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Lithia Toyota of Medford

Medford, OR

4.5
4,806 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,806 reviews

March 18, 2023

Absolutely great experience. Troy and his team did wonderful job helping me buy my new toyota. They made every step a breeze. More

by FELOCASTANO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Neal Cady, Troy Kloke, Armando Ledesma Jr.
Mar 20, 2023 -

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

March 18, 2023

It was a pleasure working with Neal, the salesman, along with the others. Neal went out of his way for several items, even on his time off. Thank you Neal Cady. More

by DMDSDELMAR
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Neal Cady was outstanding
Mar 20, 2023 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

March 18, 2023

Everyone seems irritated to help customers. They didn’t get my car in till 45 minutes after my appointment time I got no updates. I was there for 2 1/2 hours for an oil change. Ended up breakin More

by NELSAMDUK4270
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John McNerny
Mar 23, 2023 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mark Grossman, Service Manager

March 18, 2023

Service was on-time, friendly, and helpful. I appreciate how simple and straightforward the process was for me. More

by Cczimmerman
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Mar 20, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

March 18, 2023

Zach Hamar always super helpful and friendly. His boss Mark Grossman needs a lesson in respect and professionalism. My last oil change they broke the cabin air filter access panel. When I brought More

by KARMICREATOR
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
John McNerny, Mark Grossman, Zach Hamar
Mar 23, 2023 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, I would love to address your concerns in detail. Mark Grossman, Service Manager

March 17, 2023

I really appreciated the service departments price sensitivity to my recent repair, and the discount that was provided. More

by BARBGOLDSELES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 18, 2023 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

March 15, 2023

Nice attention. Friendly staff. Thank you very much. I will keep bringing my car here More

by MARINA.KENDIG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Mar 16, 2023 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Marina, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

March 14, 2023

The service crew is di helpful. And the service did not take too long to get done indpite of how busy they are. More

by SHAN.ORTEGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Mar 14, 2023 -

Lithia Toyota of Medford responded

Thanks for sharing about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

March 14, 2023

Andres was the salesman who worked with me to select this car. He was very good. He listened well and found answers to my questions. Brian Berg worked well to get our deal closed and handled the trade in More

by THOMAS7556
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andres, Benjamin Barringer, Brian Berg
Mar 14, 2023 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Thomas, and we look forward to working with you again. Troy Kloke, General Sales Manager

March 14, 2023

Everyone is always helpful and friendly. I have had Joe help me a couple of times, he's always knowledgeable and goes the extra mile. More

by VICTORIABELL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Solorio, Joseph Kyttle
Mar 14, 2023 -

Lithia Toyota of Medford responded

Victoria, Thanks for sharing about your experience with Lithia Toyota of Medford. Joe and our team appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

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