Lithia Toyota of Springfield

Terrific Customer Service Keith went well above and beyond expectations in my search for a new 2016 Toyota Tacoma. While searching for a very unique configuration, Keith has c Keith went well above and beyond expectations in my search for a new 2016 Toyota Tacoma. While searching for a very unique configuration, Keith has consistently provided updates on substantially similar versions, both at Lithia Toyota and elsewhere. He tried to negotiate dealer trades and notified me even when there were no updates just to keep me in the loop. Additionally, Keith let me know where any of the vehicles were that he was not able to obtain so that I could contact any of those dealerships directly. I can't say enough for his customer service. More

Thank you Keith, Mark and Harold This was the second car I bought from Lithia Toyota in Springfield. Both of the dealers I worked with were at the dealership in 2010 when I bought my This was the second car I bought from Lithia Toyota in Springfield. Both of the dealers I worked with were at the dealership in 2010 when I bought my first car from Lithia. That in and of itself is notable. The negotiations were fair, efficient and they offered the best price on the car I wanted. Once we agreed, all customer service and communication was first rate. No hard sells on expensive extras. They respected what I wanted and did everything in their power to meet my needs with the highest efficiency. I want to especially note Keith Moreck for his friendly and professional service and his extraordinary friendliness and communication (every text or e-mail was responded to in minutes--even after hours). I've never bought a car so easily and pleasantly. Appreciate Mark Aggson for getting me the best price on my Rav4 hybrid in town and the team of Mark, Keith and Harold for working so well for me and ensuring I had a 100% satisfactory customer experience. More

Thankful! December 31, 2015 December 31, 2015 To whom it may Concern, December 31, 2016 My name is Sherri Brooks. I recently leased a 2016 Toyota Corolla with Lithia Toyota of Springfield. I'm a single female and have recently moved from Vermont. I went to Lithia by myself. This was my first time working with a dealership. I need to mention that I was very nervous and a little scared. The person who assisted me in acquiring a vehicle was Steven Presley. Steven answered all the questions that I had and the things I didn't understand he stuck with me till I did. I felt very comfortable and well informed with him during this process. He took his time with me and was very patient with my lack of knowledge on something's. Steven took very good care of me as a patron. I am thankful he was my salesperson! I love leasing my new 2016 Toyota Corolla! Sincerely, Sherri Brooks More

We love our RAV4 ! Eric is a highly professional guy who took the time to help us see the value and quality of th 2016 RAV 4 we purchased. Great experience and the whole Eric is a highly professional guy who took the time to help us see the value and quality of th 2016 RAV 4 we purchased. Great experience and the whole crew at Lithia Toyota was outstanding. We recommend highly! More

Keith Moreck is the GREATEST sales rep ever! I was looking for a Certified 2014 Highlander Hybrid and Lithia had one that I was interested in. Unfortunately, it sold before I was able to get it, I was looking for a Certified 2014 Highlander Hybrid and Lithia had one that I was interested in. Unfortunately, it sold before I was able to get it, but Keith was EXTREMELY helpful in my car search to find another one within 500 miles - even though he wouldn't receive any commission for the sale. He went above and beyond the call of duty to assist me in my search for a new car. Thank you Lithia Toyota! I recommend Keith absolutely! More

The only way to buy a new Toyota. After watching every video on the internet about the new Tacoma we thought maybe it was time to upgrade my truck. During a quick trip to town for After watching every video on the internet about the new Tacoma we thought maybe it was time to upgrade my truck. During a quick trip to town for supplies for a DIY project at home we decided to drive by our local dealer in Douglas County. I guess DIY clothing is not what to wear when stopping to look at a new truck. When I asked to take one for a test drive it was obvious we were not worthy of a new truck. I was told it didn't have any gas in it. I was reminded several times how expensive these trucks were and the final straw was when they wanted to do a credit check before I could take it for a drive..... At home I did a quick internet check of Oregon and made a call to Keith at Springfield Toyota. He was honest and told us they were basically sold out and we would have to wait. I thought this was so much better than trying to sell us one in a different color or with different options. Keith kept in touch with us the entire time we waited as our new Tacoma was being built sending updates along the way as he got them. When the big day came we could not have been more excited or treated better than we were by Keith and the team at Springfield Toyota. On the window of my new truck was a little sign, 54 days :) That made me very happy because it showed that he knew how long we had waited and how excited we were to get it. After all the paperwork was done I told the story of what had happened at the other dealer and they couldn't believe that in this day and age people still act like that. You can't judge a book by the cover for sure because we were in and out of the dealer with my new truck in under an hour with no surprises and a absolute great interest rate with no cash out of my pocket. I couldn't be happier and I can honestly say we will buy our next car from Keith for sure. From emails to text messages to phone calls he will answer them all and treat you with respect the entire time. Thank you for making car buying a truly stress free experience. More

Superior Purchasing Experiences Recently purchased a new Avalon for my wife. Bend Oregon did not have the specific color, so headed to the Springfield dealership. What a wonderful Recently purchased a new Avalon for my wife. Bend Oregon did not have the specific color, so headed to the Springfield dealership. What a wonderful buying experience. We negotiated a price before arriving and the vehicle was sitting there ready to drive off. Eric Wrightington was beyond professional. As a retired senior military officer (Navy SEAL), I do not give out compliments easily. I was so pleased that when my Jeep Grand Cherokee continued to have electical problems (two recalls, towed to dealership three times over past six months), I called Erik and we once again negotiated a deal over the phone and drove to Springfield to pick-up my new 2016 4Runner Trail edition. They provided me on both occasions vehicles at a reasonable price and most importantly no hassles.....none, nada. More

Ron was great!!! He was helpful in every aspect of picking out and learning about a new vehicle at last two purchases. First an Avalon Hybrid than a Rav4... After dri He was helpful in every aspect of picking out and learning about a new vehicle at last two purchases. First an Avalon Hybrid than a Rav4... After driving a Prius, Camry and Hylander in addition to Avalon and 2 different Ravs!!! Talk about patience... More

Fun trip to Toyota! Meant to just "look" at cars: Went for a Ride in a Rav4, everyone there was so helpful and "fun" I ended up with the car I drove. Love my new Toyota! Have owned 5 (at least) T Went for a Ride in a Rav4, everyone there was so helpful and "fun" I ended up with the car I drove. Love my new Toyota! Have owned 5 (at least) Toyotas and loved each one! Appreciated the interest they all showed me in learning my new car with all the "bells and whistles" Eric, Keith, Steve and whoever I forgot were most helpful and patient. Thank you to all of them for making me feel so welcome! Rosemarie Gaber More

Toyota experance My wife and I went in for a new car and found what we wanted and Ron was very easy to talk to and no pressure to buy,We are very happy with the new Pr My wife and I went in for a new car and found what we wanted and Ron was very easy to talk to and no pressure to buy,We are very happy with the new Prius,we will go again if we need another. Employee dealt with Ron C. More