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Lithia Toyota of Redding - Service Center

Redding, CA

4.6
455 Reviews

455 Reviews of Lithia Toyota of Redding - Service Center

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July 28, 2021

Professional, kind, considerate staff! I never worry about the performance of my vehicle after being serviced by Lithia Toyota. I trust their knowledge and experience. More

by Benbrook
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mary
Jul 29, 2021 -

Lithia Toyota of Redding responded

Thank you for the positive feedback! We are happy to know that you have had good experiences with our Service Department at Lithia Toyota of Redding, and we hope that you will continue to choose us in the future!

July 23, 2021

I haven't recieved service better then you will get from Rob Silva. The guy truly cares about customer service and always takes care of me. Thank you Rob. More

by Chuck E.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Silva
Jul 23, 2021 -

Lithia Toyota of Redding responded

Thank you for sharing your great review, Chuck! We are so happy to learn that you had exceptional customer service during your experience at Lithia Toyota of Redding. Please let us know if there is anything else we can do for you.

July 12, 2021

waited 1 week for appointment..Sat there 2 full days...I went there they never touched or called..3 calls for reason..no response ...lame More

by disrespected
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce MacFarlane
Jul 12, 2021 -

Lithia Toyota of Redding responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your recent experience. Lithia Toyota of Redding always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below?  Best, Matthew Holmes Service Manager matthewholmes@lithia.com (530)223-2600

July 12, 2021

Showed up to the dealer 30 minutes before they opened and the kid checking in the cars tagged cars out of order and had to wait three hours for my oil change. More

by ironcross28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Franklin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Lithia Toyota of Redding responded

Hi, Thank you for bringing this to my attention and sharing this feedback about your service experience. Lithia Toyota of Redding always wants to provide excellent customer care and I would like to learn more about this. Could you please contact me at the information below? Corey Kersten General Sales Manager ckersten@lithia.com 530-722-3838

July 12, 2021

Service Staff is always nice and very informative when it comes to providing details about the job at hand. I think they’re great!!! Whether sales or service.. I don’t need to go anywhere else!!! More

by nanett.shaw
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason was our Service contact! Very nice!, Mark Hunt
Jul 12, 2021 -

Lithia Toyota of Redding responded

Nanett, thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to working with you for years to come at Lithia Toyota of Redding.

July 11, 2021

Great services and friendly! Services were done less than 3 hours! Loves the shuttle van from Toyota to home, home to Toyota Dealership! You guys are fabulous! More

by Roy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Silva
Jul 12, 2021 -

Lithia Toyota of Redding responded

Roy, thank you for taking the time to share your great service review with Rob! It was our pleasure to work with you, and we look forward to working with you in the future.

July 11, 2021

Mary and Jay, both being very knowledgeable as well as cheerful and courteous, turned the navigation of a rather dreaded first time appointment into a positive experience and I will certainly be back for More

by Sequoia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jay, Mary
Jul 12, 2021 -

Lithia Toyota of Redding responded

Hi there, Thank you for your positive review. We are pleased you had a friendly, welcoming and professional experience with our team here at Lithia Toyota of Redding. We are looking forward to assisting you again for any of your automotive needs.

July 06, 2021

When arrived for my appointment for regular service, my car was taken immediately. I only waited 1/2 hour. Staff very friendly and professional. Also answered my questions. More

by Dian96a7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Hamblen
Jul 08, 2021 -

Lithia Toyota of Redding responded

Hi there, Thank you for your positive review. It pleases us to know that our team were friendly and professional whilst assisting you in a timely manner. Thank you for choosing Lithia Toyota of Redding and we look forward to working with you in the future.

July 03, 2021

We we traveling from Central coast CA to Portland, OR when we experience car trouble (brakes, rotor) in Redding. Lithia Toyota said they were backed up for two weeks but made room for us the next day! SO More

by cheekyr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Jul 06, 2021 -

Lithia Toyota of Redding responded

Hi there, Thank you kindly for your positive review. We are thrilled we were able to provide you a helpful and accommodating experience with our service team. We hope you continually have safe travels and we hope to see you again here at Lithia Toyota of Redding.

Jul 06, 2021 -

cheekyr responded

Although I appreciate your response, I sincerely hope you will not see us again at Lithia Toyota since we live in both Santa Cruz, CA and Portland, OR and travel through Redding to those destinations. But it is good to know you are there! :)

June 25, 2021

Booker gave me wrong info. Happy Valley. High Fire. I asked if I needed to remove my evac. stuff. She said no. 6/23/21 got evac call 15 min. after I got home. Had to rearrange disrupted evac supplies so More

by Pat Clarizio
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff. not sure which one. , Bruce MacFarlane
Jun 26, 2021 -

Lithia Toyota of Redding responded

Pat, Thank you for bringing this situation to my attention. I would like to learn more about your time at Lithia Toyota of Redding. Please reach out to me directly at your convenience. Corey Kersten General Sales Manager ckersten@lithia.com 530-722-3838

Jun 26, 2021 -

Pat Clarizio responded

Thank you for call back. What are your hours of convenience. It is a communication problem not a physical service problem.

Jun 26, 2021 -

Pat Clarizio responded

Thank you for call back. What are your hours of convenience. It is a communication problem not a physical service problem.

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