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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
Vehicles
4.5
4,806 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,806 reviews

December 17, 2022

I had an oil change on my 2010 Prius. All went well. Happy with service! More

by Sissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Report | Print
Dec 18, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

December 17, 2022

Jarren is the best guy the service department has. Always top notch service! I wouldn't hesitate to recommend Jarren to anyone. More

by BALDWIN_JAMES52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Dec 18, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review, James. We're happy to hear that Jarren and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

December 16, 2022

Service was great, but I was forced to pay for a service I didn't ask for. I was informed that I should be rotating my tires and to acknowledge that it was said I said ok. They took that as do it. Paid over More

by JNCBALES3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Dec 16, 2022 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

Dec 19, 2022 -

JNCBALES3 responded

Best way to contact me is text message through my number on file.

December 16, 2022

Had a screw in my tire, scheduling online was very easy. Even did my next service while I was there. Fast and efficient. More

by Admartinez318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Report | Print
Dec 18, 2022 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Mark Grossman, Service Manager

December 16, 2022

The service was prompt, detailed, and very accommodating. The staff was excellent and informative. Definitely a place to have your vehicle service that. More

by Albert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny, John Oppy, Jarren Brown, Zach Hamar
Report | Print
Dec 18, 2022 -

Lithia Toyota of Medford responded

Thank you, Albert, for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

December 16, 2022

Friendly team, great service. Appreciate the time and effort they put in to ensure the best deal. More

by RWALCZAK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neil - 5 Stars, Julia Hamar
Report | Print
Dec 18, 2022 -

Lithia Toyota of Medford responded

Here at Lithia Toyota of Medford, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Troy Kloke, General Sales Manager

December 15, 2022

I've used the service department for at least 20 years and for the most everything has been rated above average to superior customer service. More

by 541Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel, Zach Hamar
Report | Print
Dec 16, 2022 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

December 14, 2022

Not a good experience. Was told less than 3 hours for oil change. Waited for 3 hours. The young guy Justin? wasn’t even available. The other person told me another 1:30 ho More

by KIMD0
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Hamar
Report | Print
December 14, 2022

It has taken a month for the dealer and Toyota motor company to figure out how to fix the brakes on our 2021 Highlander, including a two week delay to get parts in. Finally repairs are scheduled. More

by JEFF@WIHTOLLAWOFFICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Report | Print
Dec 15, 2022 -

Lithia Toyota of Medford responded

Jeff, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

December 13, 2022

Luis will now be my go to whenever I decide to get another vehicle. His communication and service are unmatched. Thank you for making this process easier! More

by daisys
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Luis Rodriguez
Report | Print
Dec 13, 2022 -

Lithia Toyota of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Troy Kloke, General Sales Manager

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