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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
Vehicles
4.5
4,806 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,806 reviews

January 14, 2023

Greg made buying a new car easy and a very pleasant experience. We ordered our new 2023 Rav4 in September and Greg keep in constant contact with us until we received the car. Even after we brought ou More

by LKRATLIAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Greg Templer
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Jan 15, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that Greg had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Troy Kloke, General Sales Manager

January 13, 2023

I knew what I wanted and called ahead of time. They waited outside with the car for me to arrive. Great Service:) More

by kendalgarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
employee not listed
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Jan 15, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Kendal, and we are thrilled that you found your experience with us here at Lithia Toyota of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

January 13, 2023

all went well and smoothly and was happy with the whole process and customer service More

by JGILMER0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Seegmiller, Steven Kahae
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Jan 15, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Troy Kloke, General Sales Manager

January 13, 2023

Scott Knuepel was amazing, he answered the phone every time I called and jumped immediately on getting my car fixed. My car got in and out in one day, fast and easy. More

by Bireland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Report | Print
Jan 15, 2023 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

January 13, 2023

No issues with the sales man Steve but the new RAV 4 paid for in cash had a clear coat paint issue that should be fixed but since it was such a hassle as well as no loaner car able to be provided, would have More

by m
Recommend Dealer
No
Employees Worked With
Steven Kahae
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January 12, 2023

The place are equipped with everything. The services are Fast and reliable, people are Accomodating and friendly. The area is Clean and spacious. The people are Honest and quick. More

by She
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I forgot the name
Report | Print
Jan 15, 2023 -

Lithia Toyota of Medford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lithia Toyota of Medford, we look forward to having you as a valued customer for many years to come! Mark Grossman, Service Manager

January 12, 2023

Great staff. Friendly, knowledgeable and always welling to assist. Waiting time was reasonable. Waiting area is clean with decent overhead music. More

by JERBEAR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Jan 15, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

January 11, 2023

Very busy and aware that they do not need to negotiate on price. Staff very friendly. More

by RHUBY0
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Scott Weigand
Report | Print
Jan 11, 2023 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

January 11, 2023

Thank you for helping us buy our new 4Runner! We love it! We were super happy with the service provided by Lithia Dealership!! More

by ERIN_ANN_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Kahae
Report | Print
Jan 12, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

January 11, 2023

Good service. They forgot to put the cover that is below the oil plug back on and I missing one screw what should I do? More

by SSMITH541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Jan 12, 2023 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

Jan 12, 2023 -

SSMITH541 responded

Please call 5418907453

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