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Lithia Toyota of Medford

Medford, OR

4.5
4,806 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,806 reviews

March 07, 2023

When you sold me the 2020 Rav 4 hybrid you didn’t tell me I’d have to drive it at least every few days for 20 miles or so. Also, you didn’t tell me I couldn’t use a car wash. I used the car wash and the sign More

by NANIWAIMEA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Cate MacPherson
March 05, 2023

Luis is Really helpful and made the process easy. Drove off in my new truck thanks to him More

by Rey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Rodriguez
Mar 05, 2023 -

Lithia Toyota of Medford responded

Rey, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new truck! Luis and our team here at Lithia Toyota of Medford are glad to have you as a customer. Troy Kloke, General Sales Manager

March 04, 2023

Everyone we have ever dealt with at the Toyota service center has been courteous, helpful, efficient, and are always pleasant to deal with. We would certainly refer friends and family to the Toyota servic More

by DRFRENCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Mar 05, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. Your feedback and rating mean a lot to us. We're glad Jarren was able to help, and we hope to see you again! Mark Grossman, Service Manager

March 04, 2023

Great selection of pre owned vehicles. Had trouble receiving papers in the mail to sign. Spent so much money on car rentals and lyft rides because we waited so long for papers in the mail. More

by KRYPTON212002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Templer
Mar 05, 2023 -

Lithia Toyota of Medford responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Troy Kloke, General Sales Manager

March 04, 2023

Super easy and quick. Friendly service. Was in and out within an hour. It is dumb to require 15 words though More

by CINDYBROTHERS
Recommend Dealer
Yes
Employees Worked With
Don’t know who helped me
Mar 05, 2023 -

Lithia Toyota of Medford responded

Cindy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

March 03, 2023

Our repairs were done on time. Our detail was touched up when we had concerns. Our service advisor was polite and gave great service. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service? His desk is next to Julia’s….. blue team, Julia Hamar
Mar 03, 2023 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Mark Grossman, Service Manager

March 03, 2023

I'm very happy with my new vehicle. Luis was very helpful and patient. I never felt pressured to make a purchase until I was ready. More

by crystalz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Berg, John Matthew Uri, Luis Rodriguez
Mar 03, 2023 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy and with the vehicle they wanted! It's great to hear about your excellent experience with Luis here at Lithia Toyota of Medford. Troy Kloke, General Sales Manager

March 02, 2023

Great service, had the exact truck I wanted and were willing to negotiate a fair price. Would definitely buy my next car there! More

by ESTE613
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Rogers, Scott Weigand
Mar 02, 2023 -

Lithia Toyota of Medford responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

March 02, 2023

The text to set up an appointment was super helpful! The service was speedy and thorough, AND they got my car detailed for free, which was a huge surprise and blessing. The service rep was informative a More

by Libbytempler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 02, 2023 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

March 02, 2023

Outstanding service, although finding a time when the wait was reasonable was a challenge. John was very personable and kept me informed of the progress. More

by Toyota
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 02, 2023 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

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