Lithia Toyota of Redding

Repairs Excellent job! Joe was very kind and understanding. Thanks. I will be back to see you again. I just bought the truck and you made it better. Excellent job! Joe was very kind and understanding. Thanks. I will be back to see you again. I just bought the truck and you made it better. More

5000 mile service , not much to do. The car has a two year service plan, I did not know when I was shopping for a car that this car had included in the sale this plan. , not much to do. The car has a two year service plan, I did not know when I was shopping for a car that this car had included in the sale this plan. very thankful for it. More

Wonderful buying experience I went to the Lithia because I had a great experience purchasing my last car there 10 years ago and with it on it's last leg, I decided to purchase my I went to the Lithia because I had a great experience purchasing my last car there 10 years ago and with it on it's last leg, I decided to purchase my first new car there this time. Tim, one of the salesmen there helped me through the process and I was able to get a car I love from there for a price that is very competitive. I have found all the staff at Lithia of Redding to be very friendly and helpful for any work that I've needed done and if I move from Redding, I know where I'll come back 10-15 years from now to purchase my next new car :) Thank you Tim and everyone else at Lithia for making my purchase a wonderful experience! RLV Redding, CA More

20,000 mile Maintenance Very busy Tuesday after the Holiday weekend. Plus the dealership is undergoing a huge remodeling project. I knew it was going to take a while instea Very busy Tuesday after the Holiday weekend. Plus the dealership is undergoing a huge remodeling project. I knew it was going to take a while instead of watching the overheated customers fidgeting I decided to take a walk and go down to Jeff's Cattle Co. for breakfast. By the time I returned it wasn't long before my Highlander was out of Service and back in my hands again. Your guys were handling the customers very well. They are so courteous and patient. Kuddos to everyone of them. Thank you again for delivering some really great service, despite being in the throngs of this major remodeling job. Sincerely, Carol Baggs Redding, CA More

Purchase of used Prius I have always had a good experience at this dealership. I only have one comment. I was very anxious to get a used car to replace my old one, and forg I have always had a good experience at this dealership. I only have one comment. I was very anxious to get a used car to replace my old one, and forgot to check to see if I could get a better deal through my Costco or my AAA membership. I love the used car I bought, but do wish I had taken a bit more time to have some of these questions answered. More

Couldn't be more grateful When I noticed the mysterious noise coming from my car I'll be honest, the last place I wanted to take it to was the dealership because I was afraid I When I noticed the mysterious noise coming from my car I'll be honest, the last place I wanted to take it to was the dealership because I was afraid I would be overcharged for something I didn't really need done. I even looked into an "honest" local mechanic recommended by a friend to compare prices, but ended up being ignored and forgotten about and never received a call back from them. Not to sound cliche, but I'm really glad I didn't! When I dropped my car off at 830 am, I was given a quote from Mark for 3 hours worth of work and was already worried about the quote, but was told it probably wouldn't take that long and was an overshot basically. Well 3 and a half hours went by and I still hadn't heard anything so I called and found out that Nick, one of their best mechanics, was having a hard time pinpointing the problem and was asked if I could come and take a test drive to see if we were hearing the same noise. When I got there, Nick was working on some things that he thought might be contributing to the issue, then we took it for a drive. Of course, the noise was no longer there, as mysterious noises usually aren't, but Nick reassured me he didn't find anything alarming that I should worry about. Except for a way overdue oil change. He set me up to get that done and at about 2 pm I was given my invoice. I was told I was way over my quote, but an exact amount was unclear at the time and was asked if could pay over the phone. I can't speak for everyone, but I think most people would be irritated about not getting their car back in the expected amount of time and not knowing how much they would be in debt for a silly mysterious noise. But after speaking with Nick and reading over my extensive invoice, it was obvious that he had clearly gone way above and beyond to figure this thing out. Even if the noise came back, I was confident in his work and didn't even care how much it was going to cost me. However, when I did receive the phone call to pay, I thought I was going to cry. I was not overcharged one single bit. I wish there was more I could do to show my gratitude other than writing this review, but I definitely want Nick to be recognized for being so relentless and thorough and this location for being the most honest, kind, and professional dealership I've ever encountered. I always get my oil changed here (the lube staff is also always incredibly kind and helpful), but now there is no doubt I will always come here for any of my car needs. More

We love our Prius Plug-In! Just stopped in to Lithia Toyota Service to have a maintenance check-up on our wonderful Prius Plug-In. The service department is great-just dropped o Just stopped in to Lithia Toyota Service to have a maintenance check-up on our wonderful Prius Plug-In. The service department is great-just dropped off the car in the morning and it was waiting for us when we came by at lunchtime. More

Speedy Service In spite of a full waiting room and construction issues, my repair and service was completed within the stated time. The employees were helpful and c In spite of a full waiting room and construction issues, my repair and service was completed within the stated time. The employees were helpful and courteous. More

Enjoyed the leasing experience at Lithia Toyota in Redding I have purchased 3 vehicles from Lithia Toyota in Redding over the past 14 years. Two were new and one a slightly used loaner car. Exceptional sales I have purchased 3 vehicles from Lithia Toyota in Redding over the past 14 years. Two were new and one a slightly used loaner car. Exceptional sales and service! I have recently moved to Napa and came back to Lithia in Redding for my new leased vehicle. I can only hope to find such a friendly and trustworthy dealer and service center in the Napa area! More

Awesome! I had just had a bad experience with another dealership, where my vehicle sat at Lithia for 4 months. They knew the situation and understood from the I had just had a bad experience with another dealership, where my vehicle sat at Lithia for 4 months. They knew the situation and understood from the complaints they have heard about from this other dealer. Their customer service was great and very sensitive to my situation. I drove off in time for work on Tuesday. Thank you Kathy! More