Lithia Toyota of Medford

Very dissatisfied with the follow up customer service. I do feel the staff is trying to rectify the issue. I'm still dissatisfied with the initial response but I've adjusted the rating to reflect progress I do feel the staff is trying to rectify the issue. I'm still dissatisfied with the initial response but I've adjusted the rating to reflect progress. More

Lithia never changed the oil on the used vehicle I bought. It’s a Pretty new vehicle but definitely needed and oil change and told me it had been done and the vehicle had been inspected. They lied. Th bought. It’s a Pretty new vehicle but definitely needed and oil change and told me it had been done and the vehicle had been inspected. They lied. They lied. THEY LIED! I have given them plenty of opportunities and bought several vehicles from them. Every single time something is misrepresented and they try to cover it up somehow. Honestly I will never buy another vehicle from Lithia anywhere. I’m done being deceived. More

With my appointment, my car was attended to immediately. Service was courteous. The waiting area was pleasant. Service was courteous. The waiting area was pleasant. More

The service I received was handled professionally. Zach Hamad was quick to call me back and answere questions I had about work that was done. Zach Hamad was quick to call me back and answere questions I had about work that was done. More

Lithia motors is and has always been very professional and good to work with and always earning my trust. and good to work with and always earning my trust. More

Though they "fit" me in because I am from out of town, they did subpar work on my vehicle. I was told that the windshield washer fluid was topped off, it was not! And to top the whole thing off they broke they did subpar work on my vehicle. I was told that the windshield washer fluid was topped off, it was not! And to top the whole thing off they broke the hood lever to open my hood and then denied that they did it and tried to blame it on the dealership in Klamath Falls! They just offered to fill up my coolant in which I had to use my own coolant to put in the vehicle! I bought my car here and I have free lifetime oil changes, this isn't the first time I've had a problem. I will be taking my car to Klamath Falls or Redding from now on. They always try to upsell me on a bunch of service that I don't need and I'm tired of it. They put in my paperwork that a bunch of the service lights were on in my car, which they were, none of them serious. They all went off after I washed my car aside from the windshield wiper fluid that I was told was put in the car, and was not, like I mentioned before! The sad part is my car has outgrown my family and we were looking to buy a new vehicle. I wanted to come back to Lithia Toyota of Medford but I will not be doing so due to the treatment of me at the service center. More

Mike Rapport was a great person to deal with, helpful and knowledgeable, personable and kind. He made the car buying process very easy for me and wasn’t pushy when I needed a little time to complete some err knowledgeable, personable and kind. He made the car buying process very easy for me and wasn’t pushy when I needed a little time to complete some errands in the middle of the process. JR in the finance office was great, too! More

The dealer was finally able to locate and remedy the persistent rattle. At least we hope so. The brakes still chatter at high-speed so that problem wasn’t fully remedied. persistent rattle. At least we hope so. The brakes still chatter at high-speed so that problem wasn’t fully remedied. More

Another great service. The service rep, Zach was professional and courteous. He provided timely updates of my truck’s service. The service rep, Zach was professional and courteous. He provided timely updates of my truck’s service. More

Salesman was not too pushy dealerships seem pretty friendlyIt was nice that they detailed the car out and explain many of the new functions and allow us to take it for an extensive test drive it was a friendlyIt was nice that they detailed the car out and explain many of the new functions and allow us to take it for an extensive test drive it was also nice that they held the price for us cause we had a long drive to get up there More