Lithia Toyota of Odessa

Waited over 3 hours on 10-24-13 to be told they didn't have part. The lady said I would have to pay my deductible of $100 so they could order part. I paid that. So I asked if they were open on Satu didn't have part. The lady said I would have to pay my deductible of $100 so they could order part. I paid that. So I asked if they were open on Saturday and they said yes. Then they said the person working on truck doesn't work on Saturdays. My wife was headed to Odessa the following Monday so I said she would bring back and they said OK. They said how early can she be here and I said she won't be here until afternoon and they said if you bring that late there is no guarantee they will get to it. So, I took another day off work today to bring truck. I got there and they took truck and the guy said the lady I was dealing with was no longer with the company and that I still owed $100 on my deductible. When guestioned why my deductible was another $100, the guy said I Don't Know, but that is what it says here in a very ugly manner. I aked how long and he said not long, so I sat down and waited. Four and Half hours later I went to counter and another lady asked if she could help me. I explained to her I had been waiting for almost five hours and she asked my name. She looked it up and said, Oh its ready!! Why didn't anyone tell me? She just looked puzzled and found the guy I originally talked to. No explanation was given. Will not Come back!! Will tell everyone I know NOT to go there!! Two trips from 160 miles round trip and two days off work to wait a total of 8 hours!! More

We were looking at a car through our insurance's buying program, and Lithia Toyota of Odessa was one of the few nearby participants. Paul responded immediately to our request for information on a T buying program, and Lithia Toyota of Odessa was one of the few nearby participants. Paul responded immediately to our request for information on a Toyota Sienna. As we live about 2 hours away, Paul arranged to have the car delivered to us. He was extremely accommodating when we had to change delivery dates. The car was immaculate when it arrived, and Paul spent time showing us the features of our new car. I was very impressed with his professionalism in every aspect of the transaction. More

To whom it may concern: I moved here two months ago To whom it may concern: I moved here two months ago and have a 2012 Toyota Camry that I bought new at bob Richards Toyota in north Augusta, SC. Rec To whom it may concern: I moved here two months ago and have a 2012 Toyota Camry that I bought new at bob Richards Toyota in north Augusta, SC. Recently, I tried to get my 25k service on my Toyota with you and was told that due to the mileage being 25061, that the warranty was over and could not be performed. Added to that was the fact that I purchased an extended service warranty directly through my dealership in North Augusta, SC in which I was told was honored nationally at any Toyota dealership in the US. When I tried to use that, I was told that Lithia of Odessa didn't honor the extended service warranty. I called Bob Richards Toyota in SC and was told the warranty was in fact by Toyota of California and is a valid warranty for Toyota dealerships. This kind of laziness and unwillingness to serve the customer is very disturbing and I hope this is read by the owner and or General manager of Lithia of Odessa. I know I'm just one customer but this kind of treatment is what breaks a thriving company and puts a dealership out of business. I for one do not plan to invest anymore of my time in Lithia of Odessa. Perhaps Midland Toyota will treat me with better service and commitment. More

Over the past 40 years my wife and I have purchased 13 Toyotas. Of those, Lithia Toyota and salesman J. D. Sprull made our recent purchase of my new Tacoma the absolute best experience we've ever had wit Toyotas. Of those, Lithia Toyota and salesman J. D. Sprull made our recent purchase of my new Tacoma the absolute best experience we've ever had with a salesperson and dealership. We live a considerable distance from Odessa and Lithia is the nearest Toyota dealership in our area, therefore, this transaction was initiated over the internet and handled from that point over the phone. When we arrived on the day we agreed on, the truck was there, washed, and fueled up. JD took the time to explain all the features of it to me (something the last dealer did not) and we were on the road in a very short time. I have already recommended this dealership and salesman to two of my friends and will continue to do so. More

I had to write a review about David Moore because I was so amazed with his kindness and professionalism. I have been to many car lots and I have never met one as nice as him. He is very smart and knows exa so amazed with his kindness and professionalism. I have been to many car lots and I have never met one as nice as him. He is very smart and knows exactly what he is talking about when it comes to the cars. The way he took time out to explain everything was incredible. I would recommend him to anyone. I could tell that it was not just about the sales with him. He really cares about the people and everyone that came with me was very impressed with his knowledge and skills. I have never done this before but I had to acknowledge him because he deserves it. You all are blessed to have him there. More

This is the first time I have bought a Toyota, and I was impressed with the overall experience. The salesman JD, was extremely friendly and very knowledgeable. The finance employee worked with us and provid impressed with the overall experience. The salesman JD, was extremely friendly and very knowledgeable. The finance employee worked with us and provided many opportunities to explore. We engaged other employees there, and everyone greeted us with a smile. JD reviewed all the "bells and whistles" with us before we drove away. Again, a very pleasant experience, and we look forward to working with this dealership in the future. More

I am in the middle of doing business with Brian Crane, GSM w/ Lithia Scion/Toyota of Odessa. I have had a great experience, thus far, and don't see that changing any time soon. EVERY time I call, Brian AL GSM w/ Lithia Scion/Toyota of Odessa. I have had a great experience, thus far, and don't see that changing any time soon. EVERY time I call, Brian ALWAYS answers the phone, answers my questions and makes sure that I have everything I need in order to continue our business. He NEVER leaves me in the dark, ALWAYS answers my emails and I appreciate this more than most people understand. I work with car dealerships every day and all day, even on weekends, and in a world so wrought with lack of communication and accountability, BRAIN CRANE and Lithia Toyota/Scion of Odessa is more than a fresh breath of air for a guy like me. Thank you for always being there when we need you, Brian! I hope we have many more years of great experiences together, I'll send anyone in Odessa or neighboring cities to Brian Crane and Lithia Toyota/Scion of Odessa!!!!!!!! More