Lithia Toyota of Redding - Service Center

Great service! I took my car in foir an oil change. The waiting room was busy (I guess everyone else had decided to take their car in that day), but the gentleman wh I took my car in foir an oil change. The waiting room was busy (I guess everyone else had decided to take their car in that day), but the gentleman who helped me, David Vang, made me feel like I was the only one in the room! He also gave me a discount on the service when I showed him an email I had received from Lithia with an offer for a discounted oil change. Great service! More

Fast and courteous Lithia Toyota is always fast and courteous in their service of our Prius. I always appreciate the ride home from Lloyd as well! My vehicle is always Lithia Toyota is always fast and courteous in their service of our Prius. I always appreciate the ride home from Lloyd as well! My vehicle is always finished when promised and I love that! More

Friendly, helpful service advisor The temporary quarters didn't seem to be a problem. I pulled up to the service location, and was greeted right away by a young lady service advisor. S The temporary quarters didn't seem to be a problem. I pulled up to the service location, and was greeted right away by a young lady service advisor. She knew exactly what was needed after a very brief discussion. And she recognized I have some mobility limitations. She was very nice in helping me select a free donut and coffee, She held the door to the waiting room, helped me to a seat. When the car was ready, she brought the paperwork to me for review, then helped me out to the car. I was very impressed with her professionalism and concern. Five stars!! More

Special treatment Good communication. Short wait time. Very professional and super friendly. I will recommend to everyone. Donut and fruit and coffee were great too. Th Good communication. Short wait time. Very professional and super friendly. I will recommend to everyone. Donut and fruit and coffee were great too. Thank you. More

Employee attitude is great ! I enjoy working with all your I bring both of my Toyota vehicles to Lithia Redding for all service work. I have had excellent results with all service work done. Looking forward I bring both of my Toyota vehicles to Lithia Redding for all service work. I have had excellent results with all service work done. Looking forward to construction completion! More

Friendly and timely repair We had a great service experience. Lithia Toyota gave us a stress free experience with lots of communication and quick service. Nice and honest servic We had a great service experience. Lithia Toyota gave us a stress free experience with lots of communication and quick service. Nice and honest service people as well. Easy to deal with. More

great friendly , very helpful, very pleasant experience for something I didn't want to be bothered with. Always a nice experience when I go to Lithia friendly , very helpful, very pleasant experience for something I didn't want to be bothered with. Always a nice experience when I go to Lithia More

Elders treated very poorly Aug 29 at 4:40 PM The trouble started on Saturday, August 1,2015. I tried to start my Prius and it wouldn't start. My son also tried to start i Aug 29 at 4:40 PM The trouble started on Saturday, August 1,2015. I tried to start my Prius and it wouldn't start. My son also tried to start it and failed. Then I called AAA for a tow. The Tow Truck Driver tried to start the Prius and failed. We pushed the Prius out of the garage to have it towed The tow Truck Driver then started the Prius. I asked him what he did differently to make it start and he said he didn't know. I drove the Car to Lithia Toyota of Redding and tried to explain the problem. The Customer Service Representative did not process papers for technical assistance to assess the problem. Instead he told me, the customer, it was my fault because I stepped on the Parking Brake to start the car. He couldn't know that. It was diagnosis by conjecture and he turned out to be wrong. He went into a long diatribe about my being too old to drive. He made the "Friendly, Helpful Customer Service" an oxymoron. When have the Customer Service Reps become experts on Prius problems and customer driving capabilities, instead of remaining within their Job Description? When did they start stereotyping the elderly customer? More

Friendly helpful and took care of us the staff even while having to work around the construction going on they made it easy to get in and out for service and were courteous the staff even while having to work around the construction going on they made it easy to get in and out for service and were courteous More

My vist Even with all the construction things went very well with my visit and I was very pleased. The work was done in a timely manner and I was notified wh Even with all the construction things went very well with my visit and I was very pleased. The work was done in a timely manner and I was notified when it was completed. David Vang was helpful, polite and very knowledgeable. More