Lithia Toyota of Redding

I paid $1500 more than I should have, the car was supposed to be detailed before pick up. It was filthy, glue on dash, gum on door runner, spill spots throughout, I received the car in the dark and s supposed to be detailed before pick up. It was filthy, glue on dash, gum on door runner, spill spots throughout, I received the car in the dark and saw all of this the next morning. I had to have my mechanic fix the cigarette lighters as they were not plugged in, half of the interior fuses were missing, and the engine compartment had to be cleaned to remove fire extinguisher fluid left near the battery and at the base of the engine. This caused the battery to have to be disconnected and when reconnected the car ran really rough. The injector ports had to be cleaned and they rest the computer to fix it. My mechanic said someone probably dropped a wrench and sparked a fire near the battery it appears they put it out right away, he removed the melted wire cover and did not see any other damage. I had seen the melted clip next to the battery, and the messy condition of the car when I initially looked over the car. The sales lady said they would have the car detailed. I expected the detaier to fix all the interior issues and to buff and wax the exterior prior to delivery. Wrong assumption and picking the car up in the dark with a long drive home through a snow storm did not help, I was anxious to hit the road and try to beat the storm. I complained and canceled the protection plan. I do not trust their mechanics, detailer, or parts at this point. I was sold a cargo mat that does not fit the car I returned it and they told me no carpet mat was available for the cargo area. I purchased one from Medford Toyota. The only one who appeared honest was the finance guy. However he failed to even try to resolve my issues. I work in retail and unsatisfied customers can kill a business. I expected a free complete detail offer to try and regain my trust, but he just said sorry and claimed to have informed the manager of the dealership. I am VERY DISSATISFIED. I have purchased private party vehicles that were cleaner. I have spent over $800 on repairs to fix the issues with this car and I still need to have it detailed and scotch-guarded, and replace the center console. The car runs good now but I will never purchase another vehicle from this dealership. I have had many Toyota vehicles and I like them. But this is the worst dealership I have ever dealt with. I have purchased 7 used vehicles from dealerships and none of them were this dishonest. They have no concern for their customers or their reputation. They will continue to defraud customers with no remorse. More

We were the victims of bait and switch fraud. We paid out the nose for an extended warranty and it turns out it was not even a Toyota warranty! They sell some third rate warranty that they make more money fr the nose for an extended warranty and it turns out it was not even a Toyota warranty! They sell some third rate warranty that they make more money from as a Toyota warranty. When confronted they were unapolgetic and rude. I am waiting to make sure they cancel the warrranty. I do not reccomend this dealership. More

We were on a trip and our Prius stopped as we entered the freeway south of Redding. We had to be towed to Redding and were very pleased with the service we received. Mark made arrangements for a qualified freeway south of Redding. We had to be towed to Redding and were very pleased with the service we received. Mark made arrangements for a qualified mechanic to look at our car and the mechanic worked to find the problem. It wasn't possible to totally resolve the issue, but Mark kept us informed of the mechanic's progress and carefully explained what he was checking. In the end, he provided us with the resources to avoid another similar problem and carefully explained what we should do. We were very satisfied with the way Mark handled the situation and the way he worked with us in a very difficult situation. We finished our trip without additional difficulties thanks to the attention we received at Lithia Toyota of Redding. More

Sales manager Gary Rueber used all the classics. "This deal is only good today, because the general manager will be back tomorrow", "I can sell this car to someone else and make money if you don't b "This deal is only good today, because the general manager will be back tomorrow", "I can sell this car to someone else and make money if you don't buy it". Salesman Mike Morris was trying to get a signature on paper work. When declined to sign until ready, sales manager Gary Rueber returned to try to close deal that day. Salesman Mike Morris pulled her car up in the dark service drive for the walk around inspection, and blew off the scratch that was found. Lithia has always been a poor car dealer, but it is sad to see how far Toyota has fallen in quality, design, and ethics. More