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Lithia Toyota of Medford

Medford, OR

4.5
4,807 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,807 reviews

August 27, 2022

The team here is fantastic, they are responsive, honest, and so pleasant to work with. More

by CHRISTINA.PEREZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Dennis Kane, Charlie Whitley
Aug 29, 2022 -

Lithia Toyota of Medford responded

Thank you, Christina! Here at Lithia Toyota of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Troy Kloke, General Sales Manager

August 26, 2022

Easy to make the appointment online, they got me right in for my service, and everyone there was very friendly. More

by Czig
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sorry I don’t remember his name and those pictures are too tiny for me to guess.
Aug 26, 2022 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

August 26, 2022

Rep was late for his lunch and very dismissive and rude. Dealership lacks leadership and I will not be buying there again More

by MARYLOU0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Scott Knuepel, Julia Hamar
Aug 29, 2022 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

August 26, 2022

David was very helpful and very informative about when my truck was going to arrive. Very please with Lithia and the value they provide to their customers. More

by evansrecon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg, David Solorio, Evan Seegmiller, Armando Ledesma Jr.
Aug 29, 2022 -

Lithia Toyota of Medford responded

Evan, thank you so much for choosing Lithia Toyota of Medford! Congrats on your new purchase, and let us know if we can be of any more assistance! Troy Kloke, General Sales Manager

August 26, 2022

Did not have what i needed in stock. Alternate fix also was not in stock, but ordered parts for quick delivery and fixed my issue. Car purchase did not include a wheel lock, so had to ge More

by TROBIN160
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None, Vince Castano
Aug 29, 2022 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

August 26, 2022

The service manager was not interested in trying to find out was wrong with my AC or if I really needed a high mileage service. He just said we recommend not this is how things look with your current cycle More

by Lisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name he was that bad of a service manager
Aug 29, 2022 -

Lithia Toyota of Medford responded

Lisa, thank you for taking the time to share your thoughts on working with our team. I'm sorry to hear you didn't have the best experience and would like to see how we can turn this around for you. Please reach out directly if you'd be willing to discuss this matter in more detail. Mark Grossman, Service Manager

Aug 30, 2022 -

Lisa responded

Well, who do I see about an AC that is not working well, what exactly is the high mileage services that should be done on my car? It would have been nice if he would have given me something to review with a price list!

August 26, 2022

Lithia always treats us well and does an awesome and fast job. Thank you for always being there for us. More

by GRAMMASITA46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Jarren Brown
Aug 29, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

August 26, 2022

Great service and competent employees who were able to answer all my questions. Great experience overall More

by MATLICKDJ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Seegmiller, Mike Rapport
Aug 29, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Troy Kloke, General Sales Manager

August 25, 2022

Luis was such a great guy to work with thru this whole car buying process. Definitely would recommend him to anyone looking to buy a Toyota. You won't be disappointed.☺️ More

by Diana
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Solorio, Troy Kloke, Luis Rodriguez
Aug 26, 2022 -

Lithia Toyota of Medford responded

Diana, thank you for taking the time to share your thoughts on working with our team. We're glad to hear Luis delivered such a great experience! Troy Kloke, General Sales Manager

August 25, 2022

They had to order parts after assessing what was wrong in the first appointment. The parts came quicker than I thought they would and they got me in the next week to finish the repairs. More

by KCSMIDGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julia Hamar
Aug 26, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lithia Toyota of Medford. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

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