Lithia Toyota of Springfield

Summary of my experience in buying my new car The only complaint I have about the experience is that my salesman did NOT adequately explain the workings of the car to me. I still do not know how The only complaint I have about the experience is that my salesman did NOT adequately explain the workings of the car to me. I still do not know how to do some things. I did not get a chance to go over the car in detail on the insides. For example: I did NOT realize that it did not have as much internal storage space as my former Prius's had. That might have been a show stopper for me, had I realized it. But I did not know it until AFTER the purchase and when I was putting things in the car. But that is apparently the design of this model. Caroll Monroe More

They Made It Easy! Lithia Toyota of Springfield has a motto, “We make it easy!”. Our experience of buying a new vehicle from Lithia completely lived up to that claim. Lithia Toyota of Springfield has a motto, “We make it easy!”. Our experience of buying a new vehicle from Lithia completely lived up to that claim. Internet Sales Manager Keith was always prompt and complete in responding to our e-mailed questions. When we visited the dealership, Sales and Leasing Consultant, Hamad, was knowledgeable, patient and thorough in explaining features of the car and answering our questions. When it came time to close, Keith was willing to compete with offers from other dealers and we quickly agreed to a fair price. Love the car (RAV4 Hybrid XLE), and found the entire process of purchasing from Lithia fully satisfactory. After researching our purchase for over a month, including visiting several dealers, as well as communicating with a half dozen more, Lithia stands out as the place we would send a friend to buy a car. More

Very helpful Keith was very helpful and understanding to my situation. He did everything he could to get me into the car I’m in now and I couldn’t thank him enough Keith was very helpful and understanding to my situation. He did everything he could to get me into the car I’m in now and I couldn’t thank him enough. I would highly recommend this dealership. More

Keith gets back to me immediately- great service! When I bought my first Highlander from Keith he was in constant contact to help me find a car. He was always available and returned calls, emails so q When I bought my first Highlander from Keith he was in constant contact to help me find a car. He was always available and returned calls, emails so quickly. I shopped other dealers from Eugene and Salem and never talked to the same salesperson twice at any of them. So when my new Highlander was totaled this month I contacted Keith again. He provided me with another Highlander very quickly and I am a happy customer. More

Great customer service with knowledgeable staff. Super helpful staff who knew what they were doing. Found what I was looking for and the process was quick and simple, not as stressful as I thought it Super helpful staff who knew what they were doing. Found what I was looking for and the process was quick and simple, not as stressful as I thought it would be. More

Could not have been any better Chris Vann was great, Good personality, Responded my email, Could not ask for anyone better. Nice showroom, Good price. Thought Kendell was good, but Chris Vann was great, Good personality, Responded my email, Could not ask for anyone better. Nice showroom, Good price. Thought Kendell was good, but LITHIA was nicer. More

Great experience! I recently decided to trade my 2015 4Runner for a new 2019 4Runner and couldn't be happier with my experience. I worked with Sales Representative Ryan I recently decided to trade my 2015 4Runner for a new 2019 4Runner and couldn't be happier with my experience. I worked with Sales Representative Ryan Rabern, Sales Manager Mark Aggson & Finance Manager Jon Timmons. I told them exactly what I was looking for and my monthly payment needs. 3 hours later was driving off the lot with a new 4Runner, fully covered with an extended warranty and gap insurance WITHOUT going over my requested monthly payment! And it was exactly what I had asked for exterior color, interior color, options, the whole package! No pressure just great information and helpful tips to make sure I made the most educated decision possible. I have also dealt with Ken Anderson in the service department on many occasions and I have never found a more attentive and helpful service technician. Needless to say I will not take my business elsewhere, Lithia Toyota has earned a lifetime customer and I will be sending all my friends and family their way! More

New Tundra!! I've been communicating through email with a few dealerships while looking for a new truck and Keith was by far the best!! Quick responses and great c I've been communicating through email with a few dealerships while looking for a new truck and Keith was by far the best!! Quick responses and great communication. I asked a ton of questions and would typically get a response within an hour. No pressure, honesty and great pricing! Other dealerships wouldn't even respond when I gave them the pricing I was looking for. Also, very knowledgable about all the the options and getting me set up in the truck when I picked it up. Great job!!! More

Easy process and friendly staff I had recently bought from another Dealer and can say this was a better experience. Straight forward deal, low pressure, and a reasonably quick proces I had recently bought from another Dealer and can say this was a better experience. Straight forward deal, low pressure, and a reasonably quick process. More

Great experience! Keith was patient, honest and knowledgeable. This was my first car buying experience, so I appreciated his thoroughness in explaining things to me. I Keith was patient, honest and knowledgeable. This was my first car buying experience, so I appreciated his thoroughness in explaining things to me. I had a wonderful experience and drove off with a great car! More