had spilled in there at one time and the passenger side door lock did not work. The rear underside of the truck had been recently spray painted black (probably to hide rust) and they also installed rubber door / fender guards that weren't even straight. I looked on Kelly blue book and edmonds.com and searched for this exact vehicle and found that the same truck in EXCELLENT condition was a max 6995. The fair market price for this area was at $5200. Given all that was wrong with this truck I offered $3995. I think that was fair and MIGHT have even gone up to 4500 if Tony didn't come out and open his mouth. He told me the truck had a retail value of $7000 and my offer was ridiculous. So why then do I ask does the sign on the truck say the retail is $13,000 (yeah I know, joke right?) and because you are shopping at Lithia they will give a $3000 "discount" making it $10,000? He then got really defensive when I asked to see where he was getting his numbers from because they don't match mine. Then he told me to just go elsewhere and made a big show in front of the other customers and employees. Look it up yourself people. Lithia is no one I would consider to buy a used car from (or any car that is). Not with guys like Tony at the helm anyways. Hope this finds its way to the big man's desk. More

An Excellent Experience with Lithia Toyota Buying a used car can be somewhat of a daunting process. Lithia Toyota of Springfield was by far the most friendly and respectful dealership that we v Buying a used car can be somewhat of a daunting process. Lithia Toyota of Springfield was by far the most friendly and respectful dealership that we visited. As a young college student, and as a woman, I felt that other dealerships took advantage of my inexperience with car dealerships. Eric allowed us to test drive many vehicles without the pressure of making a purchase that day. He was very knowledgeable about all of the different vehicles I was interested in. When he didn't know the answer to a question, he was very willing to look up information and offer more relevant information. Eric remember my name upon each visit and what type of car I was interested in. Lithia Toyota was very flexible on allowing us to test drive the car for longer periods of time, something that we highly valued. When it came time to purchase a vehicle, they were very fair regarding price. I am also a Springfield resident and value keeping business local. Overall, I valued the friendly employees and feeling of respect at Lithia Toyota. I would recommend this dealership to friends and family. More

AWESOME Steven Presley greeted me and was very patient allowing me to make up my own mind about how I felt and what I liked about each vehicle that I had test Steven Presley greeted me and was very patient allowing me to make up my own mind about how I felt and what I liked about each vehicle that I had test driven. When I found something I liked he introduced me to the rest of his team. He had positive things to say about each co worker leaving me with a feeling of confidence in all of them. Steven was very accommodating without being pushy. By the time I drove off with my new Tacoma I felt like I had become a part of a close knit family. More

Review I was looking for my first car and I came to Lithia looking for affordable prices. Sol showed me a perfect 2012 Toyota Corolla at an affordable price! I was looking for my first car and I came to Lithia looking for affordable prices. Sol showed me a perfect 2012 Toyota Corolla at an affordable price! Being a college student I was excited to buy my first car at a great price. The customer service was beyond satisfying! More

It was a great car-buying experience! No pressure and I came out with exactly what I wanted. Having been a Lithia customer in the past I can also commend their service department as well. With the way th came out with exactly what I wanted. Having been a Lithia customer in the past I can also commend their service department as well. With the way they treated me buying this car and the way they have treated me in the past in the service department, they have a customer for life! I highly recommend Lithia and Eric Edgar. More

They were very helpful. They got us the payment we wanted and the car I wanted. I would definatly go back I the future for a purchase again. and the car I wanted. I would definatly go back I the future for a purchase again. More

Awesome customer service. They got me the car I wanted at the price I wanted. It was fast and easy. I could never ask for better people to get me into a car at the price I wanted. It was fast and easy. I could never ask for better people to get me into a car More

I inquired about a PreRunner via internet request. I promptly received an email back regarding my query and a price quote. I asked about a couple items on the quote and Oliver promptly sent back the an promptly received an email back regarding my query and a price quote. I asked about a couple items on the quote and Oliver promptly sent back the answers. I scheduled a time to come down and test drive and get an offer on my trade in. I received a fair offer and price and came to an accord. The experience was professional, friendly and I would recommend to my friends. A work associate purchased a vehicle here last fall and recommended them. I was very pleased with the ease of purchase, speed of the vehicle prep and the financing transaction. Thanks Oliver and Lithia! More

I have given Toyota Lithia of Springfield a rating of 5 stars because they really are helping to boost the economic state of Oregon. They do this by helping those who are at disadvantages get into excel stars because they really are helping to boost the economic state of Oregon. They do this by helping those who are at disadvantages get into excellent running cars. By doing this it helps others like me to improve the overall quality of our life as well as our job performance. Justin is an excellent sales person who takes a humble approach to his customers who is not just trying to sell but also help others. I got a sense of humanity from all the workers there. I will do business with them from here on out and I recommend to the public to do the same! Side note: The Scion IQ 2013 is a great vehicle for the minimalist : ) *Cheers! Jen More