Lithia Toyota of Redding - Service Center

Couldn't be more grateful When I noticed the mysterious noise coming from my car I'll be honest, the last place I wanted to take it to was the dealership because I was afraid I When I noticed the mysterious noise coming from my car I'll be honest, the last place I wanted to take it to was the dealership because I was afraid I would be overcharged for something I didn't really need done. I even looked into an "honest" local mechanic recommended by a friend to compare prices, but ended up being ignored and forgotten about and never received a call back from them. Not to sound cliche, but I'm really glad I didn't! When I dropped my car off at 830 am, I was given a quote from Mark for 3 hours worth of work and was already worried about the quote, but was told it probably wouldn't take that long and was an overshot basically. Well 3 and a half hours went by and I still hadn't heard anything so I called and found out that Nick, one of their best mechanics, was having a hard time pinpointing the problem and was asked if I could come and take a test drive to see if we were hearing the same noise. When I got there, Nick was working on some things that he thought might be contributing to the issue, then we took it for a drive. Of course, the noise was no longer there, as mysterious noises usually aren't, but Nick reassured me he didn't find anything alarming that I should worry about. Except for a way overdue oil change. He set me up to get that done and at about 2 pm I was given my invoice. I was told I was way over my quote, but an exact amount was unclear at the time and was asked if could pay over the phone. I can't speak for everyone, but I think most people would be irritated about not getting their car back in the expected amount of time and not knowing how much they would be in debt for a silly mysterious noise. But after speaking with Nick and reading over my extensive invoice, it was obvious that he had clearly gone way above and beyond to figure this thing out. Even if the noise came back, I was confident in his work and didn't even care how much it was going to cost me. However, when I did receive the phone call to pay, I thought I was going to cry. I was not overcharged one single bit. I wish there was more I could do to show my gratitude other than writing this review, but I definitely want Nick to be recognized for being so relentless and thorough and this location for being the most honest, kind, and professional dealership I've ever encountered. I always get my oil changed here (the lube staff is also always incredibly kind and helpful), but now there is no doubt I will always come here for any of my car needs. More

We love our Prius Plug-In! Just stopped in to Lithia Toyota Service to have a maintenance check-up on our wonderful Prius Plug-In. The service department is great-just dropped o Just stopped in to Lithia Toyota Service to have a maintenance check-up on our wonderful Prius Plug-In. The service department is great-just dropped off the car in the morning and it was waiting for us when we came by at lunchtime. More

Speedy Service In spite of a full waiting room and construction issues, my repair and service was completed within the stated time. The employees were helpful and c In spite of a full waiting room and construction issues, my repair and service was completed within the stated time. The employees were helpful and courteous. More

We were on a trip and our Prius stopped as we entered the freeway south of Redding. We had to be towed to Redding and were very pleased with the service we received. Mark made arrangements for a qualified freeway south of Redding. We had to be towed to Redding and were very pleased with the service we received. Mark made arrangements for a qualified mechanic to look at our car and the mechanic worked to find the problem. It wasn't possible to totally resolve the issue, but Mark kept us informed of the mechanic's progress and carefully explained what he was checking. In the end, he provided us with the resources to avoid another similar problem and carefully explained what we should do. We were very satisfied with the way Mark handled the situation and the way he worked with us in a very difficult situation. We finished our trip without additional difficulties thanks to the attention we received at Lithia Toyota of Redding. More