Lithia Toyota of Medford

This GM goes to bat for his customers Steve Philips , General Manager went to bat for me and got what I needed. he Knocked the ball out of the park! great customer service!!!!!!!!!!!!!!!! Steve Philips , General Manager went to bat for me and got what I needed. he Knocked the ball out of the park! great customer service!!!!!!!!!!!!!!!!!! Five Stars!!!! More

replace key and clicker Mark and Dianna were very professional. Dianna helped getting the information for a new key and clicker. She faxed the information to the insurance Mark and Dianna were very professional. Dianna helped getting the information for a new key and clicker. She faxed the information to the insurance company. She called when the clicker arrived. Mark had the shop make a new key program the clicker. I was in and out of the dealership within the hour. More

Service Repair Very professional and on time ! Great Experience Mark clearly explained the needed repairs. Repair came in under estimate. The car was w Very professional and on time ! Great Experience Mark clearly explained the needed repairs. Repair came in under estimate. The car was washed and vacuumed when picked up, nice surprise ! More

Service with a Smile Yesterday dropped by Lithia Toyota because we had our car serviced in Vancouver, BC and they did not reset the maintenance. Service notice that appe Yesterday dropped by Lithia Toyota because we had our car serviced in Vancouver, BC and they did not reset the maintenance. Service notice that appeared on our dashboard. Jared Baugh helped us and within 5i minutes we were on our way! Thank you Jared for your time and for being so friendly during the short time we were there! More

Live up to the bad reputations of car dealers Went in to trade in used toyota for new one. Agreed on truck, confirming several times on exact model of used one just new. Shook hands, put dow Went in to trade in used toyota for new one. Agreed on truck, confirming several times on exact model of used one just new. Shook hands, put down $1,000. Called and told it was in. Went to go get it just to find it was NOT what was agreed on. Then they offered what they had originally promised but only for another $1,200. Lots of wasted time (over ten hours) and two trips from the coast over there just to have to ask for my money back and drive back. Not a reputable place at all. Watch out for their bait and switch technics. More

Outstanding Service! This is the second vehicle we have purchased at Toyota with Bryce. We love the fact that he shows is exactly what we want and does not pressure us at This is the second vehicle we have purchased at Toyota with Bryce. We love the fact that he shows is exactly what we want and does not pressure us at all when it comes to actually purchasing the vehicle. Thank you Bryce for such a wonderful experience both times around! More

AMAZING SERVICE Most fantastic experience at any Toyota dealership I've ever been to. I was fortunate enough to have received assistance from Benjamin Barringer and K Most fantastic experience at any Toyota dealership I've ever been to. I was fortunate enough to have received assistance from Benjamin Barringer and Kathryn Zinn. What an amazing team they make! Kathryn helped me with my initial internet inquiries about my beautiful 2014 SE Camry. She was extremely thorough and forthright with the information and pricing. Very engaging as well, which helps when you're communicating by email with a stranger. Benji put the car on hold for me when I called a week later. He has a wonderful gift with humour. It made the whole transaction very comfortable and fun. When I drove down from Portland and finally got to meet them in person, they continued to make it a fast and actually pleasant experience. Not at all what the average person expects when they decide to make such a large purchase. Benji definitely made 100% sure I was happy with everything. In the end, I drove away in a good looking and dependable car while making two new friends at the same time! More

Excellent service by Brian & owner. Non-obtrusive sales; he requested what I was looking for and only brought me to those types of cars. Bought! :) sales; he requested what I was looking for and only brought me to those types of cars. Bought! :) More

I live in Connecticut. In a panic,I contacted the dealer and spoke to Ron Hogan explaining that my 20 year daughter was stranded 15 miles from this dealership. Ron immediately offered to pick her up and br and spoke to Ron Hogan explaining that my 20 year daughter was stranded 15 miles from this dealership. Ron immediately offered to pick her up and bring her to the dealership which seems to be something a salesperson would do in anticipation of a sale; however It was more a kind gesture from one father to another. Ron also offered his friendship offering my daughter additional transportation until the new car was able to be picked up. He has also been back in touch with me to remind me that my daughter could stay in touch if she needed help of any kind. So here I was calling some complete stranger across the country asking for help to go pick up my daughter somewhere in Oregon. With so many sad stories of violence all over the world, isn't nice to know that you can still depend on kindness, trust, decency, and friendship from a complete stranger. No surprise that everyone from this dealership couldn't be nicer, and my experience of leasing our RAV 4 was excellent. Jeff Lederman, President RHINOGIFT.COM More

My issues was not in the actual sales transaction. Once I drove the vehicle off the lot, I never heard from the dealership again. Infact it has been 15 days since I purchased my car and my trade in is st I drove the vehicle off the lot, I never heard from the dealership again. Infact it has been 15 days since I purchased my car and my trade in is still not paid off. Dealerships I have bought from in the past have MUCH better follow up skills. Lithia Toyota must not need any referral business. More