Lithia Toyota of Redding

I went online to get a quote for my trade-in and got a call shortly thereafter, set up an appointment the next day and traded in my old car and get a brand new one at a good price the next day. Easy proce call shortly thereafter, set up an appointment the next day and traded in my old car and get a brand new one at a good price the next day. Easy process! More

The salesperson Trevor Robertson was very kind, knowledgeable and very helpful. If I were looking for another new car I would start with Lithia Toyota. knowledgeable and very helpful. If I were looking for another new car I would start with Lithia Toyota. More

To any potential buyer,I recently purchased a 2019 To any potential buyer, I recently purchased a 2019 Toyota Corolla from Lithia Toyota in Redding California and I would like to share my experience To any potential buyer, I recently purchased a 2019 Toyota Corolla from Lithia Toyota in Redding California and I would like to share my experiences. I reached out to Lithia with my parameters in looking to buy a car for my wife's birthday. (November 14th) I was contacted, in a timely manner, by Trevor Robertson. A day or so later we arrived and from the moment we stepped onto the parking lot, our needs were accommodated very well, down to the very attention in something as simple or as overlooked as the lighting in the lot, the cleanliness of the showroom floor or the available vending machines and children's playroom. There was not a single moment that my family and I did not feel welcomed. Trevor greeted my family and I out front and after a few exchanges in pleasantries, Trevor walked us through three potential cars of our interests. Let me just say that, if you have any interest whatsoever in purchasing a Toyota, and are even the slightest bit hesitant or overwhelmed with the stereotype or cliche of a traditional salesman, take a deep breath, clear what you think you know or have experienced, and give yourself 60 seconds to speak with Trevor Robertson. I have never, in all of my years, made a purchase of anything, let alone a car, where the sales side spoke WITH me, not TO me. Trevor was patient, professional and polite. Being that this was a birthday gift for my wife and a family car with our children's safety in mind, Trevor did not leave a single stone unturned when it came to detailed facts based on the three cars we were considering. I am overly meticulous, so much to the point that it can be annoying. (Like this excessively detailed review, haha) Trevor answered my every concern with relative and useful information regarding the vehicles history, it's condition and his own personal experiences with similar vehicles. At one point he solidified his measure of integrity by saying to us "I'm not interested in putting you in a car that I myself wouldnt drive." I cannot stress the amount of patience and absolutely genuine positivity in Trevor's professional character, even to the point that he worked well over his scheduled hours to help us make a satisfactory purchase. He was courteous to our needs and limitations and we were able to come to an agreement that we could both be happy with. Toyota should consider themselves fortunate to have the capture of his services. After some very detailed research and multiple test drives. My wife picked the car that she wanted and fell in love with her new birthday present. It should also be noted that everyone, and I mean everyone, demonstrated a very healthy code of ethics in respecting covid-19 practices such as face masks and personal distancing at Lithia. Only demonstrating their professionalism further and exceeding our expectations. After meeting with Duane Gazzigli in finance, who also worked well into the late hours with us, Duane demonstrated some critical elements in our purchase regarding the Toyota certified pre-owned warranty and the benefits of gap insurance. I was truly impressed with how confident Duane instilled a sense of humanity in what we were buying, aside of the car itself. I did not feel pressured in any way and was only presented available options and their benefits. I surprisingly felt all the more comfortable with that sense of trustworthiness and reassurance having Duane explain it to me. Duane was very well rounded in how he conducted himself. He made the paperwork portion look easy, the numbers came together beautifully and the finalization process was effortless thanks to his professional abilities in managing the necessary steps. In conclusion, I am confident and thankful in stating that my family's experience with Lithia Toyota Redding was surprisingly pleasant. They even humored us in my request for the Big Bow on the hood of the car for a family picture with our new-to-us Toyota! It was wholeheartedly an unexpected breath of fresh air, especially during this challenging and relatively unpleasant time in 2020, Trevor, Duane and Lithia Toyota in Redding, reminded us that buying a car can still be a very comfortable and unexpectedly fun experience. Allow them the opportunity to serve you and you wont be disappointed. It was a wonderful time, one that my family and I will never forget. Thank you so much and have a great Holiday Season! -Kyle Harden & Family More

Prompt , courteous, professional. Ron knows his business . As far as service goes, Lithia Toyota has it down . Was impressed by the smooth flow of service staff. The mechanic working on my truck actually ca . As far as service goes, Lithia Toyota has it down . Was impressed by the smooth flow of service staff. The mechanic working on my truck actually came face to face to explain something More

Length of time to buy a car needs to be shortened - too much sitting around and waiting. Otherwise great people, great experience, great service overall. much sitting around and waiting. Otherwise great people, great experience, great service overall. More

Sale person is good service and responsibility good communication,reasonable fast service makes good deals good good good this is my first service I have . communication,reasonable fast service makes good deals good good good this is my first service I have . More

Jeff and I made an agreement through text and over the phone. Drove 1 1/2 hours to the dealership and signed the exact deal we made! No nonsense sales, no up sell when I arrived. It was a seamless process phone. Drove 1 1/2 hours to the dealership and signed the exact deal we made! No nonsense sales, no up sell when I arrived. It was a seamless process and I was very appreciative of his honesty! I also love the hat Jeff! Duane in finance was quick and easy. I wouldn’t hesitate to deal with either of these gentlemen again! Good work guys your employer is lucky to have you! More

Great service as usual. I appreciate quality of service that I receive from the service advisors and technicians. The Lithia team has great communication throughout the process as well. Thank you, Lithia T that I receive from the service advisors and technicians. The Lithia team has great communication throughout the process as well. Thank you, Lithia Toyota!! More

Our relationship with the Lithia Toyota service department began at some point after 2005 when we first brought our Sequoia in for service. We had the amazing luck to experience Mark in your servic department began at some point after 2005 when we first brought our Sequoia in for service. We had the amazing luck to experience Mark in your service department. I don’t like car problems and I don’t easily trust what I consider salesmen. I’ve had a couple of dishonest experiences and wondered if, as a woman, I’d ever be treated with sincerity and respect. Mark experienced me in a minor freak out the first time or two I was in and he was very kind and honest and respectful and helpful. His communication with me has been impeccable- he means what he says and that’s everything. And he has remained so every single time we are in. If it weren’t for Mark, we wouldn’t have continued to bring our car in. That said, his efforts with me have made me feel comfortable and I don’t NEED to see Mark every time lol. Francisco (I was sad when he left) and Sal have also been amazing. More

All credit to chad Shaw very helpful Thank you chad Shaw All credit to chad Shaw very helpful Thank you chad Shaw I know he is the best He help us from the beginning all the way to the end 10 stars All credit to chad Shaw very helpful Thank you chad Shaw I know he is the best He help us from the beginning all the way to the end 10 stars More