Lithia Toyota of Redding - Service Center

I would recommend this dealership and will use it again for service. I like the free lifetime oil change and I like the way the service department keeps track of when I need maintenance service and notifie for service. I like the free lifetime oil change and I like the way the service department keeps track of when I need maintenance service and notifies me. I don't like how long I had to wait to get a service appointment (over a week) and I don't like how long I have to wait for my car to get worked on when I have a scheduled appointment (2 hours) especially when it was a very simple, basic service that should have taken no more than 30 minutes. More

Service folks are great. Very helpful customer service people. Waiting area is nice, and complimentary shuttle is available. Very helpful customer service people. Waiting area is nice, and complimentary shuttle is available. More

Service was great. The employees are friendly and knowledgeable. They made sure to schedule my appointment out far enough to allow the part I needed to arrive. The serv The employees are friendly and knowledgeable. They made sure to schedule my appointment out far enough to allow the part I needed to arrive. The service clerk that handled my vehicle was able to give me an accurate quote and time frame to completion. I was able to get a ride to work on the shuttle. The driver made sure we disconnected our car keys from our house keys so we aren’t inadvertently locked out. He inquired about when I would need a pickup. More

John Paradiso ensured that my service was completed quickly. I appreciated the integrity and knowledge of the service manager and department when they worked on my car. I live in the Bay Area and hav quickly. I appreciated the integrity and knowledge of the service manager and department when they worked on my car. I live in the Bay Area and have experienced other dealerships with poor and unethical service. I travel to Redding often and will have my car serviced at Lithia whenever possible! 5 Star dealership for sure! More

The writer did a great job. Service was done fast and all was completed correct Service was done fast and all was completed correct More

I took my truck in for new struts, and four new tires. There was a miscommunication my truck did not get worked on. The dealership gave me a loaner car which was great, I went back the next day and my t There was a miscommunication my truck did not get worked on. The dealership gave me a loaner car which was great, I went back the next day and my truck was ready. Despite the early confusion the dealership made it right. I was very satisfied the way everything turned out. I have always found this dealership very good, and would recommend them to anyone. I have purchased two vehicles from them. More

went in for an oil change, with added bearings check. Jay was friendly and timely Jay was friendly and timely More

Great fast service Robert did a great job and reviewed all work done with me. all work done with me. More

Recent changes in policy have made my rating go from a 5 to a 3 because it feel like they are moving away from customer service and getting you what you need and moving toward just trying to get money. No l to a 3 because it feel like they are moving away from customer service and getting you what you need and moving toward just trying to get money. No long allowed to drop off your vehicle like many have been doing for years. I don’t drop it off and expect to jump everyone in line, I’m doing it so I can use my lifetime oil changes and tire rotations. I drop it off knowing that it’s going to be awhile and I’m fine with that. When I picked it up they didn’t go over my paperwork like they used to, didn’t give me any recommendations which I thought they would since it feel like they are just trying to get money. It’s just been and overall lack luster experience the past couple times I have been there. More

I've been a customer of Lithia service for over 10 years and have never been disappointed. They have kept my 22 yr old Lexus running like new, found parts for us, etc. Robert Paradiso goes the extra step to and have never been disappointed. They have kept my 22 yr old Lexus running like new, found parts for us, etc. Robert Paradiso goes the extra step to help us schedule services, track parts for our older car, return calls in a timely fashion and make sure we are satisfied, Lloyd the shuttle driver is good natured, and the guys who check us in are polite, and the waiting area is clean and comfortable. Highly recommend them. More