Lithia Toyota of Medford

WOW! Just WOW. Our experience could write a mini novel. We were greeted by Luis. We test drove the 1st car we were looking at but it was a little out of Just WOW. Our experience could write a mini novel. We were greeted by Luis. We test drove the 1st car we were looking at but it was a little out of our price range. When Luis took us back to the desk to see what we could work out, I saw a truck on the computer that was exactly what we were looking for. We inquired about it and he said it was on the lot but he didn't have a key because it just came in on trade in. We went out and looked at it and we just loved it. We went back to the desk and Luis worked out a deal that included our trade in and our payments were right where we needed them to be. This was memorial weekend so the service department was closed and we wouldn't be able to test drive the truck until the service department cleared it. The 1st week Luis called to let us know that we were still waiting on the service department. The 2nd week he called to let us know the service department was waiting on a part and asked if he would like us to perhaps look for another vehicle if this transaction was taken too long. We said no. We wanted this truck. By the end of the 3rd week on a Friday, Luis called us and asked us if we wanted to come pick up our truck. Of course we did! We were so excited. When we got to the dealership and saw the truck for the second time, it was even better than what we remembered it being. And it drove like a dream. It was definitely worth the 3 week wait to get exactly what we were looking for at the price we wanted. I can't say enough good things about Luis. He was very knowledgeable, efficient, hard working, polite and his communication was top notch. There was never a point of pushiness or urgency to make the sale. He will definitely be my go to guy for my next vehicle and I will definitely be referring him. More

I know they are busy, but took 2:45 instead of 2 hours to complete oil change complete oil change More

Luis. and the team made the whole process easy as it should be! We would definitely recommend to anyone looking to make a decision to buy and the team made the whole process easy as it should be! We would definitely recommend to anyone looking to make a decision to buy More

Jayna was a pleasure to deal with. No pressure? Very sweet and completely knowledgeable. I'm so happy, I picked her to help me. Jayna was fun and made me feel at ease. She is awesome a No pressure? Very sweet and completely knowledgeable. I'm so happy, I picked her to help me. Jayna was fun and made me feel at ease. She is awesome and I'm going to recommend her to everyone! The extended warranty is the best I've ever had! Plus the whole process was the quickest I've had. I'm thrilled and overjoyed with my 2023, 4 Runner!!! More

Excelente todo , la atención y la compra de mi vehículo fue rápida y sin inconvenientes fue rápida y sin inconvenientes More

Zach was great, he is thorough & professional. I gave Lithia a 4 because on my previous oil change the filter wasn't installed well & another mechanic had to adjust it which makes me feel like I n I gave Lithia a 4 because on my previous oil change the filter wasn't installed well & another mechanic had to adjust it which makes me feel like I need to double check my work received. I purchased the lifetime oil change hoping for good, trustworthy care at the dealership. More

The parts dept gave the service dept the wrong parts for my hitch and it wasn’t fixed, despite having my car for 4 days. I gave a days notice to say I needed my car by 12 tomorrow and when I arrived they we my hitch and it wasn’t fixed, despite having my car for 4 days. I gave a days notice to say I needed my car by 12 tomorrow and when I arrived they were finally working on it but I needed my car for school pick up/kids and work and I had to wait an hour for the team to come back from lunch and then to put my car back together. Very unprofessional and very frustrating. More

My experience was Efficient, detailed, professional and supportive. My car is back in alignment and balance. supportive. My car is back in alignment and balance. More

Luis, our sales person, was fantastic. Super knowledgeable and helpful without being pushy. Would definitely want to work with him again. Super knowledgeable and helpful without being pushy. Would definitely want to work with him again. More

Prompt service No more to say Don't have anything else to say, to say to say today say, to say to say today More