Lithia Toyota of Redding

Absolutely Outstanding First and foremost, we were met by a wonderful Employee named Tracy Nichols. She met us with a smile and allowed us to lead the conversation and shar First and foremost, we were met by a wonderful Employee named Tracy Nichols. She met us with a smile and allowed us to lead the conversation and share what we wanted to look at. She made us feel comfortable right off the bat. We initially wanted to look at a Toyota Tundra (used) with 30 some thousand miles (2013). As we were going over the vehicle, I noticed she was playing on her cell phone. Halfway through our review of the Tundra, she smiled and told us that she just looked and could give us a brand new Tundra for only a thousand dollars more if that was something we wanted to look at. We agreed and throughout the next 40 minutes walked us through each vehicle until we stumbled upon exactly what we wanted. During the always nerve racking process of seeing if we were approved for a loan, she kept us calm and engaged by talking about her family and life and asked about our family and lives. She also kept us informed about each step and where we were at with the process. I could go on and on, but Tracy made an already great night (because we drove home in a new Tundra), even better with her high energy, spirit and passion for her job. She deserves recognition. Even if we would not have been approved and walked out without our Tundra, I would have left with a smile and a commitment that this Lithia Toyota Dealership will be getting my business down the road. Thank you Tracy for all that you did! You Rock!!! More

Excellent customer service. It is obvious that this company succeeds by the great care and courteous attention to customer needs in every department. I have not experienced this It is obvious that this company succeeds by the great care and courteous attention to customer needs in every department. I have not experienced this level of customer care in any other company in Redding. Thank you More

Great Service! I bought a new 2016 Corolla on 6/10/16.. I was very happy dealing with DeeDee Casner, and felt that she did an outstanding job from start to finish. I bought a new 2016 Corolla on 6/10/16.. I was very happy dealing with DeeDee Casner, and felt that she did an outstanding job from start to finish. She was able to answer all my questions and provide feedback that I needed to help me make the decision to buy. I cannot remember the names of all the other employees I had met and "dealt with" during the past 3 weeks, but everyone has been friendly and helpful. I am not in the habit of making recommendations to anyone but I will make an exception this time. I would recommend this dealership. This is the second vehicle I have purchased here, and I was equally happy with my purchase experience of a used Rav4 back in 2008. More

always great Everybody is always friendly and knows what is going on. Service is finished in a timely manner.Thanks for all your help and knowledge of my Toyota Ta Everybody is always friendly and knows what is going on. Service is finished in a timely manner.Thanks for all your help and knowledge of my Toyota Tacoma More

Good place to go for service. Service is thorough and prompt. The person I interfaced with was pleasant and knowledgeable. I also got a ride home during the service period which wa Service is thorough and prompt. The person I interfaced with was pleasant and knowledgeable. I also got a ride home during the service period which was a big help.. More

It was great! I went into this dealership with a not do positive attitude. I walked out VERY satisfied. My experience with lithia had has changed my mind on car lot I went into this dealership with a not do positive attitude. I walked out VERY satisfied. My experience with lithia had has changed my mind on car lots. Tracy nichols went above and beyond to find me the perfect car and she even kept the kids happy during our stay. She is a true and honest person that really cares about her customers happiness! More

3rd car in 6 months. Tracy is the best sales person. She is always willing to help you through everything with no pressure. The new General Sales Manager is awesome. I wou Tracy is the best sales person. She is always willing to help you through everything with no pressure. The new General Sales Manager is awesome. I would recommend this place. Jason is also always willing to go out of his way to help you with your financing needs. More

Horrible! Absolutely horrible!!!!!! We will never purchase another vehicle from them again. I have been telling them for years about the sounds my 2010 Corolla Absolutely horrible!!!!!! We will never purchase another vehicle from them again. I have been telling them for years about the sounds my 2010 Corolla has been making it was like they didn't believe me. Recently did my 120,000 big service. Paid well over $1,000 and had to take it back because of a sound it was still making! They kept it over night said it was normal but then gave me the option to pay $900 to have something changed out. If it was normal then why would they offer that??? Also not even 1,000 miles after that service my maintenance required light came on!!!! More

No hassel, fun and quick service. Found the car we were looking for, drove it and loved it. Had a great experience with Lithia. Our salesmen, Wes was very knowledgeable. Showed us al Found the car we were looking for, drove it and loved it. Had a great experience with Lithia. Our salesmen, Wes was very knowledgeable. Showed us all the bells and whistles on the car. Made our buying experience very easy. More

Lithia Toyota great customer service Second time with Lithia. Made is work. They are awesome. After a year and a half of driving the excellent RAV 4 all wheel drive, because of my work an Second time with Lithia. Made is work. They are awesome. After a year and a half of driving the excellent RAV 4 all wheel drive, because of my work and where i drive I discovered I needed 4 wheel drive. There were several low milage Four Runners to choose from. I finally have my white colored vehicle I have always wanted and the four wheel drive I need. More