Lithia Toyota of Odessa - Service Center

Maintenance Great service, my plan was to drop off my vehicle for service today and pick it up the next day but was told it would be ready immediately. Great service, my plan was to drop off my vehicle for service today and pick it up the next day but was told it would be ready immediately. More

Good service Rick made sure the issue with my Air Conditioning system was resolved in a timely manner. I left very satisfied with the service and would recommend a Rick made sure the issue with my Air Conditioning system was resolved in a timely manner. I left very satisfied with the service and would recommend any friends to use the Lithia Toyota service department for any maintenance issues with their vehicles. More

Toyota Avalon Lithia Toyota has always been helpful to me with my Avalons. I have referred several of my friends to Lithia Toyota. Many of them have purchased vehi Lithia Toyota has always been helpful to me with my Avalons. I have referred several of my friends to Lithia Toyota. Many of them have purchased vehicles from Lithia Toyota. I purchased my current Avalon from Justin Slaughter! Justin is my 1st contact when I am in need of purchasing a vehicle. More

Great service department I want to thank the service department team for a job well done. This guys really go out of their way to make sure that your visit to their dealersh I want to thank the service department team for a job well done. This guys really go out of their way to make sure that your visit to their dealerships is a great one. I want to thank Oscar especially for showing care and concern for customer satisfaction. I highly recommend Lithia Toyota of Odessa Tx. to all my friends and family. More

"Great Experience" We have bought two Sequoia's from Lithia Toyota Odessa and we have found both to be completely trouble free. They are very safe and equipped nicely. W We have bought two Sequoia's from Lithia Toyota Odessa and we have found both to be completely trouble free. They are very safe and equipped nicely. We have used the vehicles to travel all over the country on vacation and never a worry. Last year we had to make a stop out of state because of a warning light that came on and we found the nearest Toyota dealership and they let us know that the service light was informing us that it was time to change the oil. We received great service from the dealership and were back on the road in just a short time. Rick B. in Odessa is a great guy, always greets us when we are in for service and is always sure to make us feel special. You just can't go wrong with a Toyota. Keep up the good work guys. More

Great, friendly, helpful Oscar and others go out of their way to help and make things as easy as possible. They are always kind and explain everything. I know that I can dep Oscar and others go out of their way to help and make things as easy as possible. They are always kind and explain everything. I know that I can depend on Oscar to look after me...I am a senior citizen. It is comforting to know that I can depend on such wonderful people to care for my car. Oscar is always smiling...great guy! More

"home town" treatment I made an appointment to get an oil change today and asked for and received an estimate. Oil change and tire rotation was quoted at $65 bucks. Sound I made an appointment to get an oil change today and asked for and received an estimate. Oil change and tire rotation was quoted at $65 bucks. Sounds reasonable. When i walked up to pay, I was charged over $100, for the service. Guess I learned. Thx for nothing. Jerry More

Waited over 3 hours on 10-24-13 to be told they didn't have part. The lady said I would have to pay my deductible of $100 so they could order part. I paid that. So I asked if they were open on Satu didn't have part. The lady said I would have to pay my deductible of $100 so they could order part. I paid that. So I asked if they were open on Saturday and they said yes. Then they said the person working on truck doesn't work on Saturdays. My wife was headed to Odessa the following Monday so I said she would bring back and they said OK. They said how early can she be here and I said she won't be here until afternoon and they said if you bring that late there is no guarantee they will get to it. So, I took another day off work today to bring truck. I got there and they took truck and the guy said the lady I was dealing with was no longer with the company and that I still owed $100 on my deductible. When guestioned why my deductible was another $100, the guy said I Don't Know, but that is what it says here in a very ugly manner. I aked how long and he said not long, so I sat down and waited. Four and Half hours later I went to counter and another lady asked if she could help me. I explained to her I had been waiting for almost five hours and she asked my name. She looked it up and said, Oh its ready!! Why didn't anyone tell me? She just looked puzzled and found the guy I originally talked to. No explanation was given. Will not Come back!! Will tell everyone I know NOT to go there!! Two trips from 160 miles round trip and two days off work to wait a total of 8 hours!! More

To whom it may concern: I moved here two months ago To whom it may concern: I moved here two months ago and have a 2012 Toyota Camry that I bought new at bob Richards Toyota in north Augusta, SC. Rec To whom it may concern: I moved here two months ago and have a 2012 Toyota Camry that I bought new at bob Richards Toyota in north Augusta, SC. Recently, I tried to get my 25k service on my Toyota with you and was told that due to the mileage being 25061, that the warranty was over and could not be performed. Added to that was the fact that I purchased an extended service warranty directly through my dealership in North Augusta, SC in which I was told was honored nationally at any Toyota dealership in the US. When I tried to use that, I was told that Lithia of Odessa didn't honor the extended service warranty. I called Bob Richards Toyota in SC and was told the warranty was in fact by Toyota of California and is a valid warranty for Toyota dealerships. This kind of laziness and unwillingness to serve the customer is very disturbing and I hope this is read by the owner and or General manager of Lithia of Odessa. I know I'm just one customer but this kind of treatment is what breaks a thriving company and puts a dealership out of business. I for one do not plan to invest anymore of my time in Lithia of Odessa. Perhaps Midland Toyota will treat me with better service and commitment. More