Lithia Toyota of Springfield

Easy Purchase of preowned vehicle I found a car that looked interesting on car gurus.com. I called to test drive it. Even though it was a Saturday, and very busy, Keith was very attent I found a car that looked interesting on car gurus.com. I called to test drive it. Even though it was a Saturday, and very busy, Keith was very attentive and helpful. I ended up buying the car the next day. I appreciated the good customer service. It was a very easy transaction, and I now have a great car. More

OK buying process but subpar after they get your $$ Lots of cars on the lot. My purchase experience was pretty smooth. A little back and forth about pricing and finalized everything in about an hour a Lots of cars on the lot. My purchase experience was pretty smooth. A little back and forth about pricing and finalized everything in about an hour and a half. Disappointed in their customer service and being forthcoming, though. Vehicle only came with 1 key, which would normally be acceptable, but the key was the valet key and not a master key. With a valet key you cannot lock/unlock the glove box or program new keys for the vehicle, and any other key made off of the valet key would be the same. We were never told this during the buying process otherwise we would have negotiated the price for additional keys, and when we confronted the dealership about it a few days later they couldn't care less. They already had my money. So instead we went some place else, explained the situation and they gave me a great deal and remedied the situation. I understand it's not realistic to make sets of keys for every car on the lot, but you'd think at least providing 1 master key or being forthcoming about it during the buying process would be the most ethical thing to do. More

Best used car purchase I've ever experienced! After spending a few months driving countless hatchbacks, my girlfriend knew she wanted a Subaru Impreza hatchback. Only the very base models were wit After spending a few months driving countless hatchbacks, my girlfriend knew she wanted a Subaru Impreza hatchback. Only the very base models were within her budget when buying new, but used Impreza's hold their value so well we never found a good deal on a used Impreza. Just days before we were going to settle for a slightly out-of-budget new Impreza, I came across a great deal on a 2014 Subaru Impreza on Auto Trader, which happened to be located at Lithia Toyota in Springfield. I submitted a request for more information, making sure it was available and Keith Moreck called me back very quickly to confirm it was available. I went to the dealership that evening to check out the car. I arrived earlier than my girlfriend did and Keith spent the time with me going over the vehicle without trying to push it or any Toyota's on me (i was at a Toyota dealership after all). Once my girlfriend arrived, we took it for a test drive and she could tell it was the right car for her. It was already near closing time, and we spent some time "heming and hawing" on whether to work out a deal that night or wait until the weekend, and Keith wasn't pushy or impatient at all. In fact, he was understanding and helpful during the negotiating phase, when we were trying to make sure the vehicle would be within my girlfriends budget. Once we decided on a purchase price, it was a very short wait to go back and work with Harold McDonald on the paperwork. He was quick, friendly, and efficient. He offered the products and services he needed to offer, explained them in detail, and explained why or why my girlfriend might need any of them. Whether we accepted or declined any of the additional services, his demeanor was always jovial and entertaining. We took delivery of the vehicle that night, and the process couldn't have been easier. After a mechanic gave the vehicle an inspection today, they determined it was a very clean car and only needed an alignment. While this isn't covered under the Lithia Used Car warranty, they offered to do it free of charge. Keith and Harold made the purchase process fast, friendly, and easy. Thank you! More

Overall, a very good experience. I have horrible credit and had been told no by several lots in town. I searched online and Don Hogan called me. I was skeptical, and felt like it was I have horrible credit and had been told no by several lots in town. I searched online and Don Hogan called me. I was skeptical, and felt like it was pretty hopeless, so I ignored him for a couple of weeks. Well, I finally went in and was approved for a "new to me" car. He bent over backwards to get me into a vehicle that I could afford and the staff was very nice too. After I got it home, I realized some things weren't working right and it needed to be detailed. Made an appointment and dropped my car off. They gave me a nice car to use while mine was in the shop. Tllhe service department was amazing as well. More

Delightful experience! Would like to give thanks to Jermey (sales) who was very professional, kind, understanding, honest, and honorable for he KEPT HIS PROMISES. Jermey was Would like to give thanks to Jermey (sales) who was very professional, kind, understanding, honest, and honorable for he KEPT HIS PROMISES. Jermey was patient, calm, and very personable. My anxiety and stress was quite apparent and Jermey's manner was therapeutic which enabled me to choose a vehicle that I was excited about as well as the ability to ask appropriate questions needed for such a purchase. Much appreciation to him for that week had been very taxing for me. Jermey treated me as we should all try and treat one another... Thank you Jermey! You're pretty cool! Love my Jeep! More

Liked working with Hamad Al-Meliky We had a comfortable and not over pushy sales experience when buying our car from Hamad today. I do not like to work with and will not buy a car from We had a comfortable and not over pushy sales experience when buying our car from Hamad today. I do not like to work with and will not buy a car from an over pushy, fake salesperson. When the other salesman didn't show up to meet us, Hamad offered to help us out and was not the typical over pushy 'used car salesman' that we are used to encountering, which made the whole buying experience way more pleasant. I would definitely recommend him to friends looking to buy a car in the future. He really seemed like he had our best interest in mind when helping us. The only complaint I had was that the car only came with one key and to order another one, it costs $290, which is ridiculous. Even though it is a used car, I feel like the dealership could help supply a spare key. More

Great experience Jeremy and Keith were both excellent to work with. They made it easy to buy the car. They even brought if home for me, since I had a vehicle with me Jeremy and Keith were both excellent to work with. They made it easy to buy the car. They even brought if home for me, since I had a vehicle with me. More

Absolutely amazing experience! The people at Lithia Toyota are great,very friendly, informative, and get things done quickly. They are always available to answer any questions that The people at Lithia Toyota are great,very friendly, informative, and get things done quickly. They are always available to answer any questions that may come up after you leave with your new car. I really love going there, and will continue to go there for any of my car needs. More

Well taken care of. Bought used car. Called ahead and talked about what i was looking for. They hada car ready for us to test drive and paperwork fairly well organized Bought used car. Called ahead and talked about what i was looking for. They hada car ready for us to test drive and paperwork fairly well organized More

Excellent Don was excellent and friendly and made us feel like we were family he was encouraging and made us feel positive and kept on top of the bank to get be Don was excellent and friendly and made us feel like we were family he was encouraging and made us feel positive and kept on top of the bank to get best option for us More