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Lithia Toyota of Medford

Medford, OR

4.5
4,806 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,806 reviews

June 20, 2023

I know they are busy, but took 2:45 instead of 2 hours to complete oil change More

by kandice860
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Jun 21, 2023 -

Lithia Toyota of Medford responded

Thank you for sharing your feedback. We are sorry to hear about the delay and apologize for any inconvenience. We appreciate your business and hope you will give us another opportunity to serve you and demonstrate our commitment to great customer service! Mark Grossman, Service Manager

June 19, 2023

Luis. and the team made the whole process easy as it should be! We would definitely recommend to anyone looking to make a decision to buy More

by TMLANE1967
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Kane, Luis Rodriguez
Jun 20, 2023 -

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that Luis had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

June 18, 2023

Jayna was a pleasure to deal with. No pressure? Very sweet and completely knowledgeable. I'm so happy, I picked her to help me. Jayna was fun and made me feel at ease. She is awesome a More

by jgyblonde
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jayna Lack
Jun 18, 2023 -

Lithia Toyota of Medford responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new Toyota 4Runner! We truly appreciate the opportunity to do business with you. Thanks for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

June 17, 2023

Excelente todo , la atención y la compra de mi vehículo fue rápida y sin inconvenientes More

by Lisdorante
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
Jun 18, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Troy Kloke, General Sales Manager

June 17, 2023

Zach was great, he is thorough & professional. I gave Lithia a 4 because on my previous oil change the filter wasn't installed well & another mechanic had to adjust it which makes me feel like I n More

by Denai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Jun 18, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Toyota of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

June 16, 2023

The parts dept gave the service dept the wrong parts for my hitch and it wasn’t fixed, despite having my car for 4 days. I gave a days notice to say I needed my car by 12 tomorrow and when I arrived they we More

by ARNO6882
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Jun 19, 2023 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

June 16, 2023

My experience was Efficient, detailed, professional and supportive. My car is back in alignment and balance. More

by LIZ31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Jun 18, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mark Grossman, Service Manager

June 16, 2023

Luis, our sales person, was fantastic. Super knowledgeable and helpful without being pushy. Would definitely want to work with him again. More

by Lisa M.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Luis Rodriguez
Jun 18, 2023 -

Lithia Toyota of Medford responded

Thank you so much for choosing Lithia Toyota of Medford! Congrats on your new purchase, Lisa, and let us know if we can be of any more assistance! Troy Kloke, General Sales Manager

June 16, 2023

Prompt service No more to say Don't have anything else to say, to say to say today More

by KENBONSI
Recommend Dealer
Yes
Employees Worked With
Jarren Brown, Jarren Brown
Jun 18, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

June 14, 2023

Very good repororbeen with them a number of years Very knowledgeable and helpful I'm done More

by BINGOCAROL60
Recommend Dealer
Yes
Employees Worked With
John mcnereny
Jun 15, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

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