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Lithia Toyota of Medford
Medford, OR
4,807 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,807 reviews
August 08, 2013
I had my Tacoma in for service today. Lithia's shop manual calls for 1.2 hours labor to change a set of spark plugs. Really? Is that the shop manual estimate for a confused mechanic? Sure enough, in manual calls for 1.2 hours labor to change a set of spark plugs. Really? Is that the shop manual estimate for a confused mechanic? Sure enough, in less than a half hour my truck was parked where it couldn't readily be seen from the waiting room. After another 20 minutes I went to the service counter to see what was going on. Oops. It seems they were in no hurry to tell me the truck had been off the rack for quite a while already. Yet, I was charged for 1.2 hours labor to get a set of spark plugs that were installed in less than 30 minutes. Un-fricking-believable. My local Ford dealer gives an estimate based on the shop manual, but then only charges the customer for actual labor time. Maybe the incompetent Lithia thieves should consider trying honesty for a change. More
by cletusatwood
May 13, 2013
From the time I arrived at Lithia Toyota of Medford, I was treated respectfully. Ben and Kareem went above and beyond to ensure satisfaction with my new Corolla- offered very reasonable value for my trad was treated respectfully. Ben and Kareem went above and beyond to ensure satisfaction with my new Corolla- offered very reasonable value for my trade, and matched the best quotes of other Toyota dealers within the state. New car buying is something I generally consider to be a strong-arming contest between buyer and dealership, but this was as easy as can possibly be. Believe it or not, car salesmen can be nice guys. More
by TFORPC
Employees Worked With
Benji, Kareem, Benjamin Barringer, Kareem Duncan
February 18, 2013
John Uri was excellent in a professional demure. He worked with me for about 7 hours until we got the right Prius. He was very patanant and polite. I'd recommend him for a promotion or Sales chief to worked with me for about 7 hours until we got the right Prius. He was very patanant and polite. I'd recommend him for a promotion or Sales chief to work with any customer. A ver nice gentleman he is. More
by gh7896
Employees Worked With
JohnMatthew Uri, Mark Grossman, John Matthew Uri
December 18, 2012
Lithia Toyota is a friendly proffesional dealership. I bought my truck new and have been going back for routine maintenance and service. They have a good service department that works to make their custo bought my truck new and have been going back for routine maintenance and service. They have a good service department that works to make their customer happy. More
by tylerchase12
Employees Worked With
Service Manager
October 21, 2012
We felt no pressure to buy. We were treated with respect. Chad answered all of our questions and seemed very knowledgeable about the Toyota Prius Plug-In. He went beyond our expectations in closing our deal. Chad answered all of our questions and seemed very knowledgeable about the Toyota Prius Plug-In. He went beyond our expectations in closing our deal. More
by Dejaceo
Employees Worked With
Chad Soares, Chad Soares
October 15, 2012
Holy smokes. Who are they paying for the 5 star reviews. Service department left metal filings on brakes after servicing discs and pads. they refused to fix the problem and instead tried to tell me that new Service department left metal filings on brakes after servicing discs and pads. they refused to fix the problem and instead tried to tell me that new disks and pads were needed. (Less than 2000 miles after a complete brake service on a newer car.) Following this, the service department charged over $100 to hook up a code reader for 2 minutes - and as a final blow gave a dishonest diagnosis. I paid to have my brakes redone elsewhere,where they showed me the sloppy workmanship from Lithia Toyota, and paid $60 elsewhere to have my code problems repaired. Lithia dealer wanted to charge over $800 for the same work. Don't go here. They are rated a "D" by the BBB. Keep in mind that the nice person selling you services in the service department works on commission. I am very embarrassed to admit that I returned to the dealer after the first problem, but I won't make this mistake again - and I hope this review will prevent someone else from making the same mistake. More
by heaslet
Employees Worked With
do not remember names - 2 people in service, including heavyset guy in service dept.
October 15, 2012
Both Denny and Bill were very knowledgeable, professional, and friendly. They answered all our questions and gave us a deal we can live with. All and all, a very satisfying experience professional, and friendly. They answered all our questions and gave us a deal we can live with. All and all, a very satisfying experience More
by janinecantin
Employees Worked With
Denny Kane (Sales) and Bill Green (Finances), Dennis Kane
September 20, 2012
We had a very positive experience with Jesse and Curtis. We had a very positive experience with Jesse and Curtis. They were both friendly and informative. We did not feel undue pressure to buy and we reall We had a very positive experience with Jesse and Curtis. They were both friendly and informative. We did not feel undue pressure to buy and we really liked that. More
by markb1525
Employees Worked With
Jesse and Curtis, Curtis Buckalew
September 17, 2012
I had an amazing "On-Line" buying experience with Ben and Kathryn in Lithia's internet sales department. Going to the dentist and hassling with buying a car are two of the consumer experiences with Ben and Kathryn in Lithia's internet sales department. Going to the dentist and hassling with buying a car are two of the consumer experiences I avoid the most. However, my experience at Lithia was top notch and has changed my view on car buying. The On-Line/Interent process was extremely efficient and involved NO hassel. I shopped in advance online and the internet sales department even had all of the financing worked out ahead of my visit to the dealership. Online is the only way I will shop for a car again! Danette More
by DanetteM
Employees Worked With
Benjamin Barringer and Kathryn Zinn, Benjamin Barringer
August 20, 2012
There aren't enough words to describe my experience with Denny Kane at Lithia Toyota. It was an amazing experience. Denny is by far the best sales person I have ever dealt with. I've bought many new cars Denny Kane at Lithia Toyota. It was an amazing experience. Denny is by far the best sales person I have ever dealt with. I've bought many new cars in the last 20 years, all Toyotas, but I've never had a sales person who was this friendly and knowledgable. He really knows his stuff and was patient with answering all of my questions. It was obvious that he loves what he does and is truly excited about the product he is selling. I was impressed by Denny in many ways but the thing that impressed me the most was the fact that he was willing to stand out in the 100 degree heat to sell me a car. Denny Kane will be the guy I recommend to all my friends. Thanks Denny for a great car buying experience!!! More
by gejacobs
Employees Worked With
Denny Kane, Dennis Kane
