Lithia Toyota of Redding - Service Center

Poor Customer Service I bought a 2015 Toyota Camry from Lithia Toyota of Redding two months ago. Last week I noticed mold on the inside of the plastic shield that protects I bought a 2015 Toyota Camry from Lithia Toyota of Redding two months ago. Last week I noticed mold on the inside of the plastic shield that protects the speedometer and other components. When I brought it into auto repair, Bruce told me that it was a cleaner that I used and said it is rough on the outside (it's not, at all). He stated that his manager, Bruce, is only in Mondays and needs to approve it before any work can be done. Not only did he not offer to set up an appointment, he was rude, condescending, and blamed the issue on a cleaning supply (I haven't cleaned it with anything). Needless to say, if you have an issue with mold, in your brand new car, don't take it on a day that Bruce is working. If I'd have known that the customer service was so poor, I would have thought twice about buying a new car from this company. More

excellent in every way. People were good. price was fair. ride to office was good. I enjoyed coffee and donuts! Mark Hunt is excellent. Thanks! in every way. People were good. price was fair. ride to office was good. I enjoyed coffee and donuts! Mark Hunt is excellent. Thanks! More

40,000 oil change for Prius Even with the difficulties presented by the construction, the staff were friendly and helpful. Their estimate of the time was good, which allowed me Even with the difficulties presented by the construction, the staff were friendly and helpful. Their estimate of the time was good, which allowed me to focus on other things while my car was being serviced. No pressure, and friendly and timely service; who could ask for more. More

Service Advisor I would like to commend Shelby on your excellent service. She was very polite, professional, helpful, has excellent work ethics and went out of her w I would like to commend Shelby on your excellent service. She was very polite, professional, helpful, has excellent work ethics and went out of her way to provide amazing service to me. More

Excellent customer service I went in for a regular maintenance service on 10/28/15 and had the fortune of getting excellent customer service from one of the service advisors Fr I went in for a regular maintenance service on 10/28/15 and had the fortune of getting excellent customer service from one of the service advisors Francisco Martinez-Garcia. This guy had genuine interest and friendly attitude to me, he listened about my car broken turn signal light and dislodged fog light, he even took time away from behind his busy desk, went out with me to my car, assessed the problem, made recommendations, even discussed with me modes of payment, ordered the parts, gave a date to return for the repairs, and on that date the parts were all ready, took in my car and had it fixed in less than the estimated time. But what I totally appreciate about Francisco is his genuine and very friendly concern and a big smile. I hope every time I go in for service here I will meet and be served by Francisco, it is just plain good experience. Thank you Francisco and God bless. Stephen Runyora. More

Time was given when it was going to be completed and it was. Everything was fine. I was given a time to come in, and when the job would be completed and it was done within that time frame. Hopefully the remodeli Everything was fine. I was given a time to come in, and when the job would be completed and it was done within that time frame. Hopefully the remodeling will be done soon so that there will be a real bathroom to use :-) More

side mirror replacement & recall repair I took my Tundra in to replace a mirror ripped off by a Budweiser truck. Joe Funk was excellent in the handling of my repairs. I took my Tundra in to replace a mirror ripped off by a Budweiser truck. Joe Funk was excellent in the handling of my repairs. More

Service to replace timing belt and water pump I bought my car new in 2005 from Lithia Toyota in Redding and have only taken it there for service. I have been very happy with the personnel and se I bought my car new in 2005 from Lithia Toyota in Redding and have only taken it there for service. I have been very happy with the personnel and service provided. More

Outstanding Service! The service department did an excellent job. Bruce Wren was wonderful in explaining and informing us on the service and work that needed to be done. The service department did an excellent job. Bruce Wren was wonderful in explaining and informing us on the service and work that needed to be done. He was extremely helpful and knowledgeable. We appreciate the quality of service we received More

Great service! I took my car in foir an oil change. The waiting room was busy (I guess everyone else had decided to take their car in that day), but the gentleman wh I took my car in foir an oil change. The waiting room was busy (I guess everyone else had decided to take their car in that day), but the gentleman who helped me, David Vang, made me feel like I was the only one in the room! He also gave me a discount on the service when I showed him an email I had received from Lithia with an offer for a discounted oil change. Great service! More