Lithia Toyota of Redding

Great service fast service friendly employees Like the new service center. Staff is friendly and professional. Minimal waiting time. Like being able to just drive in and not make an appointment. Like the new service center. Staff is friendly and professional. Minimal waiting time. Like being able to just drive in and not make an appointment. More

Excellent Service As a widow, this was my first experience buying a new car. I told Mike Gerosin what I wanted to buy and he was so helpful and knowledgeable helping m As a widow, this was my first experience buying a new car. I told Mike Gerosin what I wanted to buy and he was so helpful and knowledgeable helping me find exactly what I needed. He actually made my car-buying experience very pleasant. I've gone back to the dealership a couple of times with questions about my new RAV4 and Mike was very kind and helpful and encouraged me to call or come in any time with anything I needed. More

Poor Customer Service I bought a 2015 Toyota Camry from Lithia Toyota of Redding two months ago. Last week I noticed mold on the inside of the plastic shield that protects I bought a 2015 Toyota Camry from Lithia Toyota of Redding two months ago. Last week I noticed mold on the inside of the plastic shield that protects the speedometer and other components. When I brought it into auto repair, Bruce told me that it was a cleaner that I used and said it is rough on the outside (it's not, at all). He stated that his manager, Bruce, is only in Mondays and needs to approve it before any work can be done. Not only did he not offer to set up an appointment, he was rude, condescending, and blamed the issue on a cleaning supply (I haven't cleaned it with anything). Needless to say, if you have an issue with mold, in your brand new car, don't take it on a day that Bruce is working. If I'd have known that the customer service was so poor, I would have thought twice about buying a new car from this company. More

Car purchase Jim Eddy did a wonderful job.He knew everything about the model of the car I purchased,I felt he was very honest, and I would recommend him to anyone. Jim Eddy did a wonderful job.He knew everything about the model of the car I purchased,I felt he was very honest, and I would recommend him to anyone.Jon the finance manager was also professional. More

excellent in every way. People were good. price was fair. ride to office was good. I enjoyed coffee and donuts! Mark Hunt is excellent. Thanks! in every way. People were good. price was fair. ride to office was good. I enjoyed coffee and donuts! Mark Hunt is excellent. Thanks! More

40,000 oil change for Prius Even with the difficulties presented by the construction, the staff were friendly and helpful. Their estimate of the time was good, which allowed me Even with the difficulties presented by the construction, the staff were friendly and helpful. Their estimate of the time was good, which allowed me to focus on other things while my car was being serviced. No pressure, and friendly and timely service; who could ask for more. More

Service Advisor I would like to commend Shelby on your excellent service. She was very polite, professional, helpful, has excellent work ethics and went out of her w I would like to commend Shelby on your excellent service. She was very polite, professional, helpful, has excellent work ethics and went out of her way to provide amazing service to me. More

Excellent customer service I went in for a regular maintenance service on 10/28/15 and had the fortune of getting excellent customer service from one of the service advisors Fr I went in for a regular maintenance service on 10/28/15 and had the fortune of getting excellent customer service from one of the service advisors Francisco Martinez-Garcia. This guy had genuine interest and friendly attitude to me, he listened about my car broken turn signal light and dislodged fog light, he even took time away from behind his busy desk, went out with me to my car, assessed the problem, made recommendations, even discussed with me modes of payment, ordered the parts, gave a date to return for the repairs, and on that date the parts were all ready, took in my car and had it fixed in less than the estimated time. But what I totally appreciate about Francisco is his genuine and very friendly concern and a big smile. I hope every time I go in for service here I will meet and be served by Francisco, it is just plain good experience. Thank you Francisco and God bless. Stephen Runyora. More

Time was given when it was going to be completed and it was. Everything was fine. I was given a time to come in, and when the job would be completed and it was done within that time frame. Hopefully the remodeli Everything was fine. I was given a time to come in, and when the job would be completed and it was done within that time frame. Hopefully the remodeling will be done soon so that there will be a real bathroom to use :-) More

Purchase of 2106 Toyota Corolla Mika and Adam did an excellent job. They were broth friendly, professional, efficient and exhibited excellent customer service. It was a great buyi Mika and Adam did an excellent job. They were broth friendly, professional, efficient and exhibited excellent customer service. It was a great buying experience for my husband and myself. More