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Lithia Toyota of Medford

Medford, OR

4.5
4,806 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,806 reviews

October 16, 2014

replace key and clicker Mark and Dianna were very professional. Dianna helped getting the information for a new key and clicker. She faxed the information to the insurance More

by Silky5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
October 09, 2014

Service Repair Very professional and on time ! Great Experience Mark clearly explained the needed repairs. Repair came in under estimate. The car was w More

by Frank Clifton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
September 26, 2014

Service with a Smile Yesterday dropped by Lithia Toyota because we had our car serviced in Vancouver, BC and they did not reset the maintenance. Service notice that appe More

by Evonneatlas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Baugh
September 20, 2014

Live up to the bad reputations of car dealers Went in to trade in used toyota for new one. Agreed on truck, confirming several times on exact model of used one just new. Shook hands, put dow More

by Cynthia CS
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Two others in management positions - don't have their names, Bryce Beatty
September 15, 2014

Outstanding Service! This is the second vehicle we have purchased at Toyota with Bryce. We love the fact that he shows is exactly what we want and does not pressure us at More

by Ayden_0215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce Beatty
April 10, 2014

AMAZING SERVICE Most fantastic experience at any Toyota dealership I've ever been to. I was fortunate enough to have received assistance from Benjamin Barringer and K More

by JP2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer
March 13, 2014

Excellent service by Brian & owner. Non-obtrusive sales; he requested what I was looking for and only brought me to those types of cars. Bought! :) More

by BrendaJoy1957
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg
March 13, 2014

I live in Connecticut. In a panic,I contacted the dealer and spoke to Ron Hogan explaining that my 20 year daughter was stranded 15 miles from this dealership. Ron immediately offered to pick her up and br More

by JeffLedeman
Customer Service
Friendliness
Recommend Dealer
Yes
September 18, 2013

My issues was not in the actual sales transaction. Once I drove the vehicle off the lot, I never heard from the dealership again. Infact it has been 15 days since I purchased my car and my trade in is st More

by shellculby
Friendliness
Price
Recommend Dealer
No
August 08, 2013

I had my Tacoma in for service today. Lithia's shop manual calls for 1.2 hours labor to change a set of spark plugs. Really? Is that the shop manual estimate for a confused mechanic? Sure enough, in More

by cletusatwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Aug 12, 2013 -

Lithia Toyota of Medford responded

Hello Mr. Atwood, We are sorry for any misunderstanding in regards to billing. The job was billed by the job, not by the hour. We generally inform customers it will be an hour and a half to allow for any unforeseen circumstances. We strive to do the job in under that time in order to get you back on the road as quickly as possible. We apologize in the lack of communication when your truck was ready for pickup. We strive for excellent communications and we were lacking in this area in your case. If you have any questions, please feel free to contact me directly at 877-407-1644. Sincerely, Mike Myers, Service Manager

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