Lithia Toyota of Medford

They refused to fix a warranty issue because the leak in my radiator hose was not dripping fluid. my radiator hose was not dripping fluid. More

Luis has an encouraging attitude and a genuine desire to meet the customers wants and needs. He understood what we were looking for and was able to find just the right car. We are very happy with our select meet the customers wants and needs. He understood what we were looking for and was able to find just the right car. We are very happy with our selection. More

Everyone took care of my needs from the moment I arrived. I appreciate their attention to little details about my care. I appreciate their attention to little details about my care. More

Bad costumer service Didn’t answer phone calls No one took responsibility, others were blamed took responsibility, others were blamed More

We had a good experience at Lithia, the staff made it easy for us to get what we wanted, I have no complaints. easy for us to get what we wanted, I have no complaints. More

Best thing about my appointment was my check-in person. He was so personable and I felt valued being there. Thank you! I cant recall his name…. He has a picture of his dog above his computer. I am 82 yea He was so personable and I felt valued being there. Thank you! I cant recall his name…. He has a picture of his dog above his computer. I am 82 years old and resent that you ask me to REMEMBER something! SCHEEZE! More

Communication with Scott was great! He answered all my questions and made the buying and trade in process very easy and convenient for us. Especially since I was out of state! One of my He answered all my questions and made the buying and trade in process very easy and convenient for us. Especially since I was out of state! One of my best experiences! More

Service was very quick for being a walk in and everyone was nice, especially Zack! was nice, especially Zack! More

I purchased the vehicle online and drove all the way from Salem to get this very special vehicle. I couldn’t be more pleased with the professionalism of the whole Lithia group. Salem to get this very special vehicle. I couldn’t be more pleased with the professionalism of the whole Lithia group. More

WOW! Just WOW. Our experience could write a mini novel. We were greeted by Luis. We test drove the 1st car we were looking at but it was a little out of Just WOW. Our experience could write a mini novel. We were greeted by Luis. We test drove the 1st car we were looking at but it was a little out of our price range. When Luis took us back to the desk to see what we could work out, I saw a truck on the computer that was exactly what we were looking for. We inquired about it and he said it was on the lot but he didn't have a key because it just came in on trade in. We went out and looked at it and we just loved it. We went back to the desk and Luis worked out a deal that included our trade in and our payments were right where we needed them to be. This was memorial weekend so the service department was closed and we wouldn't be able to test drive the truck until the service department cleared it. The 1st week Luis called to let us know that we were still waiting on the service department. The 2nd week he called to let us know the service department was waiting on a part and asked if he would like us to perhaps look for another vehicle if this transaction was taken too long. We said no. We wanted this truck. By the end of the 3rd week on a Friday, Luis called us and asked us if we wanted to come pick up our truck. Of course we did! We were so excited. When we got to the dealership and saw the truck for the second time, it was even better than what we remembered it being. And it drove like a dream. It was definitely worth the 3 week wait to get exactly what we were looking for at the price we wanted. I can't say enough good things about Luis. He was very knowledgeable, efficient, hard working, polite and his communication was top notch. There was never a point of pushiness or urgency to make the sale. He will definitely be my go to guy for my next vehicle and I will definitely be referring him. More