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Lithia Toyota of Medford

Medford, OR

4.5
4,806 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,806 reviews

June 08, 2023

They were very helpful even though I had to make other arrangements to have my 5000-mile oil change etc covered by Lexus. when I was told by Lithia Toyota that they would cover it. More

by Joan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Jun 08, 2023 -

Lithia Toyota of Medford responded

Joan, Thank you for your very kind review. Zach and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

June 08, 2023

I told them what I wanted, they brought it out. Done. I got exactly what I wanted. Good deal. More

by DOSEYMAE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Seegmiller, Mike Rapport, Steven Kahae
Jun 09, 2023 -

Lithia Toyota of Medford responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

June 08, 2023

I love this dealership. They are friendly. They take time to explain things to you and do their best to help you get what you want. I appreciate their attention to detail More

by CHERYLREED
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Steven Kahae
Jun 09, 2023 -

Lithia Toyota of Medford responded

Thanks for sharing about your experience with Lithia Toyota of Medford. We appreciate your business, Cheryl, and hope to see you again soon! Troy Kloke, General Sales Manager

June 08, 2023

Took 4. 5 hours for an oil change. After the oil change is done took another 30 minutes to text me to say the vehicle is done. When I arrive at his desk he sa More

by Martin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarren Brown
Jun 12, 2023 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, Martin, we'd love to address your concerns in detail. Mark Grossman, Service Manager

June 08, 2023

Good dealership with good employees and great vehicles. Service department is great now that they have Zack. More

by BECCATIBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Jun 09, 2023 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

June 07, 2023

Everyone we encountered was very helpful, efficient and courteous. Charlie Whitley was great and kept us updated on our vehicles arrival. After the sale he showed us how all the great accessories work! More

by NAN3
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Charlie Whitley
Jun 08, 2023 -

Lithia Toyota of Medford responded

Nan, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Charlie met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Troy Kloke, General Sales Manager

June 07, 2023

Love Toyota dealer and it has very nice workers and amable people working there thank for everything More

by MIRIANET1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny, Mark Grossman, John Oppy, Scott Knuepel, Joseph Kyttle, Jarren Brown, Ireland Lee, Julia Hamar, Zach Hamar, Vince Castano
Jun 08, 2023 -

Lithia Toyota of Medford responded

Mirianet, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

June 07, 2023

The parts guy looked at my vehicle last Thursday and ordered the wrong part. I came in to have it installed on Tuesday and had to come back today Wednesday to have the correct part installed. More

by GOOBERVILLE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Grossman, Cate MacPherson, Scott Knuepel, Tina Kreide, Julia Hamar
Jun 08, 2023 -

Lithia Toyota of Medford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Mark Grossman, Service Manager

June 07, 2023

They had great customer service, they let me know about an estimate of when my car would be finished and offered a shuttle to get to where I needed to be. More

by OLY91732
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Jun 08, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. Zach and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

June 07, 2023

David was great he knew a lot about the Tacomas I was there for. And I never felt pressured to make a deal. Evan the sales manager was great too. Once we agreed on the deal John from finance completed th More

by WILLIAMSDEREKS17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Seegmiller, John Rogers
Jun 08, 2023 -

Lithia Toyota of Medford responded

William, Here at Lithia Toyota of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working David, John, and Evan, and it was a pleasure having you at the dealership. We appreciate your review! Troy Kloke, General Sales Manager

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